No. 2 Jianyuan East Road, Longwen District, Zhangzhou, Fujian, 363000, ChinaView Hotel Details
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Wanda Realm Zhangzhou Hotel Guest Reviews
4.6/5
Very Good
2286 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.6
Service4.6
Cleanliness4.6
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All reviews(2286)
Positive reviews(2207)
Reviews with photos/video(397)
Friendly front desk staff(366)
Many amenities(248)
Near shopping area(245)
Convenient for shopping(226)
Delicious breakfast(138)
Awesome gym(77)
Luxurious(71)
Negative reviews(76)
Hua King Wong
Deluxe Double Room
Stayed in Jun 2024
Family
2 review
4.0/5
Very Good
Posted on Jun 16, 2024
Overall, quite happy with the stay because Wanda Shopping mall just next to it. It has a 5-star hotel lobby, room is spacious too. The washroom is not so ideal because it has too many glass structure. The service is just average. My husband was stopped by a security guard to wait outside the hotel for the tenant to come down and collect their stuff. He then informs the guard that he stays here.
Response from Property: Thank you for choosing to stay in Zhangzhou Wanda Realm Hotel and giving us valuable comments. We are deeply sorry for the discomfort caused to you. We are actively looking for a solution to your door security service problem, and sincerely hope that it can be improved when you stay next time. I wish you a smooth work and a happy life!
Guest User
Deluxe Double Room
Stayed in Feb 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Feb 10, 2024
Byron’s English is excellent, and he was so helpful and gave me a wonderful upgrade. I recommend this hotel and please talk with him. He’s so helpful!
Guest User
Deluxe Double Room
Stayed in Oct 2023
Solo travelers
3 review
4.0/5
Very Good
Posted on Oct 5, 2023
I can’t say I’m a frequent guest of this hotel, but I’ve been coming to it for the past 3 years at least once a year. I have to say that I am a bit disappointed with the service. When I arrived at the hotel, I was very hungry, they used to have a menu for the room service in the room, now it was gone, I had to call them to ask someone to bring the menu to the room. I ordered the food at 10pm, at that time, the selection of items was very limited. Luckily my Chinese is good enough to get by, because almost nobody spoke English there. I understand it’s not mandatory to have a full English speaking staff, but I think at least one person per shift should be able to speak some English in case someone needs it.
Another point that needs improvement was the gym. Objects were unorganized, it looked abandoned.
Besides all of this, when I come back, I might give this hotel another chance, the rooms are clean, the location is good and I am usually someone who’s loyal to brands.
Franscios Michael
Executive Double Room
Stayed in Jan 2023
Couples
2 review
3.5/5
Posted on Jan 24, 2023
I have stayed at quite a few Wanda hotels in the past and always had a pleasant experience but the past two days were anything but pleasant. I had a two night stay in Zhangzhou Wanda Realm from the 22nd of January to the 24th of January. I have listed my grievances below.
1. Air-conditioning does not work. My room was a constant temperature of 25 degrees Celsius and even after turning on the air conditioning did the temperature not go down. I had to ask the hotel to open a window to decrease the temperature and thus let polluted air into the room.
2. I booked an executive room knowing that I would receive some benefits. Not only was the executive lounge closed but as stated in the notice, they requested we use the hotel lobby bar which was also closed. I paid 850RMB per night for this room. If I am not going to have the benefits of an executive room at least refund me.
3. Swimming pool times have drastically decreased to limited times. I know that this is Chinese New year but isn't this the time when the hotel would receive most of its guests and thus have all the amenities ready and working to make a guest stay very pleasant.
4. Breakfast buffet was below standard of a 4 star hotel. Not only was the selection of foods extremely basic but the food was severely under stock. One would think that a four star hotel would be able to plan for a busy time like Chinese New year but no, there was limited food on basic items like eggs and bacon. Staff were not prepared for such large amounts of people.
5. It seems like this hotel is closing down as many water features and other amenities are either out of order or not working properly. It is an embarrassment to call this hotel a luxury hotel. It has the facade of a luxury hotel but cannot deliver on basic amenities.
Please see my photos for evidence of my unpleasant stay.
The staff were very friendly and tried to help where they can but it would be better to close down this hotel than call it a luxury 4 star hotel.
6/20
Response from Property: Thank you for choosing to stay at Wanda Realm Zhangzhou and giving us valuable advice. We are very sorry for the inconvenience caused to you. In view of the problem you raised, the engineering department of the hotel has conducted an overall equipment test to eliminate the problem of air conditioning failure. In the future, we will also actively improve, And the breakfast problems, we have feedback to the kitchen, and we will produce an updated menu according to the local characteristics of snacks in the near future, sincerely hope that you can improve the next time you stay. Wish you a smooth work and a happy life!
