This is the second time I've stayed at this hotel. It's well located, the staff are very friendly and provide excellent service, and the food is delicious. The hotel is very clean.
Hotel near Centro Historico,Mexico City12.5% of visitors choose this area
GGuest User2025.05.16
A terribly bittersweet experience.
I don't know if all rooms have the same problem, but at least in room 101, where my wife and I stayed, they have a very serious problem: the shower is quite high above the floor where the sink is. Furthermore, the floor where the sink is located isn't slippery like the shower floor, so when I got out of the shower, I took a very hard fall on the floor, which, when it got even slightly wet, became completely slippery.
Fortunately, it didn't go beyond an arm injury that has disabled me for a couple of days now, for which no one is paying me, and for which I'm quite upset. I was close to hitting my head on the edge of the shower head, and that could have been too serious.
I consider it negligence on their part to maintain this facility in this state. I'm young, yet I was close to having a major accident simply because the hotel doesn't have at least a mat or something similar to prevent the floor from slipping. I can't imagine what could happen to someone older than me after a fall like mine.
I feel sorry for the hotel employees who were there when I mentioned the situation. They're very kind, but it seems they're completely tied down when it comes to making decisions and proposing solutions.
I had to ask them for assistance to help me get my bags downstairs because I couldn't even move my arm, thinking it could even be a fracture.
I hope the hotel management contacts me, because I'm extremely upset about this situation and I demand that they take action on the matter.
Hotel near Roma,Mexico City20% of visitors choose this area
GGuest User2025.10.06
Huge & very comfortable bed! Excellent location for exploring the pretty areas of Roma Norte & Condessa which have incredible food spots! Also walkable to the metro!
Reception staff were very helpful & the shower was good - consistent hot water and good pressure!
Hotel near Centro Historico,Mexico City12.5% of visitors choose this area
GGuest User2026.02.25
Great hotel to stay at in Mexico City because it's centrally located, and a tour operator picked me up for an excursion to Teotihuacan, which was fantastic. The staff was also cordial in general, and I felt safe with the private guard in the front lobby. As for the room, it was just as advertised in the adverisement description and pictures. Warm water worked, and so did the A/C. Wifi worked well, but because I have used Ibis Hotel in other countries, I already had a general account, so accessing wifi was a little tricky in the beginning, but after resetting my password, I was able to access wifi. With regards to the restaurant, some of the dishes were delicious for dinner, such as the Enchilada Suices. The breakfast buffet was well worth it and had a variety to select from. Overall, this hotel is a good value for your money.
Hotel near Centro Historico,Mexico City12.5% of visitors choose this area
EElsy Valadez2026.01.05
Simply THE BEST HOSTEL you can find in Mexico City!!
EXCELLENT facilities (common areas, coworking dorms, terrace, kitchen, bathrooms, showers, etc.). Excellent cleanliness in all areas, although the shower area could be improved as water sometimes splashes out while showering, leaving the floor not completely dry for changing. But the most outstanding feature is the staff: the receptionists, Anahi and Daniela, are not only professional and friendly upon arrival, but also always willing to help to ensure your stay and experience is a 10 out of 10. They are empathetic and incredibly attentive, providing the best service!
As well as Karime, the bartender on the terrace, who not only has an excellent attitude and provides top-notch service, but also makes your time there enjoyable and fun 😃.
Of all the hostels in downtown Mexico City, this one is definitely a 9 out of 10...!!
Hotel near Condesa,Mexico City12.5% of visitors choose this area
GGuest User2026.05.04
I really liked the location of this hostel, incredibly safe and beautiful area with lots of restaurants nearby. The floors creak alot and you hear almost every move everyone makes in the whole building.
They do not leave drinking water to the rooms.
There is no kettle or coffee machine in the rooms.
Their breakfast is very limited.
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Good location, nearby handshake.
The environment is very good and the health is not bad.
Very Good
63 reviews
8.7/10
Price from
€26
per night
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8,9/10
Very Good
AAnonymous UserOne problem with all holidayinn brands is that the management of the hotel has a lot of room for improvement. When the room is cleaned every day, someone will come and knock on the door many times and ask if there is a room cleaning, which is very poor management.
The location of this hotel is in a more prosperous place in the city center, the transportation is very convenient, and it is convenient to take a taxi for daily travel. It is convenient to eat around and walk safer.
