Atour Hotel, Xiaolan, Zhongshan Reviews
Atour Hotel, Xiaolan, Zhongshan
No.163 Min'an Middle Road, Zhongshan, Guangdong, ChinaView Hotel Details
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Atour Hotel, Xiaolan, Zhongshan Guest Reviews
4.8/5
Excellent
2111 review
Verified reviewsLocation4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(2111)
Positive reviews(2097)
Reviews with photos/video(283)
Friendly front desk staff(628)
Delicious breakfast(332)
Convenient parking(286)
Near shopping area(141)
Convenient for shopping(130)
Nice elevator(91)
Good views(30)
Easy to call taxis(30)
Negative reviews(14)
SittiSuperhandsome
Superior Queen Room
Stayed in May 2024
Business travelers
14 review
Outstanding
Posted on May 12, 2024
Always stay here when I travel to Xiaolan, Zhongshan area. Great service and nice personality hotel staffs. Room new, nice smell. Comfortable bed and pillows. Location opposite the shopping plaza.
Response from Property: Dear customer, hello! Thank you very much for your support of our hotel. We always believe that good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are also honored to provide you with the best service. We welcome you to choose our hotel again whether for business trip or travel! Sincerely look forward to your visit again!
Ka_e
Superior Queen Room
Stayed in Jul 2024
Business travelers
34 review
Outstanding
Posted on Aug 6, 2024
Easy to access. Nearby shopping mall
Response from Property: 親愛的朵友，非常感謝您的點評！亞朵酒店是全國首家人文精品酒店，倡導鄰里服 務，奉行信任待客，零秒退房！酒店除了舒適的床品，超讚的沐浴系列，更有藏書千冊的閲讀空間，讓您在享受愉快之旅的同時也能得到心靈的休憩，充電！，關於通風問題，我們已經做完了甲醛全屋處理，我們也會繼續關注，期待您下次繼續回來入住。
TZYY JIANG
Duomai Jimu Double Bed Room (Deep Sleep Experience + Pure Cotton Bedding + Screen Projection Tv)
Stayed in Apr 2024
Business travelers
2 review
Outstanding
Posted on Apr 28, 2024
What a Good experience
Response from Property: Dear customer, hello! Thank you very much for your support of our hotel. We always believe that good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are also honored to provide you with the best service. We welcome you to choose our hotel again whether for business trip or travel! Sincerely look forward to your visit again!
Marvin
Elegant Room
Stayed in Oct 2023
Solo travelers
7 review
Outstanding
Posted on Oct 26, 2023
The room is super cozy and clean. Totally out of my expectations. Room service is done by robot, this amaze me a lot. Will definitely come back next time.
Response from Property: Hello dear customer! Thank you very much for your support of our hotel. We always believe that good reputation must come from the most sincere satisfaction of guests. At the same time, we are honored to provide you with the best service. We very much welcome you to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your visit again!
Wong
Guestroom (2 Beds)
Stayed in Jul 2024
Business travelers
10 review
Posted on Jul 29, 2024
Good breakfast and clean room, ventilation was not good in corridor.
Response from Property: Dear guests! Welcome to stay at Atour Hotel Zhongshan Xiaolan, and at the same time sincerely apologize, about your feedback problems, we have been the first time to feedback to the relevant departments, rectification, I am sorry that this stay can not bring you a good experience, once again I would like to extend my sincere apologies to you, looking forward to your experience again.
Daniel K S
Guestroom (2 Beds)
Stayed in Jan 2024
Couples
14 review
Very Good
Posted on Jan 23, 2024
aTour had been renovated from the old hotel which I have visited many times, most everything have been improved, hotel amenities were good except without small towels, good value breakfast but ordinary in traditional Chinese and not much variety, both services in front desk, room cleanings and bf restaurant were well trained polite and professional. Price wise was somewhat expensive compared with other hotels at this time, location and grade.
Response from Property: We apologize for the bad experience you made for the first time. This comment is worthy of our reflection on how to supplement the hardware deficiency with other value-added experiences. You will definitely feel differently when you experience it again. We will look forward to your stay with our heart.
Guest User
Elegant Room
Stayed in Oct 2023
Family
4 review
Posted on Dec 3, 2023
The electronic equipment is user friendly but the room is too small and without bathtub. Moreover, the check in procedures are complicated and spending long time.
