Hotels With Wi-Fi in Pahang, Malaysia

It’s not bad but it’s just not for me, not suitable for families with elderly, the bed is not convenient and had to walk over the bridge to another building which will be quite tiring for elderly, the amenities is also very limited. I got the room with a balcony which had a nice view which is a bonus. To be fair, it’s still a good hotel but I will not stay there if I travel to Genting again. I booked this hotel because I can’t get family room in other hotel as it’s was a last minute plan.

The room was small but fine for 2 persons. Only coffee/tea making facilities. No toiletries provided as well as shower foam/shampoo/conditioner, can easily buy them from Watsons located downstairs. The room was at an older Wing, self check-in at the kiosks was convenient. We paid a little more and able to check into the room earlier. Must say the breakfast at Sweet Hugs located at new Tower lobby was worth checking out. It serves good breakfast spreads at super reasonable prices!!

2 bedroom style apartment with adequate amenities and good location with a few attractions within walking distance. Free parking, games for kids at lobby zone, welcome drinks. Short driving distance to Boh Tea Palas estate, great point if you plan to visit the tea plantation but worry about the traffic jams as this place is just 20 minutes drive away. Strawberry farm, Kea Farm is right around the bend and walking distance, super convenient.

The hotel is ambient with beautiful scenery. Easy access to beach and Ana Ikan Bakar. My kid and I are very happy to swim at the provided swimming pool. Large and safe. Overall is the best.

I recently had the pleasure of staying at the Swiss Garden Hotel Genting, and I couldn’t be happier with my experience. This is my second visit, and once again, the hotel exceeded my expectations. From the moment I arrived, the staff was incredibly welcoming and attentive, making me feel right at home. The room was immaculate and offered all the comfort and amenities I could ask for, ensuring a relaxing stay. The breakfast buffet was a highlight of my visit—delicious, with a wide variety of options that catered to all tastes. The ambience throughout the hotel was perfect, providing a serene and luxurious environment. Overall, I give the Swiss Garden Hotel Genting a well-deserved 5 stars. I’m already looking forward to my next stay!

best place to stay in genting highland! i got a room with a mountain view and i got this spectacular view of genting highland. distance from hotel to skyavenue around 20-30 minutes driving or you can ask for shuttle bus from the counter. rm20 per person. smooth check in check out, huge and tidy room. the most exciting about my stay in scapes is their amazing breakfast. a lot variety of food served even during a weekday. from nasi lemak, noodles, porridge to a lot choice of pastries, bread, waffle, croissant. they also served ice cream for breakfast, im so happy. will come again one day

