Great location which just in fromt of East Coast Mall. The room is nice, comfortable and spacious to stay.
I stayed here during Ramadhan, so it’s easy to get food for Iftar at the shopping mall. The hotel also provide Sahur with variety of foods. However, the room can be improved especially in the toilet which got some black stains. Overall, I enjoyed my stay here and will repeat again.
Hotel near Teluk Cempedak,Kuala Kuantan100% of visitors choose this area
SSafri Ghazali2026.01.21
Overall, we enjoyed our stay at Hyatt Regency Kuantan, especially the ambience and hospitality. However, there are a few areas that require attention.
Cons / Areas for Improvement:
1. Water pressure was quite slow, especially for the shower. When turned to hot water, the pressure increased, but once switched to cold, it became extremely weak.
2. There was water maintenance work happening during our stay. Although the hotel assured that everything was under control, it did affect our comfort while on holiday.
3. We noticed a small clump of dust on the floor. While it was minor, as we were staying with a 2-year-old toddler, it raised concerns as children tend to put things into their mouth. Housekeeping may need to be more thorough.
4. There should be better control of wild monkeys, especially around the parking area. I was chased and nearly bitten, which was quite frightening and unsafe for guests.
Pros / What We Appreciate:
1. Excellent service recovery — I forgot to disable the “Do Not Disturb” sign but informed the front desk to clean the room. The housekeeping staff called first to ask for permission before entering, which shows professionalism and true 5-star service standards.
2. The hotel’s surroundings are beautiful, clean, and very calming — truly breathtaking.
3. The beach is very clean and conveniently located right next to the hotel.
4. Large swimming pools (two pools available), so it never felt crowded.
5. Staff were extremely friendly, polite, and always willing to help.
Conclusion:
Hyatt Regency Kuantan has great potential with its beautiful location, facilities, and outstanding staff. With improvements in water system management, housekeeping checks, and wildlife control, the overall guest experience would be even better.
Above expectation. Strategic location as need to town and also restaurant like Ana Ikan Bakar Petai, Maksu Paksu etc. Plus it is near to KPJ Kuantan. Reception is open style but it is nice due to ocean breeze. Room was huge, clean, simple but nice. Plus the seaview was worth it.
Really enjoyed the overall look of the hotel. It’s newly renovated, clean, and has a very nice rattan + Muji-inspired aesthetic. The whole place feels calm and modern, which I really liked.
However, because it’s still quite new, there was a slightly odd smell in the room. Probably from the new furniture or materials. Not too strong, but noticeable.
I also requested a simple room decoration for a birthday surprise for my husband, but since we arrived late, nothing was prepared. While the staff offered for us to order a cake from the cafe the next day, it didn’t feel the same anymore as the surprise moment was already gone.
Breakfast was good with a wide variety of food, and the location is convenient with plenty of food places nearby.
Not very recommended for those who wants to work from hotel as the lobby is hot with no aircond. Had to work in the room but it might be nice if the lobby is more comfortable to lepak and work.
Overall, it’s a pretty hotel with great potential, but there’s definitely room to improve, especially in terms of customer service and attention to special requests.
The staff was incredibly helpful, welcoming, and attentive to our request, truly elevating the hospitality experience. We were thrilled to be upgraded to a newly refurbished 2-bedroom suite, having the extra space made our stay so much more comfortable. Huge thanks to the front desk for the unexpected surprise—their hospitality is truly top-tier.
Just one small improvement - the spotlights at the street make the rooms too bright for sleep. I would suggest the hotel management to consider to install thicker black out curtains.
We stayed at Chateau Spa, Bukit Tinggi for 4 days and 3 nights to celebrate our wedding anniversary, and it was a truly pleasant and relaxing experience. The resort was peaceful and beautifully maintained, making it a perfect place to unwind and celebrate a special occasion.
The room was clean, and the toilet was well kept, which made the stay very comfortable. The staff service was truly tip-top—everyone was attentive, caring, and clearly prioritised our wellbeing and comfort throughout our stay. Their professionalism and warmth really stood out.
As for the food, breakfast and the buffet were fine, but the à la carte meals for lunch and dinner were definitely worth the money. The portion sizes matched the price well, and there was a good variety of Western and Malay cuisine. We tried the Western dishes, including salmon and steak, and they were delicious.
