POLYVIEW Hotel (Zhongshan Shiqi Lihe Plaza) Guest Reviews
4.7/5
Outstanding
574 review
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Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.8
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All reviews(574)
Positive reviews(564)
Reviews with photos/video(196)
Well designed(22)
Friendly front desk staff(21)
Delicious breakfast(17)
Well decorated(14)
Large rooms(13)
Convenient parking(13)
Excellent TV(7)
Close to scenic area(4)
Negative reviews(10)
Guest User
Surprise Double Bed Room
Stayed in Oct 2024
Couples
1 review
5.0/5
Outstanding
Posted on Oct 9, 2024
As soon as I walked in, my eyes lit up. It was very clean, almost fully intelligent, and very convenient to use. I highly recommend it. The service provided by Xiaojuan at the front desk was also very good, and I was very satisfied with the service.
Original TextTranslated by Google
Response from Property: Thank you very much for choosing to stay at Boyue Hotel. We are deeply gratified that you recognize and like the hotel. Boyue Hotel has always been adhering to the concept of conveying noble, thoughtful and considerate service to every guest, so that they can truly feel that their stay is better than at home. We sincerely invite you to stay at Boyue Hotel again in the near future! Thank you!!!
Guest User
Special Queen Room
Stayed in Oct 2024
Travel with friends
2 review
0.5/5
Posted on Oct 6, 2024
A word of advice to my family, this hotel is too abstract! ! ! There are pictures and truth, every sentence is true! I have stayed in so many hotels, both luxurious and affordable, but this is the first time I have stayed in such an abstract hotel. I came to Zhongshan mainly to eat pigeons. I checked in at noon and 12 o'clock. The procedure was very fast. It seemed that there were enough empty rooms. The decoration also looked like the atmosphere of the Republic of China.
but! ! ! ! ! ⚠️The elevator also feels like it was left over from the Republic of China! ! ! ! Not to mention the elevator making strange noises, the door has to be pressed multiple times to close!
⚠️The smart toilet advertised by the hotel is indeed quite smart. I even feel like there is a soul that matches the era of decoration helping me flush. Maybe our ancestors have never seen a smart toilet and want to promote the hotel! It flushes every once in a while, even in the middle of the night when no one is going to the toilet, causing me to wake up several times.
Secondly! ⚠️Free parking is indeed free parking, but there is often no space in the underground parking lot and it is shared with the chess and card room next door, and there is no sign to indicate it! Family members who drive here during the holidays, please be careful❕
Then! Back to topic! ⚠️At noon, because I didn’t want to queue up to order takeaway food, I even asked the cleaning lady to clean up after eating! But ❕⚠️When I came back at night, I found that the washing machine in the bathroom had a whole set of clothes that someone else had not finished washing, including underwear and socks! ! ! ! ! ! Including underwear! and! sock!
Why do I know that the washing is not finished? Because the water in the washing machine has not been drained out! The underwear suddenly floated to the top... Then I went down to complain to the front desk. "I'm sorry," "Sorry," and "I'm too busy during the National Day." I repeated these three sentences in turn. It was really smooth. Follow me. The same as during the single cycle, I also asked the people next to me to clean it up, but I personally couldn't feel any sincerity or apology, and it was obviously perfunctory.
🆗! Here comes the most important part! After complaining at five o'clock, I went out to eat and take a walk and came back at half past ten. I chose to change rooms directly and went to the original room. When I saw it, my friend laughed 😅 The washing machine still has five minutes to finish washing. I can only say 6. It turns out that this is what the hotel said about "cleaning up" and "taking out the clothes quickly". There are pictures and the truth. The accompanying picture shows the clothes that were still dehydrated inside when I went to the original room at 11pm. Don’t say it’s my clothes that were thrown in the wash and then splashed with dirty water. First of all, I don’t have such ugly underwear⚠️(I thought about it, maybe these clothes belong to the hotel staff, otherwise why are they still being washed haha. It turns out we spent The washing machine in the room reserved for 400 to 500 yuan is your hotel staff's personal washing machine, right? Even after you checked in, your clothes are in it, and it is also used to wash underwear and socks😅 Do you still knock on the door in the middle of the night and ask me to open the door to get it for you? The clothes are out to dry!)
