Mount Putuo Xiangsheng Hotel

Mount Putuo Xiangsheng Hotel Reviews

Mount Putuo Xiangsheng Hotel

Hexing West Garden, Putuo Mountain, Putuo District, Zhoushan, Zhejiang, 316107, ChinaView Hotel Details
Mount Putuo Xiangsheng Hotel
Mount Putuo Xiangsheng HotelMount Putuo Xiangsheng HotelMount Putuo Xiangsheng Hotel
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Mount Putuo Xiangsheng Hotel Guest Reviews

4.1/5
1610 review
Verified reviews
Location4.3
Amenities3.8
Service4.1
Cleanliness4.1
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All Reviews(1610)
Positive reviews(1419)
Reviews with photos/video(459)
Offers pick-up/drop-offs(280)
Classy environment(267)
Nice sea view(203)
Strange smell in room(72)
Stayed multiple times(59)
Delicious seafood(19)
Negative reviews(191)
LB5
King Room with Ocean View
Stayed in Oct 2023
Family
27 review
3.7/5
Posted on Nov 3, 2023
5 stars hotel in a beautiful place but…. Services mostly closed or unavailable and compared to 3 stars hotel, swimming pool closed, the restaurant is inside without the sea view (what a shame for this place).. outside tables in the terrace removed… you pay for the view and cannot enjoy …. the good thing is the shuttle bus to all the temples .
Response from Property: Thank you for staying in Xiang Sheng Hotel . It’s a great honor for us to share your guest experience in particular. We are committed to providing the highest standards of service and product quality. In our pursuit of excellence, we are glad that you can offer us more advices. Sincerely thank you for your support. Looking forward to your next visiting!
Phin phin
Family Suite
Stayed in Apr 2024
Family
7 review
4.0/5
Very Good
Posted on Apr 7, 2024
the building is a bit old
Johannes Michael Hubertus
Classical Twin Room with Ocean View
Stayed in Jun 2022
Family
16 review
4.5/5
Great
Posted on Jul 1, 2022
nice, located in the north. few tourist go so far. but you need a bus to othr places, bus only once per hour.
Guest User
Classical King Room with Ocean View
Stayed in Mar 2024
Couples
1 review
4.5/5
Great
Posted on Mar 26, 2024
It’s good
Guest User
Deluxe Twin Room
Stayed in Apr 2024
Family
3 review
1.5/5
Posted on Apr 28, 2024
This is the first time I give a bad review. I really can't stand it anymore. I was very tired after walking in Putuo for a day. I finally got to the hotel and was arranged in the room farthest from the lobby. That's fine. When I entered the room to take a shower and sleep, I found the underwear left by the previous tenant, hanging on the door. I can imagine how the hotel cleans. I complained to the front desk and an aunt came to take it away and said she would disinfect it for me. I asked to change rooms, and I had to call the front desk again to ask for it. The problem is that from the time the incident happened to the room change, no one apologized. The room I changed was right next to the hotel lobby, so why didn't they arrange a room that was close at the beginning, but arranged it in the farthest one? It's really hard to imagine the management of a five-star hotel. In addition, the hotel facilities are old and mold can be seen everywhere in the bathroom. Is it really good for people to live in such an environment? The room comes with two breakfasts, and children over 1.2 meters tall need to pay 45 yuan for breakfast. The problem is that the breakfast is just so-so. It is not worth it for adults to pay 45, let alone children. In the past, when we stayed in hotels with children, we did not need to pay for breakfast for the children... The room rate is not cheap either. I will never come here again. Stay away.
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6/11
ramyqiujing
King Room with Ocean View
Stayed in May 2024
Friends
9 review
3.2/5
Posted on May 12, 2024
This is the fifth time I have stayed at Xiangsheng Hotel. The hotel environment is great, the transportation is also good, especially the shuttle bus was arranged to take us to the hospital for injections, which is worth a thumbs up. The Chinese restaurant in the hotel also has stable dishes. I eat at the hotel every time I stay, and the price is reasonable. What needs to be improved is: the room facilities are old, the bedside telephone is faulty, the desk lamp is faulty, and the sofa is stained. I hope to have a brand new experience next time I stay.