The spa prices were affordable, though booking in advance is recommended. We visited during the last few days of December, and the weather was cold and lovely, adding to the overall relaxing experience. We left feeling happy, refreshed, and well taken care of. Would definitely recommend this place for a peaceful getaway or a special celebration.
The room is as what was advertised - body and hair shampoo provided. Room is clean. Towels are clean but you can see they are abit worn out. I am not complaining given the price we pay. There are 2 hotel reserved parking lots and we have been lucky to be able to utilise them while we were there for 3 days 2 nites stay. Staff are helpful. We stayed on level 2 - the highest level. However, on Sat night, very late at night, maybe in the wee hours, we could hear furnitures being moved and dragged above us. The hotel may want to avoid such furniture move during these hours so as not to disturb the sleeping time of their guests
Enjoyed my stay at AC Hotel Kuantan. The room was clean, comfortable, and well-maintained. Staff were polite and helpful, and the overall experience was smooth and pleasant. A good choice for a short getaway in Kuantan.
The hotel is centrally located and a walking distance to the State Mosque. We have stayed here several times before and satisfied with the room and services. The room was clean and quite spacious with a nice view of the town.
We recently stayed at the Genting SkyWorlds Hotel (formerly known as the Theme Park Hotel). While the name has changed, the charm of the location remains. We thoroughly enjoyed our stay, specifically for the stunning mountain views from our balcony.
However, there were a few issues with the room maintenance. Upon check-in, we found stagnant water and debris in the bathroom sink, which wasn't the best first impression. Additionally, we noticed a persistent smell of cooking/food in our room, suggesting we were located perhaps too close to the hotel kitchen or a nearby restaurant ventilation system.
Interestingly, we found ourselves spending more time relaxing in the room than exploring. Genting has become very commercialized, feeling more like a giant shopping mall and entertainment complex than a nature retreat. Aside from the view from our balcony, the 'green' side of the highlands is fading. Despite the cleaning issues, we still had a pleasant, relaxing time and would return for the atmosphere.
Very Good
3510 reviews
8.4/10
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8.3/10
Very Good
SSumijellyGeo 38 Residence Genting is surrounded with lush greenery and conveniently, a perfect gateway from city and yet close to Genting Highlands. You can enjoy the cool fresh air, either wake up with stunning mountain view.
5 mins Walking distance to Restaurant / Starbucks Coffee Shop /99 Convenient store. 10 mins driving distance to Genting Premier Outlet 18 mins driving distance to Genting Highlands It's suitable for family gathering, business travelers and holiday seekers.
MManmanlyThe hotel felt like a quiet, secluded haven. We booked a beach villa, and they even accommodated our request for a room with a great view. There were many sharks by the jetty, and we could snorkel right outside our room to see plenty of fish and small sharks. The hotel food was good, though a bit pricey. The room design was truly impressive, with front and back doors offering different views, and we even saw many playful monkeys. The cleanliness was absolutely spotless! It also came with a separate vanity table, which turned out to be perfect for our child's homework.
The only letdown was the spa. For a hotel that markets itself as a spa destination, the spa rooms were chilly and damp. The therapist was simply awful; she even stopped massaging me when I fell asleep??? I definitely do not recommend getting a spa treatment at this hotel.
MMystery solvedThe stay was good, clean, and easy access to the mall, casino and sky avenue. However be prepared for a 100m run from the entrance to your hotel room, it is actually wide enough and quite a nice walk 🤭 staff were well trained and attentive to any needs or questions you may have, not sure what amenities the hotel has as there wasn’t any that had directional cues for guests, so I’m guessing there aren’t any? I may be wrong
VVacay_LoverThis is the 2nd time we stayed here and we never regret chosing Swiss Garden as our preferred hote. Our unit is facing the mountain view and we love the it. There are 1 room with queen bed and 1 room with single bed. Each room has aircond. No aircond at the living room but it’s already cool outside. It also has 2 bathrooms inside. There are 2 pools for kids and 1 adult pool. Our kids enjoyed very much there. With all the facilities provided and friendly staff to assist us, for sure we will stay there again in our next trip.
