We live fairly local but decided to stay here as my daughter & her friends prom was at the wine estate local to the hotel, we wanted to make our girls prom a little more special.
Staff we’re very helpful friendly went above and beyond to make our stay perfect Cold water in fridge fans in the room and the weather has been hot. Food we ordered from the menu in our room was great & friends eat in the bar area which was also very good. I would recommend and would definitely stay here again.
Nice family room with a queen and 2 single beds suitable for family. Well located in the Gatwick airport north terminal. Plus point of Sixt car rental and Drivila at the ground level. Beds are really comfortable and toiletries are Balmain.
Quite frankly, by day 2 we had fallen in love with the place, all staff on all sections were brilliant. All facilities were clean, well maintained and up to spec. Indoor pool, outdoor pool, 2 saunas, ice plunge pool, tennis courts, orchard and children's play area. There is also archery, bike hire and even boat hire so you can have a little trip on the river. We didn't do breakfast but there is a lovely little coffee bar with pastries and for the evening meal the main restaurant operates a buffet style with about 30 options so you could try a little bit of everything. The quality of the food was also very good. Finally I'll just mention that my partner enjoyed a couple of treatments at the spa and said her experience was superb. Thanks also to trip.com for offering an excellent room rate.
We booked this hotel as we have a morning flight to catch. This hotel is connected to the North Terminal of London Gatwick airport by a corridor. The check in process was done within 2 mins, elevator is operated by room key card, which is extra security. The beds are comfy and was great to watch Eastenders to wrap up our trip in London.
The breakfast is great, I must praise the service of the gentleman ”Bill” who was proactively so helpful to all the customers. I love the British sausages there, it's a shame they dun have fried eggs. But the yoghurt, toast, croissants, conflakes are all there, not to forget a waffle machine, for people to have fun with - I mean having fun during brekkie.
Brilliant location, only 5 minutes by bus from/to Gatwick Airport with a bus stop located outside the Guest House. My flight arrived after midnight, but after calling them 24 hours in advance, letting them know they left my room keys in a safe place. Very well informed of how to get there. It's a family run business, and they do care about their customers! Opted in for a continental breakfast, and I was also offered a homemade cake for free!
The place does show its signs of age and will definitely benefit from having a renovation. But otherwise, everything else was fantastic!
Great manor-style hotel with large and comfortable rooms. The restaurant and bar taste good. The staff are friendly and enthusiastic. The parking is convenient and free. Originally, it was a noble manor, with a large private territory and beautiful surroundings.
This is not the first time we have stayed at this hotel, although it is the first time that we used Trip to make the booking. This is a very nice hotel with friendly staff and a good range of food and drink available.
The room we stayed in was clean and comfortable. It was quiet and a good night sleep was had. If I had to make a negative point it would be that we were required to pay an additional fee for parking and that hasn’t been the case before. I didn’t notice anything about parking charges when I made the booking although it may have been there. As a hotel guest that I would expect overnight parking to be complementary however this will not impact whether or not we stay at the hotel again. Thank you to the friendly staff and compliments to the Cleaning staff for presenting us with a nice room.
I recently had an exceptional stay at a hotel located in the heart of Guildford. The convenience of the location was outstanding, earning a perfect score of 10 out of 10. The staff provided exemplary service, demonstrating professionalism and attentiveness throughout my visit. Most importantly, the room was impeccably clean and well-maintained, contributing significantly to my overall experience. I highly recommend this hotel for anyone seeking a comfortable and welcoming stay in Guildford.
Great
139 reviews
9.1/10
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8,2/10
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KKerry McCThis is not the first time we have stayed at this hotel, although it is the first time that we used Trip to make the booking. This is a very nice hotel with friendly staff and a good range of food and drink available.
The room we stayed in was clean and comfortable. It was quiet and a good night sleep was had. If I had to make a negative point it would be that we were required to pay an additional fee for parking and that hasn’t been the case before. I didn’t notice anything about parking charges when I made the booking although it may have been there. As a hotel guest that I would expect overnight parking to be complementary however this will not impact whether or not we stay at the hotel again. Thank you to the friendly staff and compliments to the Cleaning staff for presenting us with a nice room.
SSkyeDinnerThe hotel was very good overall with good service, nice facilities and a nice family room which have recently been refurbished. The hotel was more than happy to heat up my food, good breakfast and having air conditioning which were really nice thing about this hotel.Unfortunately there were some problems such as the room card disabling each day due to it being sensitive to mobile phones and forgetting to give me, my wife and daughter’s 3 sets of towels.
GGuest UserQuite frankly, by day 2 we had fallen in love with the place, all staff on all sections were brilliant. All facilities were clean, well maintained and up to spec. Indoor pool, outdoor pool, 2 saunas, ice plunge pool, tennis courts, orchard and children's play area. There is also archery, bike hire and even boat hire so you can have a little trip on the river. We didn't do breakfast but there is a lovely little coffee bar with pastries and for the evening meal the main restaurant operates a buffet style with about 30 options so you could try a little bit of everything. The quality of the food was also very good. Finally I'll just mention that my partner enjoyed a couple of treatments at the spa and said her experience was superb. Thanks also to trip.com for offering an excellent room rate.