Response from Property: We apologize for giving you a bad experience with your first selection. This comment is worth reflecting on how to supplement the lack of hardware with other value-added experiences. You will definitely experience it differently when you experience it again. We will look forward to your stay.
ubar
Superior Queen Room
Stayed in Oct 2023
Couples
3 review
Very Good
Posted on Oct 29, 2023
Simply beyond expectations with such an asking price... hardwares are all there, the housekeeping dept has room to improve
Response from Property: Hello, dear little master! I am sorry to bring you a bad experience, received your feedback to get to know your partner as soon as possible, and will strengthen the training for the partner in the follow-up. I hope the master will give the partner a chance to improve, and welcome you to stay again. Look forward to your visit!
Maggie
Superior Room (2 Beds)
Stayed in Sep 2023
Family
3 review
Outstanding
Posted on Sep 7, 2023
The location is really convenient. Mall right in front.
Service is very good, very quick and efficient
Response from Property: See the small Lord five points praise, Duoer is very happy, thank you for your support and love, we will provide meticulous service to Ya Duo, let you have a feeling of returning home every trip, looking forward to your stay again!
Guest User
Superior Queen Room
Stayed in Oct 2024
Family
1 review
Outstanding
Posted on Oct 21, 2024
Very good service
Response from Property: 追求極致服務，我們願在路上與您一起分享成長的喜悦。給您帶來更多的驚喜和感動，歡迎您常回家看看~很開心能給客官帶來美好的體驗，我們的相遇很美妙，也希望這份美妙一直持續下去哦～
Guest User
Jimu Double Bed Room (Deep Sleep Experience + Pure Cotton Bedding + Screen Projection Tv)
Stayed in Oct 2023
Business travelers
15 review
Posted on Nov 2, 2023
Convenient location. Comfortable room though room size is not so big.
Response from Property: Hello, dear little master! I am sorry to bring you a bad experience, received your feedback to get to know your partner as soon as possible, and will strengthen the training for the partner in the follow-up. I hope the master will give the partner a chance to improve, and welcome you to stay again. Look forward to your visit!
AndreiVV
Superior Queen Room
Stayed in Jun 2023
Business travelers
43 review
Outstanding
Posted on Jun 28, 2023
Very nice hotel. Beautiful tomorrow, clean rooms. Friendly staff. Good location. It is better to stay on high floors. We really liked it. Everything is clean and new.
Response from Property: Dear guest: Hello! Thank you very much for your stay and appreciation! It's a pleasure to bring you a wonderful time on your trip. Your appreciation gives the hotel a great encouragement, but also the driving force for our progress, we will continue to maintain enthusiasm, and strive to make every guest enjoy the feeling of staying at home, eagerly looking forward to your visit again!
David
Superior Queen Room
Stayed in Jan 2024
Business travelers
22 review
Outstanding
Posted on Apr 20, 2024
very jice hotel and will repat stay there
Response from Property: 看到客官簡單而又深厚的好評真的是好激動呢，而且還這麼認可我們的服務~酒店的我們求為每位客官提供最為貼心細緻的服務， 為每位客官帶來超值的體驗。酒店是以簡約的風格、温馨體貼的服務向客官展示酒店的獨特魅力。客官的鼓勵是對酒店最大的支持和鼓勵， 我們會用心服務好每一位家人， 期待和您的下次相遇
Guest User
Elegant Room
Stayed in Jul 2023
Travel with friends
2 review
Outstanding
Posted on Jul 25, 2023
I am really happy and it is really nice to stay here
Response from Property: Dear guest: Hello! Thank you very much for your stay and appreciation! It's a pleasure to bring you a wonderful time on your trip. Your appreciation gives the hotel a great encouragement, but also the driving force for our progress, we will continue to maintain enthusiasm, and strive to make every guest enjoy the feeling of staying at home, eagerly looking forward to your visit again!
Guest User
Superior Room (2 Beds)
Stayed in May 2024
Family
1 review
Outstanding
Posted on May 7, 2024
Excellent service
Response from Property: 小主的表揚,時隔多日終於被發現了呢～~對於咱們來説，滿意衹是起點,驚喜與感動才是我們的目標。長長的一段話滿滿都是讚美,看您寫了好評我們忽然覺得選擇入住是人生中最幸福的事了。我們會一如既往的為您提供優質服務,讓您的每一次入住都能體驗到專注誠懇的服務態度，我們期待您下次入住～