Furthermore, when the front desk apologized, they said "I will give you a fruit plate as spiritual compensation." I didn't see anything after I changed rooms. This spiritual compensation was really imagined on a spiritual level. Even after I changed rooms, I was given two identical room cards plus a card inserted in the room. The three room cards for the same room were all for the new room. So what should I do with my luggage before changing rooms? Woolen cloth? So much so that after I went up, I had to go down by myself to get the key card for the original room!
⚠️When a hotel front desk serves guests, the first thing is the service attitude, right? But when I was at the front desk of your hotel, I didn’t see the attitude that it should have. It is true that the busy reception during the National Day holiday is tiring, but! I felt obvious contempt and ridicule from the staff of your store!
⚠️First I asked if I could send over the room key, but I was refused. There was a tone of two parts ridicule, three parts sarcasm and five parts disdain. Regardless of the fact that there was a big loophole in your cleaning and we had to change rooms. Furthermore, we were unwilling to do something as simple as sending a room card. We would rather act as a "dutiful" employee at the front desk.
⚠️The next morning, I overheard the front desk arguing with a father about the poor breakfast and the fact that he could only eat three taels of steamed buns provided by the hotel. The front desk suddenly said, "We provide it, but you don't have to eat it." His sarcastic tone directly caused the father opposite to become silent. Others also spent money to book a room with breakfast, and their original intention was to have a comfortable breakfast before going out with their families. When the front desk said this, it was as if it was natural for others to pay more to book a room with breakfast, and it seemed to mean that every guest staying in your hotel would have to spend more money. So what is the difference between this and **!
At this point, the service and management of your store are chilling. In Zhongshan City, where Mr. Sun Yat-sen and countless famous figures in Chinese history have come from, such a poor performance can be expected! Especially since your store is so close to the Sun Yat-sen Memorial Hall, it is simply tarnishing the good image of Zhongshan City! ! Infuriating!
Original TextTranslated by Google
Response from Property: Dear customer: Hello! Thank you very much for staying at our hotel. We are deeply sorry for your experience there. The hotel has also conducted corresponding investigations into the various issues you raised, and the issues have been rectified. We hope you will give us a chance and look forward to your next visit.
SZ-CJ
Family Smart (intelligent Guest Control, Wireless Charging, 65-inch High-definition Large Screen TV)
Stayed in Aug 2024
Family
15 review
2.5/5
Posted on Aug 18, 2024
Low cost performance, not worth the price.
1. The so-called family room that costs close to 1,000 yuan is a double bed room + a twin room, with a door in the middle wall connecting China Unicom. Is this door connected to China Unicom worth 200 yuan based on the house price?
2. The breakfast is very poor, not even as good as an ordinary fast hotel. Not to mention the small variety, the portions cannot be guaranteed. It is said that breakfast will be served from 7 to 10 o'clock. In fact, there is already nothing when I go there at 9:05. The on-site staff They kept saying that they would replenish the food right away, but no food was replenished until the end of breakfast time at 10 o'clock.
3. The new decoration is an advantage, but the disadvantage is that you can still smell the decoration.
Original TextTranslated by Google
Response from Property: Hello dear guests! Thank you very much for choosing to stay at Boyue Hotel. We are deeply sorry for your bad experience. At the same time, our hotel attaches great importance to it. We have optimized the breakfast problem you reported. We look forward to having you stay again to witness the growth of Boyue. Boyue Hotel has 80 specialty guest rooms of various types, all of which are equipped with advanced facilities: whole-house intelligence, high-speed WiFi, LCD TVs, independent washing machines, buffet breakfast rooms, 24-hour gyms, conference rooms and other supporting facilities. , looking forward to your next visit to Boyue Hotel!