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Response from Property: Dear guest, hello! Thank you very much for your stay and detailed comments. It is the constant care and supervision of guests like you that enables us to constantly discover problems in our work, make corrections and make continuous progress. From your comments, we regret to see that this stay did not meet your expectations. We apologize for the inconvenience caused to you. The hotel management attaches great importance to it and has conducted serious investigations and timely rectifications. Your tolerance and understanding are encouragement and support for our work! Sincerely look forward to your visit again!
Guest User
Deluxe Twin Room
Stayed in May 2024
Friends
47 review
3.0/5
Posted on May 12, 2024
The room is small (deluxe room), smaller than the one I booked before, less than 30㎡, and it is difficult to put in an extra bed (it was stated that an extra bed could be added when booking), and they also said that the room area included the "balcony"! The room was changed to a larger one on the second day. The facilities are old, and the breakfast is OK.
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Response from Property: Dear guest: Hello! Thank you very much for your stay and detailed comments. It is the constant care and supervision of guests like you that enables us to constantly discover problems in our work, make corrections and make continuous progress. From your comments, we regret to see that this stay did not meet your expectations. We apologize for the inconvenience caused to you. The hotel management attaches great importance to it and has conducted serious investigations and timely rectifications. Your tolerance and understanding are encouragement and support for our work! Sincerely look forward to your visit again!
Guest User
King Room with Ocean View
Stayed in May 2024
Friends
11 review
4.5/5
Great
Posted on May 7, 2024
The hotel is close to the sea and has a great view. The air is fresh and the food in the restaurant is fresh. We order three meals a day in the restaurant. It is cost-effective. The food is delicious and the service attitude is good, but the facilities are a bit old
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Response from Property: Dear guest: Hello, thank you for staying at Putuoshan Xiangsheng Hotel! The hotel has experienced countless receptions, and the facilities are inevitably left with traces of time. We will continue to strengthen the daily maintenance and upkeep of the equipment and facilities. At the same time, we have been committed to providing guests with a warm and comfortable accommodation environment and creating a caring "home away from home" for you. We will also make up for the shortcomings of this time with better services. I hope you will continue to pay attention to and support us. Thank you again for your comments and sincerely look forward to your visit again.
Guest User
Classical King Room with Ocean View
Stayed in May 2024
Other
13 review
4.7/5
Amazing
Posted on May 6, 2024
During the May Day holiday, I came to Putuo Mountain and continued to stay at Xiangsheng Hotel, which upgraded the sea view suite. The room has a very good view. The sea view of the first row can directly watch the sunrise in the room. The suite is quite large. Although the facilities are a bit old, the hygiene is not bad this time, and I am generally satisfied. The shuttle service during the May Day holiday was also in place and very punctual. In fact, the most frequented hotel in Putuo Mountain is Xiangsheng. From the initial surprise to the visible decline in the hotel's facilities and services in recent years, I feel it is a pity. After all, Xiangsheng has been the best hotel in Putuo Mountain for a long time, and the hotel's excellent location and beautiful environment are unmatched by other Putuo Mountain hotels. I hope the hotel can regain its momentum, improve the level of software and hardware, and make the hotel a first-class hotel in Putuo Mountain again.
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6/8
Response from Property: Dear guest: Hello, thank you for staying at Putuoshan Xiangsheng Hotel! The hotel has experienced countless receptions, and the facilities are inevitably left with traces of time. We will continue to strengthen the daily maintenance and upkeep of the equipment and facilities. At the same time, we have been committed to providing guests with a warm and comfortable accommodation environment and creating a caring "home away from home" for you. We will also make up for the shortcomings of this time with better services. I hope you will continue to pay attention to and support us. Thank you again for your comments and sincerely look forward to your visit again.
Guest User
Discount Twin Room
Stayed in May 2024
Family
2 review
2.5/5
Posted on May 4, 2024
The room was very old, the mirror was covered with mold, the hotel was really stingy, there was no shower cap or hand soap, but the view was good. The old man at the front desk who helped me arrange the luggage was very nice, and the Chinese restaurant where we had dinner, the chef who led us in and took our orders was very nice, but we were seated at a table in the corner, and we didn't even get tea, and we had to ask for it ourselves.
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Response from Property: Dear guests: Hello! Our goal is to provide guests with a comfortable stay and the best service. Thank you very much for your valuable comments. Your comments and suggestions will help us continuously improve and maintain a high level of service facilities and make our services more and more perfect. Welcome to visit us again.
