Hotels With Wifi in Amman Governorate, Jordan

"A warm welcome to this modern hotel. Location a bit far from attractions but many taxis outside. Our room was comfortable size with a big sliding door city view. Shower/toilet adequate and clean. The breakfast buffet was good with a big selection of foods and friendly service. We didn't use the Spa facilities. The gym is small but not well ventilated. Overall, a very enjoyable 3 night stay."

"Everything about the stay was brilliant, the team were attentive and supportive with helping with everything from brilliant recommendations to arranging transfers! They have the most adorable kittens on site who are very friendly! Location is great for everything no more than 10 mins away from old town, lots of restaurants and cool bars nearby with coffee shops and little store on most corners, the whole area is very friendly"

"We were weary and tired after a disrupted sleep in Tel Aviv only to arrive in Jordan and discover that for the third time, our flights out of Amman airport had been rescheduled. The staff were so sympathetic and helpful calling repeatedly to get us some answers while dealing with the many guests who had come for what appeared to be a delicious buffet dinner. We chose to dine in our room and our meals were fit for a queen. We booked this hotel because their advertising described breakfast as their GREAT breakfast and both meals certainly were. The service throughout our stay was excellent and we only moved so that we could be at a place that was closer to the airport. The only downfall was that the room had a strange odour. We realised later that a previous guest had left something questionable behind.. and pushed under the bed! That was not the staff’s fault"

"Good location, smack in the middle of the city (difficult to drive, easy to cab). Staff are friendly but they might be too busy. Asked for some toiletries and ice, it was slow to reach us. fridge not wining in the hotel"

"A pleasant stay, felt just like home. I'd like to thank the receptionist, Adeeb, for his excellent attitude and service. (No offense to the other staff whose names I don't recall.) A great feature is that the hotel is located inside the Galleria Mall, which has most major brands, plus arcades and activities for kids under 4. I highly recommend it! 🌹"

"Absolutely wonderful! Clean and tidy, with an excellent location. The staff are incredibly helpful. Definitely worth staying again."

"Hotel overall facilities are dated but functional. Room noise insulation is poor. My room is located next to the lift, I can hear every guest exiting/entering the lift, not to mention traffic outside the hotel. Breakfast is decent. Overall great location, close proximity to Amman citadel. One major incident I experienced: My reservation is on 29/12-30/12. I arrived at the hotel around 9pm, after a five-hour drive in adverse weather, only to be told by Laith the front desk manager there was no record of my reservation and requested me to contact Trip.com to resolve. He showed me a different booking with my name made by Trip supplier Travco on 29/11-30/11. This is an obvious typo by Travco. The email communication is between Travco and Hotel Toledo. Shouldn’t the front desk contact Travco directly to resolve the issue instead of asking the customer to contact Trip? I understand the work flow is customer ＞ Trip ＞ Travco ＞ Hotel Toledo. Asking the customer to contact Trip is going in circles and not the most efficient since mistake is by supplier Travco. Initially, Laith refused to accept it’s a typo and insisted the person with the same name as me has checked in on 29/11-30/11. Despite the circumstances and the obvious inconvenience, Laith chose to rigidly hide behind hotel policy, I was not allowed to check in unless I pay a deposit of 60 JD. I refused as I had already fully paid for the room. I was kept waiting at the reception for 1.5 hours while Laith reviewed the issue, which was eventually confirmed to be a typo made by the third-party agent Travco. Also Laith confirmed that 29/11-30/11 was a no show. An hour ago he mentioned the person has checked in on the above date was a lie. The mounting frustration was too much for me to bear. Yes, I raised my voice and created a scene. I mentioned from the start and repeated 5 times it’s a typo by Travco. Laith took 1.5 hour to accept. The final straw is audible verbal profanity from Laith himself (To Laith: I did not audibly mention profanity, it was up to what you interpret from my mouth). Laith threaten to call the police, citing I was creating a scene in the hotel. This behavior was unprofessional, unnecessarily confrontational, and unacceptable in a hospitality setting. It demonstrated a total lack of customer care. This is not a government office, Laith could have taken a softer approach to allow the guest to check in, while he proactively resolve with Travco, not asking guest to call Travco! Not debating about typo with guest! My reservation was fully paid and non-refundable, yet I was left standing at the reception for 1.5 hours due to errors made by Travco and decisions taken by Laith. The situation was mishandled from start to finish, and my frustration was a result of being forced to endure an unnecessary and avoidable ordeal. This was hospitality at its worst."

"Wonderful place, location and service. Has car parking and near by super market, restaurants etc"

"When arrived, reception told us that there is no reservation for us. We book the evening of the day before. They implied that “it is not our problem, go solve it with the website you used for booking” it was very unprofessional. Immediately I had contact with customer service of trip.com and they contacted them and solved the issue. Other than this issue, everything was nice and the room was in an acceptable condition."

"The staff's service, cleanliness, and location at the reception were exceptionally polite and courteous. We wish them continued success and look forward to future visits to this beautiful place."