Guest User
Family Smart (intelligent Guest Control, Wireless Charging, 65-inch High-definition Large Screen TV)
Stayed in Aug 2024
Family
5 review
5.0/5
Outstanding
Posted on Aug 5, 2024
Although the price is a bit expensive ~ but overall it is really good! First of all, the location is excellent. Lihe Plaza is nearby. There are several convenience stores downstairs, as well as a billiards room, an Internet cafe, and a Korean barbecue that looks very good! The hotel is newly renovated, mainly in a nostalgic style, simple and beautiful! The room was very clean and well-equipped. The only thing about it was that the towels were new and very lint-free. Service staff 07 and the lobby managers are very enthusiastic and attentive. There is also a robot to deliver food!
Original TextTranslated by Google
Response from Property: Thank you very much for choosing to stay at Boyue Hotel. We are deeply gratified that you recognize and like the hotel. Boyue Hotel has always been adhering to the concept of conveying noble, thoughtful and considerate service to every guest, so that they can truly feel that the stay experience is better than at home. We sincerely invite you to stay at Boyue Hotel again in the near future! Thank you!!!
Aliceenjoylife
Special Queen Room
Stayed in Aug 2024
Couples
19 review
5.0/5
Outstanding
Posted on Aug 4, 2024
The hotel is decorated in a retro style, and the corridor is also very suitable for taking pictures, but it has a bit of a smell because it was just renovated not long ago.
The room layout is reasonable, the bed is very comfortable, the quilt is not heavy and light, and the pillow height is very suitable. It is good to have a tea set in the room, a smart toilet, and a washing machine and laundry detergent, but the TV cannot cast the screen.
Original TextTranslated by Google
Response from Property: Thank you very much for choosing to stay at Boyue Hotel. We are deeply gratified that you recognize and like the hotel. Boyue Hotel has always been adhering to the concept of conveying noble, thoughtful and considerate service to every guest, so that they can truly feel that the stay experience is better than at home. We sincerely invite you to stay at Boyue Hotel again in the near future! Thank you!!!
Guest User
Special Queen Room
Stayed in Aug 2024
Family
5 review
5.0/5
Outstanding
Posted on Aug 3, 2024
The hotel experience this time was great. The hotel decoration is antique and modern, and the light fragrance is like a European and American international hotel. The service attitude of the lobby manager is very good. The rooms are all intelligently operated. Xiaodu can help you handle everything! The room was very clean and the breakfast was great, so it was a great experience.
Original TextTranslated by Google
Response from Property: Thank you very much for choosing to stay at Boyue Hotel. We are deeply gratified that you recognize and like the hotel. Boyue Hotel has always been adhering to the concept of conveying noble, thoughtful and considerate service to every guest, so that they can truly feel that the stay experience is better than at home. We sincerely invite you to stay at Boyue Hotel again in the near future! Thank you!!!
The room is very new and clean, newly renovated in 2024. The facilities inside are very advanced, including small speakers, automatic opening and closing of curtains, smart toilets, washing machines, TVs, sockets with 2 USB interfaces, and the design is very trendy.
Original TextTranslated by Google
Response from Property: Thank you very much for choosing to stay at Boyue Hotel. We are deeply gratified that you recognize and like the hotel. Boyue Hotel has always been adhering to the concept of conveying noble, thoughtful and considerate service to every guest, so that they can truly feel that the stay experience is better than at home. We sincerely invite you to stay at Boyue Hotel again in the near future! Thank you!!!
Guest User
Special Queen Room
Stayed in Aug 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Aug 2, 2024
The newly opened hotel is both beautiful and comfortable. The rooms are large, the decoration is beautiful, the bedding is comfortable, and the sound insulation is good. It is also equipped with a 65-inch smart TV, a smart toilet, and a separate washing machine. Breakfast is provided in the morning. In short, it is a good value for money.
Original TextTranslated by Google
Response from Property: Thank you very much for choosing to stay at Boyue Hotel. We are deeply gratified that you recognize and like the hotel. Boyue Hotel has always been adhering to the concept of conveying noble, thoughtful and considerate service to every guest, so that they can truly feel that the stay experience is better than at home. We sincerely invite you to stay at Boyue Hotel again in the near future! Thank you!!!