Pros: The location of residence is strategic as they have a linked bridge to eateries (mamak, cafe, many Chinese shop), convenience store, mart (7-11, KK, 99 Speedmart, family mart), petrol station (Petron). Somehow, it can be very silent and dark at night when walking at the bridge. The cleanliness of room is fair but could improve more as the sofa/couch is dusty and torn (I even had insect bites when sitting) but they cover up with a large cloth. The kitchenette had everything from utensils (spoon, fork, knife, scissors). It's equipped with an induction stove, a hood, a microwave, a refrigerator, big sink, dish soap, and a sponge. There was a cloth, but I knew it was not clean for ages because I almost fainted due to the smell, I had to wash it a number of times before using or else you could bring your own kitchen towel. There is also washing machine that has drying option, detergent powder, broom, dustpan, mop and a small portable clothesline. There is heater available but sometimes it goes off I doubt they have timer for the heater. The room was nice, but blankets and pillows are not properly washed and cleaned, it's obvious. The hall had TV box. They also had strong Wi-Fi connection. The hall also had small but wide coffee table, round dining table and chairs.The service from front office(maplehome) was nice and pleasant, one of them attended us was new or he was a trainee, but he still attends us well. The residence has a big swimming pool, child's swimming pool, a small exercise area, a small children's playground, a room with only one table tennis/ping pong table and a gym. The gym is quite a disappointment because there was 4 treadmill and 2 is not in service. One is showing error and one more couldn't even turn on (I have switched on all the plugs). The other machine was okay but only one or two can be used. The weight machine and others were very rusty and had no maintenance and cleaning. The only thing you can use is the dumbbell or weight, but it is also rusty. The lights can be turned on, but the fan couldn't so there was no ventilation, and I couldn't be in for more than 20 minutes. The sauna was in the washroom of the G(ground) floor, and it was not very safe as it is quite isolated from the security if anything happens, and it was locked because you need to inform the security and give your room details for them to record the usage of sauna. Cons: The main minus point in this residence is their elevator/lift. There were only 4 lifts in the whole block/tower with 38 floors. One of the lifts is under maintenance or I believe they it shut down, (tactics used by all residence/hotel to save electricity). The other 3 lifts were occupied every time. But the only thing I can't take it was during the checkout (on Sunday). Checkout time is 11am??? The number of people checking out is a lot and the lift will not stop until it reaches the top (38th floor). For your info, the lift stops at each level going up and going down. For example, I was on the 10th floor, and I could not go down as it have to go up first and then it opens at each floor until the top (38th). When it was going down, it opens again at each floor. So, I was stucked in the lift with no ventilation for about 30 mins, and I waited for the elevator for 20 mins. So, it's about an hour. We also chatted among the guest in elevator and all of them face the same struggle. Everyone waited for almost an hour for the elevator and mind you if we take the staircase, it is only accessible until G floor meanwhile the lobby is at the L7 floor (lower 7, lower than G floor). So, there is no way but to take the elevator. Next, is the environment that is silent and not much movement especially during the night which gives off creepy vibes. Furthermore, I did find a tiny baby cockroach under the shoe rack but I'm afraid it came from outside at the washing machine area.

Room spacious, clean and comfortable. Pillows were fluffy, bed warm and soft. Breakfast spread had a lot of variety and sumptuous. Location excellent, just opposite East Coast Mall, and behind the hotel was a night food court with plenty of choices. Basement parking was easy and ample. Overall, a very satisfactory stay.

The room itself was ok, it was clean albeit a little bit small, and a little spot here and there but nothing to be worried about. everything was enough. Towels are provided, soap and shampoo also even though they are small, just enough for taking bath 2 to 3 times. If it is not enough, can request for it. There is an iron room. There is also a parking lot at the basement. I think maybe I should give 4 stars out of 5.

This is the fourth time i stay at this hotel...i really love to stay here.Room is clean, pool and beach also very nice. But this time when i came i was accidentally booking for executive room with view garden so i requested to change to sea view but the room is full. Ok, so i agreed with the room but requested to higher floor so i can have a nice view or partial sea view, but when I come to my room, i got a room with this. It's really annoying, and the staff who attended also not really helpful and friendly.Room no 4401..

It’s not bad but it’s just not for me, not suitable for families with elderly, the bed is not convenient and had to walk over the bridge to another building which will be quite tiring for elderly, the amenities is also very limited. I got the room with a balcony which had a nice view which is a bonus. To be fair, it’s still a good hotel but I will not stay there if I travel to Genting again. I booked this hotel because I can’t get family room in other hotel as it’s was a last minute plan.

The room was small but fine for 2 persons. Only coffee/tea making facilities. No toiletries provided as well as shower foam/shampoo/conditioner, can easily buy them from Watsons located downstairs. The room was at an older Wing, self check-in at the kiosks was convenient. We paid a little more and able to check into the room earlier. Must say the breakfast at Sweet Hugs located at new Tower lobby was worth checking out. It serves good breakfast spreads at super reasonable prices!!