AAriel NajmiReview: Copthorne Cameron Highlands
Stayed here after booking through Trip.com and managed to get a really good price, definitely worth it for the value.
The highlight of my stay was the beautiful view from the balcony. The scenery was very calming, especially with the cool Cameron Highlands weather – memang best untuk relax. The room was comfortable and spacious, plus having a bathtub made the stay even more enjoyable.
Check-in and check-out process was smooth and hassle-free. Staff were friendly and easy to deal with, which made everything more convenient.
Parking was also easy to find, which is a big plus. The location is very strategic as it is close to Kea Farm and other attractions, so senang nak jalan-jalan without needing to travel far.
Overall, the hotel offers a peaceful environment with nice views, good facilities, and a convenient location. Definitely a good choice for a short getaway in Cameron Highlands.
Rating: 8.5/10
SSEE YOONG LOONI stayed at First World Hotel recently and it’s truly the definition of a ”hub.” You cannot beat the location—it’s directly connected to SkyAvenue mall, the Skytropolis indoor theme park, and the casino. Everything is just a 5-minute walk away.
The Room: We stayed in aDeluxe Room. It was compact and functional, but very basic. No fridge or AC (though you don't need it with the Genting breeze). Note that the walls are thin, so if you have noisy neighbors, you’ll hear them.
The Experience: The check-in process is almost entirely automated via kiosks. It’s efficient if you have your QR code ready, but the lobby can feel like a chaotic airport terminal during peak hours.
Pros: Affordable, perfect location, plenty of food options nearby.
Cons: Very small rooms, long wait times for elevators, no in-room WiFi (unless you pay or stay in specific towers).
Verdict: Great for a budget-friendly weekend if you only plan to sleep in the room.
AAngel5906Overall, the stay was comfortable with a nice environment and pleasant view. The unit is modern, clean, and well-designed, making it a relaxing place to stay. The living area and bedroom were cozy, and everything felt quite new.
The unit comes with 2 bathrooms (with shower) and 1 additional toilet, which is very convenient for groups.
Basic amenities like shampoo and bathroom sets were provided.
One downside was the jacuzzi, which takes quite a long time to heat up. We had to wait until the next morning for the water to become properly hot, so it’s not suitable if you plan to use it immediately.
There are a few F&B outlets downstairs, making it easy to get food nearby.
The parking fee was confusing — we were charged RM20 even though the signboard showed RM10. We parked around 2:30 PM and checked out at 10 AM the next day, so clearer pricing would help.
Another issue was transport. It was not convenient — we tried booking Grab for about 10 minutes, but no drivers accepted our ride from Antara to First World.
Overall: Comfortable stay with good environment and facilities, but improvements needed for jacuzzi heating, parking clarity, and transport accessibility.
GGuest UserWe recently stayed at the Genting SkyWorlds Hotel (formerly known as the Theme Park Hotel). While the name has changed, the charm of the location remains. We thoroughly enjoyed our stay, specifically for the stunning mountain views from our balcony.
However, there were a few issues with the room maintenance. Upon check-in, we found stagnant water and debris in the bathroom sink, which wasn't the best first impression. Additionally, we noticed a persistent smell of cooking/food in our room, suggesting we were located perhaps too close to the hotel kitchen or a nearby restaurant ventilation system.
Interestingly, we found ourselves spending more time relaxing in the room than exploring. Genting has become very commercialized, feeling more like a giant shopping mall and entertainment complex than a nature retreat. Aside from the view from our balcony, the 'green' side of the highlands is fading. Despite the cleaning issues, we still had a pleasant, relaxing time and would return for the atmosphere.
HHAFIZAH BAHRINThe hotel was dirty. When I checked in around 3 p.m., there was hair in the room and the bathroom had an unpleasant smell. The staff were quite unfriendly and did not explain things properly. Lastly, the hotel felt creepy and uncomfortable. 🥲
DDorisExcellent service , sales manager Sarah , offered faboulous service , Christmas brunch in picnic ground near by Boh tea plantation . Beautiful view good tourist guide Madi- a naturalist , give us lots of knowledge in this highland . F n B manager Ravi arranged good local food . This is one of our best stay, enjoy excellent hospitality from the hotel
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