Metropolol Hotel Zhongshan West District Branch Reviews

Response from Property: Dear guest: Hello! Thank you for choosing Jinjiang Metropolo Hotel, Zhongshan West District. We are glad that you had a pleasant stay in the hotel. Xiaojin secretly tells you that good reviews are best matched with 5 points. Thank you for your comments. If you are satisfied with your stay next time, please remember to give us 5 points and like it. Thank you!

Response from Property: Dear guests: Hello! Thank you very much for your support and trust in us. We will continue to adhere to the service concept of working hard and careful service, so that you can feel the warmth of home when you stay at Jinjiang Capital Hotel (Zhongshan West District Store). We look forward to seeing you again to review our progress, and wish you happy every day!

Response from Property: Dear guest, hello! Thank you for your review on our branch. We are very sorry for your bad experience at our branch. The branch started to increase special service training today to ensure the service quality of the branch. Guaranteed service quality to give you a better experience. The branch is located at the junction of Qijiang Park, and you can reach the park in 5 minutes. The branch has newly launched services such as robot food delivery and delivery. The constant temperature swimming pool is open all year round, and the gym is open to all guests. You are welcome to come and experience it. Thank you for your review. I wish you health and happiness!

Response from Property: Dear guests: Hello! Xiaojinjia uses high-end smart devices, Mousse brand mattresses, high-end refrigerators, automatic curtains, and smart toilets to create a healthy, comfortable and convenient sleeping experience for you. Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. Seeing your satisfaction and affirmation, we are really very moved. We will continue to work hard and be ready for you to come back at any time!

Response from Property: Dear guests: Hello! The hotel is located in the prosperous business circle of Zhongshan, with Xingzhong Plaza, Sun Wen Pedestrian Street, Tianyuecheng, Lihe Plaza and other commercial shopping centers nearby. It has everything you need for eating, drinking, playing and cinemas. At the same time, there is a private customized high-end food Xiangwei Kitchen on the 3rd floor. It is really exciting to see the simple and profound praise from the guests, and they also recognize our service so much~ We at the hotel strive to provide the most considerate and meticulous service to every guest, and bring a super value experience to every guest. Jinjiang Metropolo Hotel (Zhongshan West District) is a young and vibrant hotel. It shows the unique charm of the hotel to guests with a simple style and warm and considerate service. The encouragement of the guests is the greatest support and encouragement to the hotel. We will serve every family member with our heart and look forward to meeting you next time.

Response from Property: Dear guest, thank you for taking the time to provide us with such detailed feedback. We are deeply sorry for your dissatisfaction with your stay and fully understand your disappointment. Regarding the issue of ashtrays in non-smoking rooms, this was our negligence. We will immediately make corrections to ensure that no smoking-related items appear in non-smoking rooms to maintain a comfortable environment for all guests. We are very sorry that the breakfast coupons were not issued in time. The front desk was busy on the day you checked in, which was a mistake in our service process. We have retrained the front desk staff to ensure that every guest can receive breakfast coupons smoothly when checking in and enjoy a good morning. We are deeply sorry for the inconvenience caused to you by improper check-out time and room card validity time settings. We have fed back to the group and adjusted the system settings to ensure that guests can use room cards to enter and exit the room smoothly during the check-out time, and try to meet guests' reasonable needs for delayed check-out. At the same time, we will also strengthen the communication skills of front desk staff to ensure that guests can be given accurate guidance and arrangements in special circumstances. Failure to close the door in time after using the master card does pose a safety hazard. We have implemented strict regulations and training on the use of the master card to ensure that the door is closed in time after each use to protect the property safety of the guests. At the same time, we will also strengthen the room inspection to ensure that similar problems are discovered and handled in a timely manner. Thank you again for your feedback! Your valuable opinions are the driving force for our continuous improvement and enhancement. We sincerely hope that you can give us a chance to visit our hotel again and experience more complete services and facilities. If you have any questions or need help, please feel free to contact us.

Response from Property: Dear guests: Hello! The hotel provides free self-service freshly ground coffee, fruit tea, ice cream, fresh welcome fruit, freshly boiled sugar water and other drinks every day. Thank you for your recognition of us. Every need of the guests is the direction we sincerely strive for. We will definitely work harder to create a five-star standard. I look forward to your next trip. We can create more perfect service for you

Response from Property: Dear guest: Hello! Thank you for choosing Jinjiang Metropolo Hotel (Zhongshan West District). We are glad that you had a pleasant stay in the hotel. Xiaojin secretly tells you that good reviews are best matched with 5 points. Thank you for your comments. If you are satisfied with your stay next time, please remember to give us 5 points and like it. Thank you!

Response from Property: Dear guests: Hello! Xiaojinjia uses high-end smart devices, Mousse brand mattresses, high-end refrigerators, automatic curtains, and smart toilets to create a healthy, comfortable and convenient sleeping experience for you. Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. Seeing your satisfaction and affirmation, we are really very moved. We will continue to work hard and be ready for you to come back at any time!