I recently had the pleasure of staying at the Swiss Garden Hotel Genting, and I couldn’t be happier with my experience. This is my second visit, and once again, the hotel exceeded my expectations. From the moment I arrived, the staff was incredibly welcoming and attentive, making me feel right at home. The room was immaculate and offered all the comfort and amenities I could ask for, ensuring a relaxing stay. The breakfast buffet was a highlight of my visit—delicious, with a wide variety of options that catered to all tastes. The ambience throughout the hotel was perfect, providing a serene and luxurious environment. Overall, I give the Swiss Garden Hotel Genting a well-deserved 5 stars. I’m already looking forward to my next stay!

best place to stay in genting highland! i got a room with a mountain view and i got this spectacular view of genting highland. distance from hotel to skyavenue around 20-30 minutes driving or you can ask for shuttle bus from the counter. rm20 per person. smooth check in check out, huge and tidy room. the most exciting about my stay in scapes is their amazing breakfast. a lot variety of food served even during a weekday. from nasi lemak, noodles, porridge to a lot choice of pastries, bread, waffle, croissant. they also served ice cream for breakfast, im so happy. will come again one day

Pros: The location of residence is strategic as they have a linked bridge to eateries (mamak, cafe, many Chinese shop), convenience store, mart (7-11, KK, 99 Speedmart, family mart), petrol station (Petron). Somehow, it can be very silent and dark at night when walking at the bridge. The cleanliness of room is fair but could improve more as the sofa/couch is dusty and torn (I even had insect bites when sitting) but they cover up with a large cloth. The kitchenette had everything from utensils (spoon, fork, knife, scissors). It's equipped with an induction stove, a hood, a microwave, a refrigerator, big sink, dish soap, and a sponge. There was a cloth, but I knew it was not clean for ages because I almost fainted due to the smell, I had to wash it a number of times before using or else you could bring your own kitchen towel. There is also washing machine that has drying option, detergent powder, broom, dustpan, mop and a small portable clothesline. There is heater available but sometimes it goes off I doubt they have timer for the heater. The room was nice, but blankets and pillows are not properly washed and cleaned, it's obvious. The hall had TV box. They also had strong Wi-Fi connection. The hall also had small but wide coffee table, round dining table and chairs.The service from front office(maplehome) was nice and pleasant, one of them attended us was new or he was a trainee, but he still attends us well. The residence has a big swimming pool, child's swimming pool, a small exercise area, a small children's playground, a room with only one table tennis/ping pong table and a gym. The gym is quite a disappointment because there was 4 treadmill and 2 is not in service. One is showing error and one more couldn't even turn on (I have switched on all the plugs). The other machine was okay but only one or two can be used. The weight machine and others were very rusty and had no maintenance and cleaning. The only thing you can use is the dumbbell or weight, but it is also rusty. The lights can be turned on, but the fan couldn't so there was no ventilation, and I couldn't be in for more than 20 minutes. The sauna was in the washroom of the G(ground) floor, and it was not very safe as it is quite isolated from the security if anything happens, and it was locked because you need to inform the security and give your room details for them to record the usage of sauna. Cons: The main minus point in this residence is their elevator/lift. There were only 4 lifts in the whole block/tower with 38 floors. One of the lifts is under maintenance or I believe they it shut down, (tactics used by all residence/hotel to save electricity). The other 3 lifts were occupied every time. But the only thing I can't take it was during the checkout (on Sunday). Checkout time is 11am??? The number of people checking out is a lot and the lift will not stop until it reaches the top (38th floor). For your info, the lift stops at each level going up and going down. For example, I was on the 10th floor, and I could not go down as it have to go up first and then it opens at each floor until the top (38th). When it was going down, it opens again at each floor. So, I was stucked in the lift with no ventilation for about 30 mins, and I waited for the elevator for 20 mins. So, it's about an hour. We also chatted among the guest in elevator and all of them face the same struggle. Everyone waited for almost an hour for the elevator and mind you if we take the staircase, it is only accessible until G floor meanwhile the lobby is at the L7 floor (lower 7, lower than G floor). So, there is no way but to take the elevator. Next, is the environment that is silent and not much movement especially during the night which gives off creepy vibes. Furthermore, I did find a tiny baby cockroach under the shoe rack but I'm afraid it came from outside at the washing machine area.