Anonymous User
Special Queen Room
Stayed in Jul 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jul 30, 2024
Since the Shenzhen-Zhongshan Channel was opened to traffic, Zhongshan has become a holy place for foodies! This time I came here to stay in a hotel in the central area of Shiqi. It was a newly opened hotel with a nostalgic Republic of China theme! Next to it is Lihe Plaza and Huafa Plaza, which is very convenient for eating and shopping! The details of this hotel are very well done. Both the corridors and the restaurant are very retro-style, and the photos are very photogenic! I heard from the lady at the front desk that the new store now offers breakfast when you stay in the hotel. I tried it this morning and it was really good! There are many varieties of breakfast to choose from, and the taste is good. At this price, breakfast is included when staying in the hotel. I will come again next time!
Original TextTranslated by Google
6/9
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will continue to do our best to live up to your praise. Thank you again for your affirmation of the hotel, look forward to visiting again, and wish you a pleasant journey!
Xueyuchuanshuo
Special Queen Room
Stayed in Sep 2024
Travel with friends
20 review
1.0/5
Posted on Sep 7, 2024
I was not satisfied with my stay this time. 1. I couldn’t get out of the car after scanning the QR code in the parking lot. I had to complain to the front desk every time. Also, Typhoon Capricorn caused heavy downpours and it was like a drowned rat. I informed the hotel the first time I went out. But I still went back and forth like this when I went out later; 2. Because my itinerary changed and I wanted to extend my stay, I was told that a price increase would be required, and the price would change on Saturdays and Sundays. It would be understandable if the guest had just booked a hotel, but when the guest wanted to extend their stay, the hotel manager insisted on increasing the price, which lacked humanized management and did not increase the amount of money. He felt very bad and did not feel like a VIP. Maybe the hotel is not interested in making money, so check out decisively. Or maybe it’s a system that only recognizes money but not people, and management can’t keep up, and it’s easy to catch small things but lose big things.
Original TextTranslated by Google
Response from Property: Hello dear guests! Thank you very much for choosing to stay at Boyue Hotel. We are deeply sorry for your bad experience. At the same time, our hotel attaches great importance to it. We have optimized the problems you reported and look forward to your staying again to witness the growth of Boyue. Boyue Hotel has 80 specialty guest rooms of various types, all of which are equipped with advanced facilities: whole-house intelligence, high-speed WiFi, LCD TVs, independent washing machines, buffet breakfast rooms, 24-hour gyms, conference rooms and other supporting facilities. , looking forward to your next visit to Boyue Hotel!
Jiashahexianmufei
Special Queen Room
Stayed in Aug 2024
Travel with friends
20 review
3.7/5
Posted on Sep 20, 2024
The room is very unique and large. The location cannot be said to be very good, but it is relatively close to the urban attractions. However, you need to navigate carefully, otherwise it will take you half an hour to get to the Sun Yat-sen Museum like me.
Then the cleanliness can only be improved. There is cigarette ashes left by the previous tenant in the bathroom, and the strangest thing is that when the pump is turned on, there is a smell, but when it is turned off, there is no smell.
There are relatively few things to eat for breakfast. Maybe we went there late. Later, we seemed to start adding more things, but we no longer had the desire to eat.
Due to the afternoon train, check-out from the hotel was extended to 2 o'clock. The hotel lobby is also well designed, and it is relatively comfortable to wait for the bus inside.
The overall feeling is good. A friend went there later and recommended this hotel to her.
Original TextTranslated by Google
Response from Property: Dear customer: Hello! Thank you very much for staying at our hotel, located at No. 41, Zhongshan 2nd Road. The hotel opened in July. Due to the imperfect facilities and hygiene of the hotel, we apologize for the inconvenience caused to your trip. After a period of rectification, the hotel has been improved in all aspects. We look forward to your next visit.
Response from Property: Hello dear guests! Thank you very much for choosing to stay at Boyue Hotel. We are deeply sorry for your bad experience. At the same time, our hotel attaches great importance to it and has conducted special training on service. We look forward to having you stay again to witness the growth of Boyue. Boyue Hotel has 80 specialty guest rooms of various types, all of which are equipped with advanced facilities: whole-house intelligence, high-speed WiFi, LCD TVs, independent washing machines, buffet breakfast rooms, 24-hour gyms, conference rooms and other supporting facilities. , looking forward to your next visit to Boyue Hotel!