Lavande Hotel (Zhongshan Xiaolan Daxin Xinduhui) Reviews

Response from Property: Dear,sir.First of all, we sincerely thank you for your stay, and for not bringing you a perfect stay experience.I would like to express my deep apologies to you here. Seeing your feedback without iron, our hotel offers free iron in the laundry room.Hair dryers are also inductive.If you have any questions, you can contact us. The hotel switchboard is on duty 24 hours a day. We will try our best to help you solve the problem as soon as possible.We will pay more attention to the details of this aspect, for your next arrival, we will do better!

Response from Property: Hello, thank you for choosing Lavande Hotel. We are sorry for the problems you encountered during your stay. We have notified the relevant departments about the problems you reported and will thoroughly investigate the matter. We will strengthen employee training and supervision in the future. The staff on duty will be criticized and the hotel will conduct retraining to ensure that similar problems will not occur. We will continue to work hard to improve every detail and look forward to your visit again. We will definitely give you a better and more satisfactory stay experience, which will make you feel our sincerity and let you see that we are constantly improving the hotel. Work hard to make progress. We at the hotel will always welcome every guest with better service. Finally, I wish you a happy life. Thank you for your sincere evaluation. We sincerely hope that you can stay again to feel our progress.

Response from Property: Hello, dear friend, thank you for visiting Lavande Xiaolan Daxin Xinduhui Hotel. We apologize for not giving you a perfect stay experience. The view room type you booked is close to the street. If you have any special requirements, please inform us before check-in. , try our best to meet your special requirements and arrange a quiet room for you. The hotel also provides free sleep earplugs. The hotel's hair dryer is also inductive. If you have any questions about room facilities and hygiene during your stay, you can contact us at any time. The hotel's switchboard is available 24 hours a day On duty, we will try our best to help you solve the problem as soon as possible. Let every guest feel at home is the ultimate goal of our service. We will pay more attention to the details in this aspect. Once again, we are deeply sorry for your dissatisfaction. We apologize and look forward to your next stay to experience our better service!

Response from Property: Dear guest, we sincerely apologize for bringing you a bad check-in experience. During your stay at the hotel, if you have any problems with the facilities and equipment in the room, you can call the waiter at any time. We are really sorry about the blood on the bed sheets in the room. We will also strengthen the service awareness training of hotel staff. I am extremely sorry, and I hope you can give Xiaoli a chance to improve. On behalf of all the hotel staff, Xiaoli would like to express our most sincere apologies! , we will continue to provide good service and guest rooms, and believe that you will have a better stay experience next time you check in. The hotel looks forward to your visit again, and I wish you a happy life!

Response from Property: Dear guest, we sincerely apologize for bringing you a bad check-in experience. During your stay at the hotel, if you have any problems with the facilities and equipment in the room, you can call the waiter at any time. Regarding the problem of the air conditioner in the room, you also said that there was no air conditioner noise before check-in. However, you found out after you checked in. At that time, you can inform us at the front desk and we can immediately help If you change rooms, you can contact us in time if you have any other questions. We have staff on duty 24 hours a day. We didn’t know there was noise from the air conditioner in this room until we received a call from Ctrip customer service the next day, and we felt sorry for it. We are sorry. We also compensated you accordingly at that time. Later, the hotel engineering department has strengthened maintenance to ensure that such problems will not occur again next time you check in. We are deeply sorry for the inconvenience caused to you. We look forward to your visit again and wish you happiness every day!

Response from Property: Dear, dear, thank you for your stay experience and your praise of Xiaoli. I would like to praise Xiaoli. We will not be proud, but will do a better job of providing compassionate, kind and warm service. Welcome Qinqin home at any time! ! !

Response from Property: Seeing you comment so carefully, Xiaoli is also very warm. Here is a gift of a kiss. Please check it~~~ I deeply hope that every customer can share their good feelings like you and have fun alone. It’s better to be happy than to be happy~~