Hotels With Wifi in Niigata Prefecture, Japan

The foreign language level of the front desk is average, and they can't communicate well in foreign languages. When checking in, I had to wait for a long time because other guests were invoicing. There was a smell of cigarettes in the non-smoking room. I had to open the window for ventilation by myself, and it was still very cold. The lid of the kettle was broken, but it could still be used normally. The front desk bowed and apologized many times, but that was all they could do. Not far from the train station, relatively quiet.

Thank you for providing the comfortable hot springs and clean accommodations, allowing us to relax and unwind during our trip. However, our service during this stay fell short of expectations, and we would like to offer some sincere feedback as a reference for your pursuit of excellence. First, it must be acknowledged that the hotel's facilities are indeed commendable. The excellent quality of the hot springs, and the consistently clean and tidy public areas and guest rooms, demonstrate a five-star hotel's commitment to basic quality, which is impressive. However, the core of a true five-star experience lies in the service provided by the ”people,” and this is precisely what we found most regrettable. From the moment we arrived at the hotel, we experienced an unexpected ”self-service” atmosphere. We were carrying a lot of ski equipment, making movement quite difficult, yet no porter offered to help us unload our luggage or provide guidance. We had to carry our heavy ski equipment and luggage piece by piece from the vehicle to the luggage cart ourselves; the chaotic process contrasted sharply with the attentive and welcoming service we had expected. After check-in, several attempts to contact the front desk for inquiries were unsuccessful as the phone remained unanswered for extended periods. This communication breakdown inevitably caused anxiety and helplessness at crucial moments. Furthermore, occasional obstacles were encountered in communicating with staff in English, leading to unnecessary misunderstandings. The most obvious example was a notification letter we received regarding upcoming maintenance work in our room; the English version contained significant translation errors regarding the dates of the work, causing initial confusion. These details reflect room for improvement in the hotel's international service standards. Additionally, adding hot and cold water dispensers to the common area, particularly in the coffee corner, would be beneficial.

Wonderful experience from start to finish. The hotel provides a shuttle bus from Echigo Yuzawa station therefore it is very convenient via Shinkansen from Tokyo. I do like the room design, it felt showa-era Japanese with a mix of western scifi at the same time, kinda like the film space odyssey. The receptionist was very kind and gave us discounts for ski lifts. Ski lockers were included so we could keep all our gear downstairs. There are many restaurants to choose from, best meal was the steak paella with the option to add extra meat at Edelweiss. Breakfast view from Kiyotsu restaurant was majestic, got to see the early birds ski while enjoying our meal. We were at the slopes pretty much from the morning until after the sun sets because there was night ski! After a whole day of skiing, resting at the outdoor onsen overlooking the snow garden was surreal, all the pains and aches just disappeared. To end the night, we watched the fireworks display from our room. We went to Naeba to ski but received far more than I expected. Thanks to all thestaff for the wonderful experience. We will be back soon and already planning a return.

Location - Very good. Opposite Niigata Station, exit from Bandai Square. There is a Lawson opposite (Station side), and a 7 eleven next to the hotel. Located right along an entire street of food. Don Quijote is a 7 min walk away. Room - Huge, clean, comfortable. Beds and pillows were very comfortable. Lighting was a bit rigid and oddly placed, but not a big deal. Housekeeping does a great job. Front Desk Service - Queues on weekends are very long. Check in took 15 to 20 mins on a Saturday. Staff did their best to speed up the process by getting guests to fill up the information cards while waiting. Staff don't interact or smile much. They can't speak English so you need Google Translate. They had 1 foreign staff on duty (who I assume can speak English on, as her colleague after struggling for so long to understand, turned to ask her before she helped). If not, she just stood there quietly, without offering any help of assistance, even though she immediately knew what we were asking for. Amenities - They don't provide the standard cotton wool and buds, have to purchase at extra cost. There is green tea and coffee sachets provided for you to take in the lobby, as well as ear plugs. Wi-Fi connection - Strong connection, but a little spotty as connection will drop randomly. Onsen/Lounge - Very small, very crowded. While I was there, only 3 or 4 hair dryers, and all were being used by guests who were hogging it for over an hour as they were applying face masks, etc, so most people left with their hair wet. Weekends are definitely a lot more crowded, so avoid weekends if you can. There's also a lounge area with 3 massage chairs, books, vending machine and big sitting area on the same floor. Overall - Great and enjoyable stay. Will stay again if we are in Niigata.

No porters, and there's a charge for luggage storage. Plus, you have to navigate an uphill section, which was a real struggle for us girls with a lot of luggage. The front desk has staff who speak Chinese and can help with restaurant reservations.

The location of the hotel is a bit far from the station, but there are buses that can go near the door. The buses are very convenient. There is a shopping street in front of the hotel, which is very convenient for eating and shopping.

The room is a little smaller, not enough to affect the quality, the reception staff is very kind, there is 7-11 downstairs, if you don't want to eat convenience stores early, you can choose the breakfast of the restaurant. I personally feel that it is delicious and very Japanese; Because I was going to Miyu Village the next day, I stayed here for a day. There is no bus at this station. I don’t want to walk. I can only take TAXI. It takes about 15 minutes to walk to other places. There is a sushi restaurant next to GU. It’s not bad. I spent NT400 eating more than in Taiwan. I can only say that it’s great.

We had an amazing time at NASPA New Otani — this hotel is a fantastic choice if you’re visiting Yuzawa, especially for a winter getaway! The staff were incredibly warm, welcoming, and attentive throughout our stay, making us feel right at home from check-in to check-out. Our room was spacious, clean, and comfortable — perfect for relaxing after a day of skiing. The location is ideal for winter sports lovers with ski-in/ski-out access to the slopes and easy shuttle service to Echigo-Yuzawa Station, which made getting around a breeze even in snowy weather. The onsen and bathing facilities were relaxing and just what we needed after spending time outdoors. The buffet breakfast and dinner had plenty of variety and were really enjoyable, with something for everyone. While the hotel is set a little away from town, the free shuttle made it convenient to explore the area if we wanted. Overall, it felt like a perfect blend of comfort, convenience, and superb service — highly recommended!

I flew from Shanghai to Japan to see the cherry blossoms on the weekend. After arriving in Tokyo, I took the Shinkansen to Joetsu-Myoko in Niigata Prefecture. This hotel is near Takata Station, and it is still a little far from the Shinkansen Joetsu-Myoko Station. It takes about 10-15 minutes by taxi, or you can take a regular train. However, if you go to Takata Castle to see the flowers, I recommend staying at this hotel. It is a 20-minute walk from Takata Castle, and the cherry blossoms along the way are also beautiful. The hotel has good facilities, the service is good in Japanese standards, and they can help call a taxi. The breakfast is also rich, and you can eat well. Recommended!

Great location, within 5mins walking distance from Niigata station. There are nearby convenience stores. The place also seemed to be recently renovated and is well maintained. Staff service was good. affordable breakfast buffet option is also available. The food was very good, the locally sourced rice is excellent.