We stayed at the Villa for a family of 4 - it was spacious, cosy, clean and had a beautiful scenery from the balcony. My parents loved the quietness yet we find it still convenient to head up to Genting via shuttle bus then cable car or grab. Breakfast buffet at the hotel was nice with varieities and service staff was also friendly. The highlight for us was the Awana Hotel guided trail as it was a family-friendly activity and we could walk and explore nature at the same time! It was family-friendly as it is a well-paved outdoor trail which allows wheel-chair bound persons or kids with prams to come along. Wing and Pat were very good guides who explained the history and the diversity of wildlife there thoroughly! The trail was also safe as there were other hotel staff (men) who came along to act as bodyguards and helped with safety as well as the buggy ride! We had the opportunity to head up to the waterfall as part of the clearwater trail and it was an eye-opening experience. We sat on the buggy for this as we had to embark up and down the hill. Overall, we enjoyed and appreciate the entire experience and will return again! (Ps: Other trails will open up next June!) 👏😍

The Hotel was conveniently located and is easily found. 2. The Large Room makes movement within the room very comfortable. 3. The room was well equip with water boiler. My stay was very enjoyable. My room was large and it made movement within the room very convenient. The bed was large and very comfortable and I like the colour and the decor in the room. I found the Reception Staff very friendly 😁

Overall it was a nice stay despite a misscommunication problem during check in. Yes a bit noisy as there is construction going on next building. View wise depends on which tower you are staying. It is recommended to have your own car as free parking will be provided. Once you arrive just enter the multiple storey parking area. Find the lift and go to level 7( equivalent to level 3 from other tower). This is where all the tower get connected to each other. Then proceed to tower 2 ( follow signage ) then find lift to go down to level G ( lobby area ) .

Beautiful and clean hotel, with friendly staffs! Booked the deluxe room with balcony and I have nothing bad to say. The view and design is nice, room is equipped with Smart TV. There’s laundry machine and coway water refill outside at the public area too. Location is close to all the restaurants/coffeeshops (walking distance). Do note that parking is not free. All in all, an excellent experience!

The places is not as advertised and i am so disappointed. And the location is far from other hotels and shops. Quite secluded and the road is full of pot holes as the area is near construction area.

It’s not bad but it’s just not for me, not suitable for families with elderly, the bed is not convenient and had to walk over the bridge to another building which will be quite tiring for elderly, the amenities is also very limited. I got the room with a balcony which had a nice view which is a bonus. To be fair, it’s still a good hotel but I will not stay there if I travel to Genting again. I booked this hotel because I can’t get family room in other hotel as it’s was a last minute plan.

The room was small but fine for 2 persons. Only coffee/tea making facilities. No toiletries provided as well as shower foam/shampoo/conditioner, can easily buy them from Watsons located downstairs. The room was at an older Wing, self check-in at the kiosks was convenient. We paid a little more and able to check into the room earlier. Must say the breakfast at Sweet Hugs located at new Tower lobby was worth checking out. It serves good breakfast spreads at super reasonable prices!!

I recently had the pleasure of staying at the Swiss Garden Hotel Genting, and I couldn’t be happier with my experience. This is my second visit, and once again, the hotel exceeded my expectations. From the moment I arrived, the staff was incredibly welcoming and attentive, making me feel right at home. The room was immaculate and offered all the comfort and amenities I could ask for, ensuring a relaxing stay. The breakfast buffet was a highlight of my visit—delicious, with a wide variety of options that catered to all tastes. The ambience throughout the hotel was perfect, providing a serene and luxurious environment. Overall, I give the Swiss Garden Hotel Genting a well-deserved 5 stars. I’m already looking forward to my next stay!

best place to stay in genting highland! i got a room with a mountain view and i got this spectacular view of genting highland. distance from hotel to skyavenue around 20-30 minutes driving or you can ask for shuttle bus from the counter. rm20 per person. smooth check in check out, huge and tidy room. the most exciting about my stay in scapes is their amazing breakfast. a lot variety of food served even during a weekday. from nasi lemak, noodles, porridge to a lot choice of pastries, bread, waffle, croissant. they also served ice cream for breakfast, im so happy. will come again one day

