Zurich Spa Hotels

The hotel is a little away from the center (15~20 min by tram), plus 4min walk to the station. The check-in was quick, although in proper Swiss fashion the check-in time is only at 3pm. Fortunately, we were allowed to move in earlier. The room is big enough, but if you have big suitcases it'll be a bit tight. The staff is courteous and helpful, and try to accommodate if they can. The breakfast selection isn't too wide, but it's well arranged and has most of what you'd expect. There's a proper gym (exceedingly rare) with enough equipment to satisfy all but the pros. However, it does get a bit busy at times. They also have a decent swimming pool. There's a workstation with a printer next to the reception that guests can use for free - perfect if you need to print out tickets. They were happy to hold our baggage after we moved out until our flight in the evening - much appreciated. We paid about 125CHF a night for a standard room for two including breakfast, which is a good deal in Zurich. All things considered, there's very little to complain about. We had an excellent stay, and would love to stay there again.

Elegant, older, well maintained, albeit a bit dated, the hotel is located directly across the street from the Zurich main train station and trolleys. If, as we did, you want to be within easy walking distance of the train station this is a great location. If you want to be in a very quiet location on or close to the lake, this is not where you want to stay. There is a small grocery store in the underground passageway to the train station. The hotel common areas are well-maintained, and it has a small bakery and bar that serves a very good dinner. There is a separate restaurant space on the second floor that only serves breakfast, and the food and the staff are excellent and it’s fairly priced. However, the hotel does not have a conventional restaurant. The lobby and rooms are small by american standards, but very quiet and well-appointed, have a good bed and the bathroom has a bath/shower combo with very good water pressure (and air conditioning). The small electric refrigerator in the room was set up as a mini-bar, but it was ok to remove the bottles. It does not get very cold. We were upgraded to a small suite with a sitting room, so I don’t know what a standard room would be like. The front desk staff was very friendly and helpful. There did not appear to be a concierge. The hotel allowed us to check-out 2 hours later, which we appreciated. All in all, a very good hotel for the price. However, if you’re looking for a very high-end american-style hotel, this may not be for you, but you should expect to pay two to three times more for those hotels

My work brings me to Zürich many times each year, often several times each month. And my company usually books us at this property. I’ve probably spent more than 50 nights at this Marriott property over the last several years. I used to enjoy my stays here, but the hotel seems to be getting worn down, and is now overrun with cruise and bus tour customers, which can often overwhelm the staff. and leave the rest of their guests with lengthy waits for assistance. Normally, Renaissance properties are among my favorite Marriott brands, and one of my “go-to” hotels when traveling for pleasure, but this hotel has seen better days. The rooms are spartan and dull, the decor is dated, and they REALLY need to upgrade their bedding and mattresses. As a Lifetime BonVoy Platinum Elite member, I am entitled to Club lounge access, free breakfast, and room upgrades, among other perks. Their new SkyLounge is an improvement, but isn’t very inviting and their beverage/snack options need improvement. The breakfast buffet is more what you’d expect to find at a budget-brand hotel, with uninspired food, bad coffee and overall pretty tasteless. Thankfully it’s free, as I wouldn’t pay for it (and the isolated location doesn’t provide many alternatives). The staff try their best to be polite, but are often overwhelmed and exhausted by the tour groups. And they can be a bit surly at times. If you have a choice, stay elsewhere. You can get much better accommodations/service for the price.

The service is very good, knowing our honeymoon, setting up the room and checking in early. Hotel facilities are good, staff quality is very high, very kind.

Overall good... The environment of the hotel's afternoon tea is great... The taste is very average... The hotel breakfast is great…

It seems clear to me that the quality of customer service in travel has greatly deteriorated in the last three years. I understand that service providers have trouble finding and retaining people and the ones they have often don’t seem to take pride in their work. Sadly, I’ve come to accept this as the “new normal.” Which is why our recent three-night stay at the Park Hyatt in Zurich was such a welcome surprise. Not only was our room clean and comfortable but the service we received, from start to finish, was efficient and personal. Just a few examples: We had a flight delay and airport transfer difficulty arriving to Zurich and did not get to the hotel until after 1:00. The gentleman working the front desk who checked us in, got us waters, helped with our bags and personally escorted us to our rooms. He was also working the next night when we returned to the hotel after dinner. He spotted us coming through the lobby and literally ran over from the front desk, greeted us by name and asked if our room was acceptable and if there was anything he could do for us. The housekeeping staff are a bunch of ninjas. You never saw their carts in the hall but we’d leave in the morning and when we returned in the afternoon the room was made up. Perfectly. We’d leave for dinner and when we returned the room was turned down. Perfectly. We had drinks the first night at the Onyx Bar. When we returned the next night, the bartender remembered both our names and our drinks. We interacted on several occasions with the daytime concierge. I wish I remembered his name. It wasn’t just that he was knowledgeable about Zurich and responded immediately to our requests. He acted like speaking to us was the absolute highlight of his day. I know these are all little things but they added up to a wonderful stay. Plus, the hotel couldn’t be more conveniently located. Staying at the Park was a luxury item for us but, let’s face it, traveling anywhere in Switzerland is a luxury item. I would return to the Park for their level of personal service in a minute.

The room is quite big, very clean, the toilet is super big. Hotel location is great. Look at the city center. One minute is the tram stop. You can buy a 1-day traffic pass at the hotel reception. However, the small roads in Zurich are all bumpy small bricks.

Modern updated accommodations on the northern fringe of Zurich. It made for a nice, affordable stay within reach of what we came to this part of Switzerland to do. The first time I have been to the city while not on business and happy to report that the city has a lot to offer. The overall challenge with Switzerland is prices exceed what they should be. Drive an hour and a half north, south or west and prices drop by half for just about everything. It is what it is and just know and accept this. What I really liked about the hotel. 1. The decor, look and feel. Exudes class, without opulence. 2. Close to other shopping and transport links 3. The customer service was kind and helpful even with bloopers made along the way. They owned their mistakes and made it right. This is huge in my book-- well done. 4. Breakfast was very good 5. Outside terrace a respite from the one hot day we had. 6. Bed was comfortable 7. Ritual soaps in the bathroom. What I did not like: 1. Parking was 19 CHF per night 2. There was a blooper at check in (giving them credit, they made it right) What they should consider: 1. Add USB plugs at the night stand area 2. Maybe consider how to encorporate ”swiss'ness” into the stay (Lindt chocolate on the pillow, or something to that effect...) Overall: Good hotel, competitive price point with good customer service.

Modern and Clean. Located near Railway station. The bathroom design for both the rooms we had stayed is really bad. Water spills out after shower, difficulty in using the same door for both toilet and shower with our double occupancy of the room. Pillows and mattress provided are among the most comfortable we have experienced. We also enjoyed having the mini supermarket at the end of the hotel building.

Very caring to help call a car