BBrad mannI stayed in room 3 on the ground floor and I thought the experience as a whole was alright, gets the job done if that’s all you need.
There were some things I thought were a bit strange however.
The shower was the main thing, it was stuck on full power which was crazy fast. It also didn’t stay in place because it was so powerful and kept turning into the wall. When I had pointed it facing out, it would point to the window (which was in the shower) and begin to fill up the window sill. Additionally, the sliding door had broken and it was replaced with a flimsy shower curtain which Barry managed to cover the gap.
The room was a little dark but other than that was fine. The bed was fine too.
Dinner is room service or you can have it in the bar area if you’d like. There isn’t a restaurant however and the bar area isn’t incredibly suitable for a meal with a family, fine on my own though. The menu consisted of pub food and each item was between £11-15 for the majority. There is a pizza and alcohol deal for £15 which is what I had, which was fine.
Breakfast was £11.75 I think and was a buffet in one of the service rooms and was pretty good.
Overall I think my experience was pretty poor but the room was very clean and the staff were very helpful and polite
GGuest UserNice cosy cottage room with underfloor heating in bathroom, a bath and separate shower cubicle with overhead shower, a wide range of complimentary soft drinks and snacks. Lots of small but fast spiders, but expected for a cottage with lots of garden space. Service was friendly and welcoming and you can request a golf cart ride to and from different locations on the Beaverbrook grounds.
4 different restaurants to choose from. Breakfast included. Relatively expensive (3 starters, 2 mains, 2 sides, 2 desserts and a bottle of water was £200) but also expected for a place like this. Service was great.
Booking a hotel room for the night includes use of the spa, no matter which online platform you book through including trip.com. Spa was a nice experience, though felt more like a health club that had spa facilities rather than a dedicated spa as I thought they would have more than 1 of each type. 1 sauna, 1 steam room, 1 jacuzzi (only 1 button worked), 1 indoor swimming pool, 1 outdoor heated swimming pool and a kids pool. Felt like they could have cleaned the leaves in the outdoor pool. Lots of choice for massages and other treatments. Gym was nice and modern. Towels, slippers and robes provided.
Overall a pleasant stay.
PPenguinLadyThe hotel is a little dated and worn, so I had some trepidation when I first arrived. However, my room was very clean and comfortable. All the usual amenities. Breakfast was available but I didn’t take it. The only thing I would say is that the rooms are very close together And the doors are quite loud. I was fortunate in that I did not have noisy neighbours but I would imagine if you had people coming and going a lot it would be very irritating.
JJulieLovely hotel. Perfect location for races but also nice if not. Beautiful scenery and very quiet.
Parking easy with lots of space.
We were able to check in early which was great before the racing started. Bar area very nice with a relaxing atmosphere. Staff very attentive.
Room was very nice in the 2nd floor facing the golf course, so fabulous View. Very clean. Beds very comfortable and the bedding top quality with the best pillows ever. Toiletries are good quality with a long lasting smell on your skin. Towels greasy , white and fluffy. We had large windows like patio doors so could open wide. Only issue was the outside bar ( was no balcony) had loads of covert and dead insects in it.
Breakfast. The dining room again had a very relaxing atmosphere was bright and very clean. The food options were plentiful and of good quality and quantity. Coffee from a machine , but used fresh ground coffee , beans when choosing you options.
The bar prices were quite good, didn’t feel I was being over charged and the bar staff were quick and efficient.
Overall a superb stay.
MMilos MarunicIf you’re looking for the ultimate getaway, Hartfield Manor is absolutely the place to be. From the moment you arrive, you’ll be struck by the incredible location; it’s perfectly situated in a spot that feels both exclusive and wonderfully scenic, making it the ideal backdrop for a relaxing break.
The staff here are the real stars of the show, though. They are so genuinely welcoming and attentive that you feel like a guest of honor rather than just another visitor. It’s rare to find a team that goes this far above and beyond to make sure every single detail of your stay is perfect.
On top of the top-tier service, the cleanliness of the entire manor is seriously impressive. Every room and common area is kept in pristine condition, and you can really tell the housekeeping team takes massive pride in keeping the place sparkling. Between the spotless interiors, the stunning grounds, and the warm atmosphere, everything about this stay is a total ten out of ten. You’ll honestly be planning your next trip before you’ve even checked out.
GGuest UserThis location was perfect for us for a nearby visit. The pub was very popular (almost full) and had a great atmosphere. The car park was very busy with patrons cars. Fortunately we could find a spot but it would be useful if, somehow, Hotel stayers were reserved a space. This could be requested by the hotel upon booking confirmation. Sadly, we did not have time to enjoy the food or drink in the bar before meeting friends. When shown to our room and while carrying over night bags up the stairs, it would have been extra helpful if our door had been opened for us by the staff member to walk straight in before setting those bags down. Small detail to go from 9.5 to a 10/10! After check in we left our room quite soon after to meet friends and only returned after midnight to sleep before next day check out. As a result, we could not really enjoy any service or facilities but the room was fine with an ensuite bathroom. Adequate for our needs. We have stayed before and would stay again should we need to be in the area. Thank you Star Inn
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