The hotel room I rent is suitable for those that are not demanding, don't need a TV and window.
Use our own toothpaste and toothbrush as it is not supplied.
Very clean. No smell.
The parking lot got to pay using a touch and go card. Not free at all.
This hotel in Penang is located near Penang Hill and Kek Lok Si Temple. I chose it because I saw that it's not far from George Town by taxi.
The hotel facilities are comprehensive enough for basic needs. Although bottled water isn't provided, there's a water dispenser on the floor, and a kettle in the room for refilling. The space is a bit small, so the bathroom layout is a little inconvenient, and you can hear the drainage sometimes. The room has independent air conditioning, and it cools down quickly once the key card is inserted.
The hotel is in a residential area nearby, so you can experience local markets and food stalls. There are a few eateries with simple yet good food.
Check in lobby was hard to locate as it was at the side of the hotel block. Upon check in, I was given third floor. When I asked if I could have higher floor as indicated in my booking request, staff said I need to top up. This was clearly upselling. I was not willing as the price for each room was not cheap in the first place. Staff knew that i was aware it was the bottom tier room & mentioned the freebis in the room was npt charged. I was not impressed as I do not come all the way to Penang for some freebies. Hptel staff obviously did not know what hospitality is all about.Entering the room, it was not too bad. When I opened the window, I almost flipped out. It was rubbish (attached a pic). I then confirmed I was given the bottom tier room. Opening the wardrobe, there was a musty oily smell which obviously was not aired for a while. Stay at room was not comfortable. Badly lit and no way to open window to rubbish view. I guess the only good thing was the shuttle to the various shopping/ eating spots. Upon check out, i was asked if stay was good. I indicated to the staff my stay at the hotel was disappointing due to the above reasons. Staff said i could email the hotel in advance in my next visit indicating the reason above. But I will like to tell the management this -- no way am i coming back to this hotel that only know to upsell & missing out on what true hospitality means. There are hotels out there that offer much better services without breaking the bank. Thanks but no thanks.
2nd time visit this year. Love the location but the best is the staff who were all friendly. Maybe because of school holidays and company trips, the hotel was full occupancy. Long queue for breakfast and things were not replenished or breaking down. The next day when they left was much better. That said, still have to give my praises to the staff who worked extra hard during peak period
The hotel is quite large with convenient parking, and there are many great restaurants nearby. Some attractions are even within walking distance. If I get the chance to visit Penang again, I'll definitely choose to stay here.
I have upgrade my room to 1bedroom suite. My family and I love the room. My kids enjoy the bathtub. Hotel location is good too as it is near to the airport. It only cost me about RM14 by taking grab from hotel to airport. Will definitely book again..
Everything is good, except there is no bidet in the toilet.
Location wise is very good. Malls were just next door. Walking distance to Cecil street marlet for breakfast and Kimberly night market for dinner.
Next to komtar Top and there is a nearby michelin nonya restaurant as well.
Room is well maintained n clean.
Had a cake at the Hotel cafe but doesnt really taste nice, can skip though 😅
Otherwise, everything is good.
Hotel was clean and service was very good. Room was large and comfortable . Swimming pool on eleven floor is a plus on hot days. Good view of the town and the sea from our room.
Strategic location in the heart of Georgetown. Close to Komtar, First Avenue Mall and Pragin Mall. Short walk to Cecil Market and Chowrasta Market with many eateries nearby selling Penang local delicacies.
We stayed in G Hotel Kelawai for 5 nights. The hotel is between two shopping malls - Gurney Plaza and Gurney Paragon. Excellent location. Another hotel nearby (about 400m) is G Hotel Gurney. Both the hotels' guests are given the option to use each other's facilities and guests are given the flexibility to have their breakfast at either hotel without any advanced notice. By the way, G Hotel Gurney is the older hotel and is directly connected to Gurney Plaza, whereas G Hotel Kelawai is less crowded and quieter, which we liked. The breakfast variety is acceptable for guests who are on a short stay. Out of curiosity, we wanted to try out the breakfast at G Hotel Gurney but were prevented from doing so because of the heavy rain. Upon request, hotel guests can commute between the two by the hotels' buggy. The 25-m swimming pool and gym in Kelawai were hardly used. Clean and well-maintained rooms.
