Loved everything about it in particular the spotless bedsheets.The hotel is clean and beautiful designed with Arabic touches. The room was huge , the floor of the room was covered completely by carpet , a small window is present and a big bed. Daily cleaning is done. There is a river in-front of the hotel which is a plus. Toilet has good size and is super clean.
Location is good , very close to the airport and you would roughly need 20 minutes to reach the center by taxi. Close by there is small mall and loads of restaurants across the corner.
Old town is far from the hotel. Depending on traffic maybe roughly 20 to 25 minutes. Taxis cost like 20 KM one way.
I saw two restaurants, one up for breakfast & the second located on the ground floor facing the river.
You have a beautiful river In front of the hotel. I use to sit and do my readings every morning. Breakfast fantastic. Gym & swimming pool & the spa are all up to date and excellent.
My best part was the room, the bed, the bedsheets and pillow. Super super clean . I stayed in 4 top luxurious hotels in Bosnia but Malak’s cleanliness is the top. Unfortunately the hotel will not provide you with iron but they do have laundry services.
Customer service is just acceptable. Above all what was important to me personally “the room that gave me the feeling I’m at home” . Highly recommend you to book the hotel you won’t regret it.
Location is fantastic, check-in was quick and smooth, the host is nice and friendly. Comfy bed. Very fast WiFi.
On the flip side, there were issues with the shower: I had hot water just for 3 minutes in the morning, then it became lukewarm. The shower cabin didn't have a door, so taking a shower was not a pleasant experience.
The stay in the hotel was very pleasant. The room is spacious and comfortable, with complete facilities, making me feel the warmth of home. The staff are friendly and helpful at all times. The breakfast is rich and delicious with a variety of choices, which will energize you for the day. The overall environment is quiet, suitable for relaxation and rest. I look forward to coming again next time! ou
Check-in is at 2 PM, so don't arrive too early. You can walk to Mostar's Old Bridge from the hotel; I personally didn't find it too far. The hotel's partner restaurant was just okay; the squid fried rice I ordered was a bit on the salty side. The front desk can arrange a taxi to the airport for around 30 Euros, but note it's cash-only. The room itself was very spacious, and the bathtub was extremely comfortable. Breakfast was a standard Western buffet, which for a Chinese guest, was just 'acceptable' rather than exceptional.
The hotel was nice, the bedroom was nice and very clean.
But the amenities were quite basic for a 5 stars hotel, the swimming pool/spa area was very poorly managed with staff not paying much attention and parts closed and quite poor quality.
Overall it was a good stay but it could be easily improved.
What a wonderful accommodation in Mostar. Staff really went above and beyond to assist us. The room was large, with a huge TV that I felt bad for not making use of. Good locatiion next to the crooked bridge in Mostar with a nice view from the restaurant at night. Part of the reason we booked this hotel was the high reccommendation of the restaurant and it did not disappoint. The food was exquisite and one of the best meals on our trip. The lamb was especially delicious. Best restaurant and best hotel in Mostar. My only regret is that we didn't spend longer here.
The room is large, the hotel is in a good location, the price is moderate, the breakfast is rich, there are free gym facilities, the overall stay experience is good, and it is recommended for business travel.
The location is very convenient. There are many delicious small shops near the hotel. The hotel breakfast is really good. The local food is generally salty. It is comfortable and delicious to eat breakfast. The white rice is very good.
The location is perfect and the room is nice but needs some tlc and general maintenance. Fan, hairdryer, aircon, toilet seat, door handle, window were broken. The bed was comfy but 2 very clear singles pushed together so would fall down the gap. The restaurant below plays music until 11pm which you can hear and could smell cigarette smoke in our room (even with the windows closed). The staff were very nice and friendly.
The breakfast is awesome. I stayed two nights, but I only had one day breakfast because the next day I had to leave early, no price deduction. Location is just right in the old town. I carried a heavy luggage to walk through uneven road (the old bridge), it was nightmare. Suggestion, you can use the opposite direction. Maybe low season, many shops are closed. Thanks Hotel Emen still available for the stays😊
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MMs. TRAVELLERLoved everything about it in particular the spotless bedsheets.The hotel is clean and beautiful designed with Arabic touches. The room was huge , the floor of the room was covered completely by carpet , a small window is present and a big bed. Daily cleaning is done. There is a river in-front of the hotel which is a plus. Toilet has good size and is super clean.
Location is good , very close to the airport and you would roughly need 20 minutes to reach the center by taxi. Close by there is small mall and loads of restaurants across the corner.
Old town is far from the hotel. Depending on traffic maybe roughly 20 to 25 minutes. Taxis cost like 20 KM one way.