Syndey
Discount Twin Room
Stayed in Apr 2024
Solo travelers
50 review
5.0/5
Outstanding
Posted on May 5, 2024
I have stayed here many times. I must go there every time I go to Putuo Mountain. Although the facilities have not been maintained much over the years, since it is close to the cableway, I must stay in this hotel every time I worship Buddha. I will go there again next time.
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Response from Property: Dear guests: We are glad that you and your friends have had a wonderful holiday in our hotel. Your comments are the best affirmation and encouragement for our service. We still have many preferential activities. Please continue to pay attention to us and welcome you to visit again!
Mingxuanyinxin
Family Suite
Stayed in Apr 2024
Family
7 review
5.0/5
Outstanding
Posted on May 8, 2024
The room was nice, but it was foggy on the day we went there. But the view was nice even in the fog. There is a shuttle bus to the parking lot near the station, which is very considerate. The dishes in the Chinese restaurant downstairs are also very delicious and not expensive. PS: I didn't get the hand-copied Heart Sutra, I don't know where to get it😂
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Response from Property: Dear guest: Hello, thank you for your review! The hotel advocates "heart service". We are trying our best to find opportunities to provide you with services and provide you with a more satisfactory and comfortable rest environment! The hand-copied Heart Sutra is on the desk in the guest room. We look forward to the next trip, and we can create more perfect services for you.
Guest User
Deluxe Twin Room
Stayed in Apr 2024
Friends
25 review
5.0/5
Outstanding
Posted on Apr 29, 2024
The hotel is located in the Putuo Mountain Scenic Area, on the top of the mountain. Although it is a bit far from the pier, it provides a minibus pick-up service, and can also be taken to several scenic spots in the scenic area. The service is considerate and thoughtful. The hotel is designed in a garden style, with many green plants and flowers planted around it, and the scenery is pleasant. The room is large and there is a landscape balcony. It is very pleasant to drink tea and enjoy the view on the balcony. The third floor is the dining room, and the food is delicious. Next time I come to Putuo Mountain, I will choose to stay here.
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6/7
Response from Property: Dear guests: We are glad that you and your friends have had a wonderful holiday in our hotel. Your comments are the best affirmation and encouragement for our service. We still have many preferential activities. Please continue to pay attention to us and welcome you to visit again!
Guest User
Discount Twin Room
Stayed in Apr 2024
Family
9 review
2.7/5
Posted on Apr 20, 2024
I feel that this hotel has been abandoned due to the epidemic. The hotel is very large, and the scenery and environment are actually good, but the facilities are really old. It is really a pity that the hotel occupancy rate is not high. The sanitation and facilities are really not good. There is no air conditioning, and it is not allowed to turn on the air conditioning. It is still very cold in April. Then the air conditioning outlet of the special room is thick with dust. My child and I both have rhinitis. After upgrading to the deluxe room, I don’t know if it is mites or fleas on the bed. I bit my child all over the face and body in one night. I will not stay there again in the future. The only thing worth praising is the pick-up and drop-off service. Although I waited for the shuttle bus for 45 minutes in the rain, the shuttle service is really the only feature of this hotel. The breakfast environment is also humid and no one mops it. The food can only be said to be edible. However, choosing Ctrip for so many years is really reliable. It has been helping me coordinate room issues with the hotel. I will always book on Ctrip!
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6/7
Response from Property: Dear guest, the hotel attaches great importance to your feedback and has arranged corresponding work communication. We sincerely hope that you can see our progress when you stay next time. In the future, the hotel will strengthen the cleaning of the guest rooms to ensure that such things will not happen again. Once again, I would like to express my sincerest apologies to you and your family, and wish you and your family happiness and all the best!
atm_ada
Discount Twin Room
Stayed in Apr 2024
Family
12 review
4.8/5
Amazing
Posted on Apr 23, 2024
Every time I stay in the mountains, I will choose Putuoshan Xiangsheng Hotel. The hotel has a superior geographical location and convenient transportation. It is close to major temples and there are shuttle buses to the hotel, which provides great convenience for pilgrimage and tourism. Although there were some minor incidents this time, thanks to Ctrip and the hotel manager for upgrading the room. I will still choose to stay next time I go to Putuoshan
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Response from Property: Dear guest: Hello! Sometimes happiness is just a feeling. As long as you feel it with your heart, it will always be around us. Many things in our memories are because of the feeling of happiness. No matter how long it takes, our mood will remain unchanged. Enjoy life and share joy. Thank you for your love for us. We are happy because of you!