Polton Hotels in Zhangzhou

The service is warm and thoughtful. The hotel management is great. The service is very good and really considerate. It was my first time to stay in this hotel. I was hesitant and didn’t know the distribution of hotel room types. I asked customer service online. The customer service responded quickly and helped us move to a higher floor. When I checked in, there were many people queuing up at the front desk. The waiter handled the check-in quickly and patiently. The room arranged was also very good, very quiet, large, and clean. There is a small refrigerator in the room that can be used, and a bathtub in the bathroom. The hotel provides disposable bathtub covers. You can just call the waiter to get it, and you can also send things. Soon, the waiter who delivered the things was also very polite. Since there were two of us staying, he ordered 2 more bottles of mineral water, which were also free. When we came back in the evening, the waiter had already helped us tidy up the room and brought cookies and milk, which was very considerate. There are also many types of breakfast, including the Minnan noodle paste, which is hot and delicious. Both Chinese and Western breakfast are available. It is particularly worth mentioning that staying in this hotel feels very safe. We carelessly forgot to lock the car when parking. The front desk called us in the evening and said that the hotel security patrol found that we did not lock the car and reminded us to go and lock it. . I will stay here next time! ! !

The hotel was great, we had a very nice stay there. The location and facilities were perfect. The frontline staff (Eddie) was really helpful, he gave us an upgrade to a family room with bigger beds, so we could have a more comfortable stay in this city. The other staff were also very nice. Tim 高佳圳 helped us to book cars when we checked out and move to Xiamen, also helped us to take care of our belongings. And Ms Zhou 周珍珍 was very nice, she helped us with our hotel reservation in Xiamen. Overall, a really pleasant stay and memories in Zhangzhou, thanks to this hotel!

I have stayed in few Crowne Plaza hotels before and I noticed there are always mega construction projects beside the hotel. Pray that guest won’t be impacted by the loud construction noise in the morning. This hotel is well furnished but it is getting OLD and the nearest mall or small restaurants eateries are FAR away. . Great front desk staff and toiletries.

I have stayed at quite a few Wanda hotels in the past and always had a pleasant experience but the past two days were anything but pleasant. I had a two night stay in Zhangzhou Wanda Realm from the 22nd of January to the 24th of January. I have listed my grievances below. 1. Air-conditioning does not work. My room was a constant temperature of 25 degrees Celsius and even after turning on the air conditioning did the temperature not go down. I had to ask the hotel to open a window to decrease the temperature and thus let polluted air into the room. 2. I booked an executive room knowing that I would receive some benefits. Not only was the executive lounge closed but as stated in the notice, they requested we use the hotel lobby bar which was also closed. I paid 850RMB per night for this room. If I am not going to have the benefits of an executive room at least refund me. 3. Swimming pool times have drastically decreased to limited times. I know that this is Chinese New year but isn't this the time when the hotel would receive most of its guests and thus have all the amenities ready and working to make a guest stay very pleasant. 4. Breakfast buffet was below standard of a 4 star hotel. Not only was the selection of foods extremely basic but the food was severely under stock. One would think that a four star hotel would be able to plan for a busy time like Chinese New year but no, there was limited food on basic items like eggs and bacon. Staff were not prepared for such large amounts of people. 5. It seems like this hotel is closing down as many water features and other amenities are either out of order or not working properly. It is an embarrassment to call this hotel a luxury hotel. It has the facade of a luxury hotel but cannot deliver on basic amenities. Please see my photos for evidence of my unpleasant stay. The staff were very friendly and tried to help where they can but it would be better to close down this hotel than call it a luxury 4 star hotel.

i love the resort, everything is so beautiful, the staff members provide you with high level service. They are extremely professional and at the same time they are down-to-earth. 特别是 小林 她的服务特别知道

The hotel is in a very good location. You can reach the ancient city by walking two intersections, but it is not close to the road. The environment is quiet. There is a parking space at the door of the hotel, and there is a dedicated person to take care of it. The room is clean and hygienic, the bathroom is large enough, and the service attitude of the front desk lady is very good. She took the initiative to upgrade the room. What I didn't expect was that the boss lady sent a midnight snack to each room at night, which was a local snack, glutinous rice cake, which was very heartwarming.

I went to the May Day holiday and it was the first time I went to the village. In the quiet village, parking was very convenient. When I entered the door, the steps like a fairyland were very comfortable. The inside was also great. We didn’t live along the lake this time. I lived in the middle of the building. The view was also very good. It was quite big and comfortable. The owner and sister Yang are very enthusiastic, there is a relaxed and comfortable feeling of going home, and there are two dogs, Adu and his son Alpha, super obedient, especially cute! In short, the trip to Zhuang is good, very suitable for relaxing vacation, the first time I come, I will go again next time!