I saw two restaurants, one up for breakfast & the second located on the ground floor facing the river.
You have a beautiful river In front of the hotel. I use to sit and do my readings every morning. Breakfast fantastic. Gym & swimming pool & the spa are all up to date and excellent.
My best part was the room, the bed, the bedsheets and pillow. Super super clean . I stayed in 4 top luxurious hotels in Bosnia but Malak’s cleanliness is the top. Unfortunately the hotel will not provide you with iron but they do have laundry services.
Customer service is just acceptable. Above all what was important to me personally “the room that gave me the feeling I’m at home” . Highly recommend you to book the hotel you won’t regret it.
GGuest UserWhat a wonderful accommodation in Mostar. Staff really went above and beyond to assist us. The room was large, with a huge TV that I felt bad for not making use of. Good locatiion next to the crooked bridge in Mostar with a nice view from the restaurant at night. Part of the reason we booked this hotel was the high reccommendation of the restaurant and it did not disappoint. The food was exquisite and one of the best meals on our trip. The lamb was especially delicious. Best restaurant and best hotel in Mostar. My only regret is that we didn't spend longer here.
GGenAITravelerFor those with time to enjoy Sarajevo Grand Hotel offers all you need as well as a glimpse into one of the many 'Grand' hotels with fitting that encapsulate the former Yugoslavia.
Breakfast although basic was within expectations for the price point. The 'Sarajevo 1984' Olympic colors on the chairs I thought were a nice nod to the past.
The room was modest but included everything I needed as a solo traveller and was cleaned every couple of days. Lack of AC was the only thing that made the trip slightly less comfortable.
There is a bar on a maisonette floor that serves drinks all day till around 11PM. The staff were courteous and helpful.
For those who don't have a car, taxi can be ordered from the front desk or you can walk 5 minutes to the Railway Station and nearest Tram/Bus stops.
The observation tower is nearby, the Ottoman city is around 30 minutes on foot.
I would stay again. 👍
SScorpio1122No matter the room or the public bathroom, the hygiene is very clean. The location of the hotel is also very good, just in front of the Pigeon Square. There are many trams stopping in front of the door. Walk about 200 meters is the starting point of the 31E bus, you can take this bus to the East Sarajevo bus station, there is a long-distance bus to Belgrade. The guy at the front desk was a bit displeased and impatient about my poor English, but he still patiently slowed down every sentence and repeated it twice to make sure I understood? .
AAnonymous UserLocation is fantastic, check-in was quick and smooth, the host is nice and friendly. Comfy bed. Very fast WiFi.
On the flip side, there were issues with the shower: I had hot water just for 3 minutes in the morning, then it became lukewarm. The shower cabin didn't have a door, so taking a shower was not a pleasant experience.
SShae IslamThe hotel is in the perfect location, scenic and near restaurants, shops etc. It is walking distance to old town and a lot of the sights, like the cable car, the wooden fountain, historical mosques, city hall, eternal flame, museums, markets, etc. The hotel is super clean and the staff are incredibly friendly and knowledgeable. The room itself was huge, bed was very comfortable, bathroom was fantastic, you’re given toiletries and tea, coffee etc. Breakfast each morning was fresh and tasty, buffet style with a variety of juices and coffees/teas, ate so much! Used the sauna which is free and you book sessions with the reception staff. Would definitely recommend this hotel and would stay there again when I visit Sarajevo Bosnia again, loved it! Thank you :-)
GGuest UserWe were in Mostar during the off season and the hotel staff Ms Lela was kind enough to upgrade our room since the room we booked was on the top floor and was very small.
It would be quite difficult to carry a luggage up the stairs as they did not have any elevators and both my husband and I are over 60 yrs old.
The other lady on duty, Ms Elma was also very helpful in helping us to arrange for a taxi in Mostar and transport to Sarajevo.
The location was near the old town..easy access to walk to the old bridge. Near a big supermarket .
I would recommend Sinan Han . They are scheduled for some upgrading works and additional rooms so maybe there would be a elevator installed for easy access to the rooms.
GGuest UserThe apartment booked here is too cost-effective. There is a big bed and a bunk bed. We traveled with two people and could actually live in 4. And the area is much larger than the hotel. The location is near Courtyard. After we compared it, we chose a large area of apartments. Check in is when we arrive, call the housekeeper to add WeChat and guide us in. The housekeeper responded promptly and very enthusiastically. The same location is also great, you can cross the bridge to the central area by walking two intersections.
GGuest UserThe location is very convenient. There are many delicious small shops near the hotel. The hotel breakfast is really good. The local food is generally salty. It is comfortable and delicious to eat breakfast. The white rice is very good.
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