Pros: The location of residence is strategic as they have a linked bridge to eateries (mamak, cafe, many Chinese shop), convenience store, mart (7-11, KK, 99 Speedmart, family mart), petrol station (Petron). Somehow, it can be very silent and dark at night when walking at the bridge. The cleanliness of room is fair but could improve more as the sofa/couch is dusty and torn (I even had insect bites when sitting) but they cover up with a large cloth. The kitchenette had everything from utensils (spoon, fork, knife, scissors). It's equipped with an induction stove, a hood, a microwave, a refrigerator, big sink, dish soap, and a sponge. There was a cloth, but I knew it was not clean for ages because I almost fainted due to the smell, I had to wash it a number of times before using or else you could bring your own kitchen towel. There is also washing machine that has drying option, detergent powder, broom, dustpan, mop and a small portable clothesline. There is heater available but sometimes it goes off I doubt they have timer for the heater. The room was nice, but blankets and pillows are not properly washed and cleaned, it's obvious. The hall had TV box. They also had strong Wi-Fi connection. The hall also had small but wide coffee table, round dining table and chairs.The service from front office(maplehome) was nice and pleasant, one of them attended us was new or he was a trainee, but he still attends us well. The residence has a big swimming pool, child's swimming pool, a small exercise area, a small children's playground, a room with only one table tennis/ping pong table and a gym. The gym is quite a disappointment because there was 4 treadmill and 2 is not in service. One is showing error and one more couldn't even turn on (I have switched on all the plugs). The other machine was okay but only one or two can be used. The weight machine and others were very rusty and had no maintenance and cleaning. The only thing you can use is the dumbbell or weight, but it is also rusty. The lights can be turned on, but the fan couldn't so there was no ventilation, and I couldn't be in for more than 20 minutes. The sauna was in the washroom of the G(ground) floor, and it was not very safe as it is quite isolated from the security if anything happens, and it was locked because you need to inform the security and give your room details for them to record the usage of sauna. Cons: The main minus point in this residence is their elevator/lift. There were only 4 lifts in the whole block/tower with 38 floors. One of the lifts is under maintenance or I believe they it shut down, (tactics used by all residence/hotel to save electricity). The other 3 lifts were occupied every time. But the only thing I can't take it was during the checkout (on Sunday). Checkout time is 11am??? The number of people checking out is a lot and the lift will not stop until it reaches the top (38th floor). For your info, the lift stops at each level going up and going down. For example, I was on the 10th floor, and I could not go down as it have to go up first and then it opens at each floor until the top (38th). When it was going down, it opens again at each floor. So, I was stucked in the lift with no ventilation for about 30 mins, and I waited for the elevator for 20 mins. So, it's about an hour. We also chatted among the guest in elevator and all of them face the same struggle. Everyone waited for almost an hour for the elevator and mind you if we take the staircase, it is only accessible until G floor meanwhile the lobby is at the L7 floor (lower 7, lower than G floor). So, there is no way but to take the elevator. Next, is the environment that is silent and not much movement especially during the night which gives off creepy vibes. Furthermore, I did find a tiny baby cockroach under the shoe rack but I'm afraid it came from outside at the washing machine area.

We stayed at the Villa for a family of 4 - it was spacious, cosy, clean and had a beautiful scenery from the balcony. My parents loved the quietness yet we find it still convenient to head up to Genting via shuttle bus then cable car or grab. Breakfast buffet at the hotel was nice with varieities and service staff was also friendly. The highlight for us was the Awana Hotel guided trail as it was a family-friendly activity and we could walk and explore nature at the same time! It was family-friendly as it is a well-paved outdoor trail which allows wheel-chair bound persons or kids with prams to come along. Wing and Pat were very good guides who explained the history and the diversity of wildlife there thoroughly! The trail was also safe as there were other hotel staff (men) who came along to act as bodyguards and helped with safety as well as the buggy ride! We had the opportunity to head up to the waterfall as part of the clearwater trail and it was an eye-opening experience. We sat on the buggy for this as we had to embark up and down the hill. Overall, we enjoyed and appreciate the entire experience and will return again! (Ps: Other trails will open up next June!) 👏😍