Helen
Deluxe Double Room
Stayed in May 2023
Family
3 review
5.0/5
Outstanding
Posted on Jul 29, 2023
This hotel exceeded my expectations in any way. The rooms are super large and clean, it has a bathtub inside. The bed is very large and comfy. Cannot recommend it enough.
paulrob200
Deluxe Double Room
Stayed in Jan 2023
Solo travelers
54 review
4.2/5
Very Good
Posted on Jan 28, 2023
Decent location, proximity to ancient city and bihu ecological park. Also right beside a shopping plaza and a food street. Fitness Room one of the best equipped ive seen for a hotel, with a separate yoga room. A comfortable 2 night stay.
Response from Property: Thank you very much for your recognition and support.I am very glad that Wanda Realm Zhangzhou will add a wonderful memory to your visit to Zhangzhou!We are committed to continuously improving and perfecting all aspects of the hotel details,for guests to create a comfortable,warm living environment. Looking forward to your visit again!
Melvin
Deluxe Double Room
Stayed in Mar 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Mar 19, 2024
Very good as usual
Dominick
Deluxe Double Room
Stayed in Apr 2022
Travel with friends
47 review
5.0/5
Outstanding
Posted on May 8, 2022
I like location, near many restaurants and shopping center.
Response from Property: Dear Guest,
Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!
Diaozuanpinglunjia
Executive Room (2 beds)
Stayed in Apr 2024
Business travelers
63 review
5.0/5
Outstanding
Posted on Apr 14, 2024
very nice!
Anonymous User
Deluxe Double Room
Stayed in Mar 2024
Business travelers
11 review
5.0/5
Outstanding
Posted on Mar 19, 2024
OkOkOk
Anonymous User
Deluxe Double Room
Stayed in Oct 2023
Business travelers
2 review
3.7/5
Posted on Oct 28, 2023
Excellent
Guest User
Deluxe Suite
Stayed in May 2023
Travel with friends
16 review
5.0/5
Outstanding
Posted on Jun 1, 2023
Good!
Guest User
Executive Double Room
Stayed in Aug 2024
Family
4 review
1.7/5
Posted on Aug 25, 2024
The hotel is not convenient to go to the parking lot, and the facilities are old. The cost performance is not high, and a deposit is required. The counter is equipped with a price list, so you have to stay carefully. There is only one side for charging, and it is inconvenient to charge and turn on the light.
Original TextTranslated by Google
Response from Property: Hello! Thank you for choosing to stay at Wanda Realm Hotel Zhangzhou and giving us your valuable comments. We are deeply sorry for causing you discomfort. We are actively looking for solutions to the service issues you raised and sincerely hope that there will be improvements when you stay next time. I wish you a smooth work and a happy life!
Guest User
Deluxe Room (2 beds)
Stayed in Aug 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Aug 22, 2024
From the moment I stepped into the hotel, I was impressed by the warm smiles and professional service of the front desk staff. Not only did they check me in quickly and accurately, they also took the initiative to ask about my needs and provided me with recommendations for nearby tourist attractions and transportation guides, which made me feel very considerate. During the entire stay, both the room service and the service staff in the public areas showed extremely high professionalism and service enthusiasm, which made people feel warm. The room design is warm, the layout is reasonable, and the space is used just right. The fifth floor is also equipped with a swimming pool and a gym, so I can swim and exercise in my spare time. Considering the service, facilities, location and other factors, I think this hotel is very cost-effective.
Original TextTranslated by Google
Response from Property: Thank you very much for your continued love for Zhangzhou Wanda Realm Hotel and your high praise for us! Customer satisfaction is the best reward for us, and it is also the driving force that motivates us to provide better services. We will continue to work hard and strive for new heights. We look forward to your visit again and wish you: everything goes well, a happy life, and a happy family!
Guest User
Deluxe Room (2 beds)
Stayed in Aug 2024
Solo travelers
5 review
5.0/5
Outstanding
Posted on Aug 21, 2024
The hotel is located in a busy area in the city center, with convenient transportation around it, whether it is a bus or a taxi. At the same time, it is within walking distance to Wanda Shopping Center, which greatly saves transportation time and makes exploring the city easier and more enjoyable. The mattress is moderately soft and hard, with excellent support, allowing people to sleep well all night. The front desk staff is warm and thoughtful, and specially sent children's toiletries, which the children like very much. The facilities and equipment are well maintained, and the entire hotel facilities are also well maintained. There is no odor in the room, which makes people feel at ease. Whether it is from the perspective of service, facilities, bedding, location, hygiene or cost performance, this hotel performs very well.
Original TextTranslated by Google
Response from Property: Thank you very much for your continued love for Zhangzhou Wanda Realm Hotel and your high praise for us! Customer satisfaction is the best reward for us, and it is also the driving force that motivates us to provide better services. We will continue to work hard and strive for new heights. We look forward to your visit again and wish you: everything goes well, a happy life, and a happy family!