We have a vacation in penang and stay in this hotel, it is very comfortable and relaxing, nice bed and pillows, full amenities provided, the swimming pool is very fun also, there is complimentary parking provided, location is convenient, close to all the hawkers and food courts, as well as sight seeing places, hotel staff are very friendly and helpful, always attend to our needs, breakfast is good also, we highly recommend this hotel.
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7.4/10
GGuest UserRepeat booking at Rainbow Paradise Hotel, spacious room and comfy stay. Cleaning n lift issues improved compared with last year.still can see the in house handyman/maintenance guy working during our stay.
GGuest UserWe have a vacation in penang and stay in this hotel, it is very comfortable and relaxing, nice bed and pillows, full amenities provided, the swimming pool is very fun also, there is complimentary parking provided, location is convenient, close to all the hawkers and food courts, as well as sight seeing places, hotel staff are very friendly and helpful, always attend to our needs, breakfast is good also, we highly recommend this hotel.
BBeckyproThe hotel's design is quite industrial. The front desk staff can mostly communicate in English.
The room is a bit small and feels like it's cobbled together from different sections. However, it's fairly well-equipped.
Breakfast: Limited selection. They have vegetarian sandwiches, noodles, coffee, and eggs.
There's the Blue Mansion nearby, which you can visit for a fee. In the evening, there's a food court next door with a variety of food and drinks, definitely worth checking out.
YYeung92529You can tell this hotel is trying hard to brand itself as a luxury or upscale establishment, but it falls short on many details. From the design of the key cards, the meticulousness of room cleaning, and the breakfast quality, to the preparation of bath salts after turn-down service, the direction of the showerhead, and the inconsistency of bathroom amenity brands – all these aspects are far from luxury standards. Most notably, the staff training seems consciously biased towards Caucasian guests, which I won't comment further on. I believe if Raffles were truly managing this hotel, the standards would significantly improve. Beyond that, the hotel boasts an excellent location and offers a great sense of history. As for why so many celebrities visit this hotel, it's mainly because Penang genuinely lacks any other truly impressive hotels.
LLLMMYYThis is my second stay here and even though it’s more expensive to book during the peak season, I didn’t mind because I really enjoy staying here. The staff are always pleasant and welcoming, always greeted with a simple “hello” with a smile, which is rare at most hotels now.
The sea view is magnificent as always, whether you admire it from your room or at the beach.
I also really enjoyed their hotel breakfast buffet, and their Nasi Lema at the Jendela restaurant.
EEveGHotel was clean and service was very good. Room was large and comfortable . Swimming pool on eleven floor is a plus on hot days. Good view of the town and the sea from our room.
Strategic location in the heart of Georgetown. Close to Komtar, First Avenue Mall and Pragin Mall. Short walk to Cecil Market and Chowrasta Market with many eateries nearby selling Penang local delicacies.
SSherry-XuThis hotel in Penang is located near Penang Hill and Kek Lok Si Temple. I chose it because I saw that it's not far from George Town by taxi.
The hotel facilities are comprehensive enough for basic needs. Although bottled water isn't provided, there's a water dispenser on the floor, and a kettle in the room for refilling. The space is a bit small, so the bathroom layout is a little inconvenient, and you can hear the drainage sometimes. The room has independent air conditioning, and it cools down quickly once the key card is inserted.
The hotel is in a residential area nearby, so you can experience local markets and food stalls. There are a few eateries with simple yet good food.
LLEE SHEAU PEIPARKROYAL has always been my first choice whenever I travel to Batu Ferringhi, Penang with my family since 2011. Their thoughtfulness truly stands out — from providing a baby cot, to preparing a birthday cake, and even offering a simple takeaway container so I could pack some snacks for my 20-month-old baby girl after breakfast. These small gestures made our stay extra comfortable and memorable.
CCasreneDuring my booking, I requested a room away from the lift for a quieter stay and also asked for birthday decoration. However, upon arrival, there was no birthday decoration, and the room was located very close to the lift.
The room was on a floor with shared facilities, and the room next door was the laundry room. The towels were dirty, and the shower hanger was damaged.
I contacted the staff to raise these issues. They informed me that my requests were not recorded in their system. I requested a room change, but was told that the hotel was fully booked and no room change could be arranged.
The staff were unable to resolve the issues during the peak season and advised guests to avoid staying during the eve or public holidays.
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