The Hotel was conveniently located and is easily found. 2. The Large Room makes movement within the room very comfortable. 3. The room was well equip with water boiler. My stay was very enjoyable. My room was large and it made movement within the room very convenient. The bed was large and very comfortable and I like the colour and the decor in the room. I found the Reception Staff very friendly 😁

Overall it was a nice stay despite a misscommunication problem during check in. Yes a bit noisy as there is construction going on next building. View wise depends on which tower you are staying. It is recommended to have your own car as free parking will be provided. Once you arrive just enter the multiple storey parking area. Find the lift and go to level 7( equivalent to level 3 from other tower). This is where all the tower get connected to each other. Then proceed to tower 2 ( follow signage ) then find lift to go down to level G ( lobby area ) .

Beautiful and clean hotel, with friendly staffs! Booked the deluxe room with balcony and I have nothing bad to say. The view and design is nice, room is equipped with Smart TV. There’s laundry machine and coway water refill outside at the public area too. Location is close to all the restaurants/coffeeshops (walking distance). Do note that parking is not free. All in all, an excellent experience!

The places is not as advertised and i am so disappointed. And the location is far from other hotels and shops. Quite secluded and the road is full of pot holes as the area is near construction area.

The hotel is ambient with beautiful scenery. Easy access to beach and Ana Ikan Bakar. My kid and I are very happy to swim at the provided swimming pool. Large and safe. Overall is the best.

Room spacious, clean and comfortable. Pillows were fluffy, bed warm and soft. Breakfast spread had a lot of variety and sumptuous. Location excellent, just opposite East Coast Mall, and behind the hotel was a night food court with plenty of choices. Basement parking was easy and ample. Overall, a very satisfactory stay.

The room itself was ok, it was clean albeit a little bit small, and a little spot here and there but nothing to be worried about. everything was enough. Towels are provided, soap and shampoo also even though they are small, just enough for taking bath 2 to 3 times. If it is not enough, can request for it. There is an iron room. There is also a parking lot at the basement. I think maybe I should give 4 stars out of 5.

This is the fourth time i stay at this hotel...i really love to stay here.Room is clean, pool and beach also very nice. But this time when i came i was accidentally booking for executive room with view garden so i requested to change to sea view but the room is full. Ok, so i agreed with the room but requested to higher floor so i can have a nice view or partial sea view, but when I come to my room, i got a room with this. It's really annoying, and the staff who attended also not really helpful and friendly.Room no 4401..

I spent 3 days 2 nights here with my family for vacation. From the moment we arrived, we were greeted with warm hospitality that made us feel right at home. The process, from unloading our luggage to checking in at the reception, was smooth and efficient. The porter and reception staff were polite and beaming with smiles. We stayed in a studio room, as we needed more space for our active child to move around. The room was in tip top condition—spacious, newly renovated with chic design, and maintained at the highest level of cleanliness. I would say, what you see on Trip is exactly what you get! I want to give special recognition to the Swiss Care team, especially a sweet and polite lady named Sihma (Swiss Care #1), who promptly and efficiently responded to all of our calls. She went the extra mile to ensure all our reasonable requests were met. The swimming pool attendants were diligent in their duties, ensuring the safety of all swimmers. Syed Lukman is one of them. The breakfast provided was consistently replenished to accommodate all diners. I especially enjoyed the nasi lemak on the second day—the meat was tender, perfectly spiced, and juicy. Kudos to the chefs and café staff for their excellent skills! I also noticed that a few middle-aged Malaysian aunties were employed as part-time workers in the café during the busy weekend. Despite their age, they worked efficiently and professionally. I think this is a commendable practice, providing job opportunities while boosting the local economy. The lobby and main facilities were a bit run-down, but I didn’t mind since they are currently undergoing upgrades, which are expected to be completed by next year. I’m excited to return when the renovations are finished!