AAhmed AwwadI recently stayed at the Sheraton Maria Isabel in Mexico City, and overall, it was a good experience. The best thing about this hotel is definitely the location—it’s right on Reforma Avenue, next to the U.S. Embassy, so it felt very safe even though there were some peaceful demonstrations happening nearby related to rent increases and the current situation in Mexico.
The room was spacious and comfortable, but it did feel a bit old and outdated. The bathroom floor had some cracks, which wasn’t a big issue but worth mentioning. It could definitely use some renovation in the future.
On the bright side, the breakfast was really nice. Good variety, fresh options, and great service.
If you care about being in a central, secure area with decent amenities, this hotel is a solid choice—just don’t expect a modern, freshly renovated space.
XXMGSKKThe hotel is located in the downtown area. It is very convenient to go shopping and eat nearby. There are many choices. There are many bars near the hotel. It is very convenient to stay in this location if you are traveling in Mexico City. The hotel is good overall. The facilities are not very new, but it meets the needs overall.
GGuest UserI booked this hotel for a 23-hour layover in Mexico City on an Aeromexico flight to Guatemala. It was great because it was near a metro station, which was easily accessible from the airport. The hotel is at least 3-star rated. The room was spacious, the closet was spacious, and the bathroom was clean. The staff were all friendly. My room was a bit noisy, which was a bit uncomfortable in the middle of the night, but not to the point of being terribly annoying. The only real disappointment was the lack of a coffee pot. I desperately wanted coffee, so I went to the first-floor restaurant to get some warm water. The bed was also good quality. Overall, I'm satisfied. I recommend this hotel to anyone looking for a quieter, more urban location away from the touristy city center.
GGuest UserI recently stayed at this hotel and was thoroughly impressed with the experience. We arrived quite late, around midnight, but the staff were accommodating and made the late check-in smooth and hassle-free. Security was present at all hours, which made us feel safe throughout our stay.
The apartment itself was modern and very well-equipped with all the utensils and facilities we needed, making it easy to prepare meals and feel at home. Everything was spotless and smelled wonderfully fresh the moment we walked in.
Overall, I’d highly recommend this place for anyone looking for a clean, secure, and comfortable stay with great amenities and friendly service.
SSusanna GuoThe room was quite large, and the hotel facilities, while not new, were clean. It was very convenient for an overnight stay with children. We arrived at 3:00 AM and called the hotel. The hotel driver promptly picked us up at Exit 4. The shuttle bus had the hotel's name on it, making it easy to spot. However, the hotel wasn't as close to the airport as expected. The shuttle back to the airport departed at the hour. Overall, I was quite satisfied.
AAnonymous UserAcceptable room price. Staff is friendly and helpful.
Suggest to add electric water kettle for each room.
Better maintain stable room price on weekdays and weekends.
HHaidezhexueThe hotel is in a very good location, and the Independence Column is just a few steps away. However, the hotel is very old, and the rooms are very old, almost like those in the 1990s. The breakfast is in cooperation with the restaurant downstairs, which is a very distinctive Mexican restaurant. However, there is a main road downstairs, and the noise is a bit loud. The air conditioning is centrally controlled and cannot be controlled in the room. However, the room is large, with a separate kitchen, microwave and refrigerator, but it cannot be turned on. The price-performance ratio is OK. It is not recommended for travel and vacation
GGuest UserGreat hotel to stay at if you arrive late in Mexico City. Service was welcoming and friendly. Very nice room with great insulation, so I didn't really hear all the construction going on at the airport. Very pricey, but worth it if your other hotel in the city doesn't have a shuttle service to pick you up late at night at the airport.
AAnonymous UserI finished paying in advance with the app, but I said I couldn't confirm it, so I asked him to pay again, so he even confirmed the reservation number stored on his mobile phone and the contents of the payment, but he said he didn't know. After a long time, I didn't apologize for confirming that it was a trip.com app, but the room was also broken. It was replaced again soon.
The room was clean and the facilities were good, but the condition was not good, so I put the temperature of the air conditioner up and fell asleep, but someone forced into the room in the middle of the night. The intruders were staff and they said they came to check because the room temperature was strange.
But I know that the customer is in the room, but I was very embarrassed and scared because I broke in without any call or knock. The staff were friendly but there was no consideration for the guests at all. Hotel that I don't want to go again twice.
It was less service than a 30,000 won room in Southeast Asia.
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