I did not find room 404 clean at all. So I contacted the operator and he directly gave me another room at the 5th floor which was so much better.
Thus I can say the service/employees are good
Some rooms are not clean while others are so much better.
For the price we paid it was great :) receptionist was great and upgraded us!
The only thing I’d say is cleaners do not clean the carpet so lord knows when it’s been last hoovered.
Defo recommend
Thanks to the service team very much .it is very helpful bereit.net.respect .was very beautiful and very quiet.was also central man comes very easy where man wants.
The hotel I stayed in several years ago, because the economic situation is depressed, the service is slightly worse than before... But the room is still very clean, and the location of the hotel is OK. Breakfast is not good.
The Lancaster Hotel has always been great, with good customer service, location, hygiene, etc. It has always been my first choice for business trips to Beirut. However, I am very grateful for the thoughtfulness of the customer service staff and the timely response of the front desk during this stay, including the room change. Only the bathroom facilities after the room change were a little unsatisfactory, and the other feelings were almost perfect.
Didn't expect much from the hotel. Very modest, no bathroom amenities (shampoo, etc.), only shower gel in a dispenser. I had to ask for an iron, as it seems to be the only one for the whole hotel. Very high humidity, the bed always felt damp. I asked for a non-smoking room, yes, it was written on the floor that the floor was non-smoking. But when I just went into the room, the feeling was that a company of 10 people had just smoked there. There was also an ashtray - accordingly, it is assumed that you can smoke ..
Bed linen was changed the day before departure.
Once I bought breakfast, also very modestly, there is no choice ...
The hotel itself is right in Hamra, close to many shops, restaurants, close (walking 15 minutes) to Zaituna Bay.
The staff is very friendly, they always tried to fulfill the wishes quickly.
In general, if you are only going to sleep, then it’s fine.
Recommended. Rooms are a little bit twisted but quite decent. Beach area. There are several pools, you can swim in the sea, there are equipped descents, good sea near the hotel. Of all hotels with islands this hotel has the best price. We had fruit, water, tea, coffee, sweets in our room. We didn't take breakfast.
A big thank you for Nadia from in reception who tried to get us a free upgrade, even tho she couldn’t since there were no possibility due to limited availability but she still switched the room type to one of our liking. Our stay was very nice and we will definitely return.
Very Good
60 reviews
8.9/10
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8.6/10
Very Good
We stayed there for one night. It's a apartment/hotel. The room was a decent size without the kitchenette area. Super clean, friendly and helpful staff as a usual Lebanese hospitality. It's located right in front of Falamanki and Bay Rock restaurant. The location is perfect and close to a lot of place, it takes 12 minutes walk to Hamra Street.
My only dissapointment was that I didn't book longer. Originally I booked two other hotels for 4 nights before moving here for my final night in Beirut. All were almost equally priced, however, the difference in standards was vast. Napoleon hotel was by far the best. The reception staff were the most professional, well-mannered, efficient and best dressed. The room was the largest by far, including the bed, and had more amenities and newer appliances. The bathroom seemed almost new and was very large, and a bonus addition was the 8th floor balcony. I have no complaints, the only less notbale features were the broken hairdryer, the water taking around 5 minutes to heat and the wifi was a little slow, however, even with these small issues, it was by far the best hotel for the price paid that I stayed at in Lebanon, and I can thoroughly recommend it to all.
Xxiongj05Very good, costly performance. Very close to Pigeon Rock attractions, easy to go out! Breakfast service is offered and the waiters are very considerate. They will accompany you throughout your stay! I would stay here again next time!
A good hotel to have a break from sightseeing and night life. A lot of places around to have a breakfast or snack. Close to Hamra street The staff is helpful in almost all aspects Had a bad luck while going to empty bar on rooftop which actually should be a good place to hang out in the hotel
I've visited Gefinor Rotana in Beirut every time I land in Beirut. It always kept its class. The rooms are always top notch and best view. The reception is also as always excellent, highly trained in hospitality, super helpful and like most Lebanese multilingual. The food and shisha are excellent. Everything at this hotel feels more than a 5 stars hotel. Even the taxi from the hotel to the airport was punctual on the dot (I think the taxi company is called Saad), the reception booked for me a day earlier. It's my go to hotel in Lebanon for the past few years and well always retun back to it.
Everything was good overall. The hotel is a bit outdated, but clean and well maintained. We were welcomed with a small complimentary treat in the room, and the staff were polite and helpful. Breakfast was good. We stayed for one night before leaving Lebanon, and it was a comfortable choice for a short stay)
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