I recently had the pleasure of staying at AC Marriott Kuantan and it was an outstanding experience from start to finish. The hotel combines modern elegance with top-notch service, making it a truly memorable stay. The room was spacious, stylishly decorated, and immaculately clean. The bed was extremely comfortable, ensuring a restful night's sleep. I particularly appreciated the thoughtful amenities provided, such as the high-quality toiletries and the coffee maker. The staff were incredibly welcoming and attentive, always ready to assist with a smile. The hotel's facilities, including the pool and fitness center, were well-maintained and provided a great way to unwind. Dining at the hotel's restaurant was a highlight, with a wide variety of delicious dishes to choose from. The breakfast buffet offered an impressive selection of both local and international cuisine. The location is perfect, situated close to the city center and within easy reach of popular attractions and shopping areas. Overall, AC Marriott Kuantan offers excellent value for money, combining luxury and comfort with exceptional service. I highly recommend it for both business and leisure travelers.

The Location of the Hotel is Super Convenient. Walking Distance to Kuantan 188 Tower, Art Streets and Night Markets. However, surrounding a bit run down but have lots of Parking. Cleaniness of the Hotel need more improvement and Renovation is Needed. Sound Proof for the Room is pretty bad. All items in Hotel Room is Old but still usable. Luckily Two Night was calm and peace, we sleep very well. Services is Good and have lots of Parking Behind Hotel. Suitable for Business Trip. Overall its still a Nice Stay. Not too bad.

The price of the room was reasonable given that it was during a Malaysian festive season as well as a long weekend break. Our room (suite) comes with a smaller room with an attached bathroom which is convenient for the four of us. Both rooms are equipped with standard amenities which is a plus point. The location of the hotel was tucked behind the main road so there was minimal noise level from the streets. The check-in and check-out process was hassle-free. In a nutshell, this hotel is well priced for a short stay in Kuantan.

I was assigned a room at 4th floor. Since its at lower level of its 15 storey, I requested a room facing not facing the noisy main street. Good choice: view of a football filed, a mosque and part of the city. The room: The Hotel management probably believe that 1980s heyday decor is a selling point. Save for the flat screen telly, the rest still preserves its 80s setting: louvred wardrobe, bedside cabinet central console with rocker switches, blanket on top of sheets (not quilt), tiled (not marbled) bathroom floor, queen (not king) bed. They try to keep the cleanliness but the permanent stains on chairs, moulds around aircond vent, peeling furniture paint, mildew on bathroom wall are beyond the housekeeping department’s routine; the whole place needs serious makeover.

1. Requested for a non-smoking room during check in, we found some stains on the bed. We tried to call housekeeping to change the bed sheet but the phone was not working. Had to get down to the lobby personally to inform the front desk to request for change of bed sheet. Housekeeping came and ”changed” the bed sheet. We inspected the bed sheet and found the exact same stain at the exact same location. 2. The toilet's door cannot be closed. Frustrated with 3 major issues within 15 minutes , we headed to the lobby and demanded to change our room. Got a smoking room as that was their last available room. 3. Telephone line was not working again, toilet roll was not available. 4. We know this hotel do not provide toothbrush & toothpaste so we brought our own. When we return on the 2nd day, all our toiletries were gone. Housekeeping threw our toiletries WITHOUT our consent when they do NOT provide toiletries. Had to go down to the lobby to make another complaint again (remember the phone was not working?). Front desk promised to send toiletries to our room but it NEVER came. 5. During check out on the 3rd day, the housekeeping saw us and offered to compensate us for disposing our toiletries. As much as I appreciate their effort to own their mistake, this compensation (if ever required) should come from the management and not their staffs for not providing sufficient training and making clear the hotel's policy to their staffs. Overall, I am totally upset and will never return.