The location is very convenient, pick and drop service provided. With complimentary breakfast served on the roof top restaurant, stunning view. Overall, highly recommended for short stay.
We really enjoyed our stay here. The service is top-notch. Rooms are very clean and they provide all the necessary amenities. We loved the view from our room and on a clear day, you can see the Himalayas. Breakfast buffet was lovely and the staff are so attentive and quick. Dinner at the restaurant was on the pricier side. We ordered a cheese pizza that tasted very bland and had to send it back. The chef added more cheese on top and reheated the pizza which made it worse. However, the waiter was very nice enough to send the pizza back again and removed it from our bill. Apart from that, we would definitely recommend this hotel and cannot wait to return.
The location of the hotel is very good, within walking distance to the square, and the breakfast is very good. There is no air conditioning in the entire hotel, please note. When I made a reservation on Ctrip, I saw that the payment method was credit card. In the end, the front desk said that I could only pay in cash, so I contacted Ctrip. Throughout the process, Ctrip customer service said that the agent would contact the hotel. No one answered the phone at the hotel front desk, so I sat at the front desk the whole time. I asked for the hotel phone number and sent it to Ctrip. Ctrip said that the agent would Shang said no one answered, and the front desk clerk was scrolling through Tik Tok the entire time. I negotiated with the hotel and checked in the next day before paying. During this period, I contacted Ctrip but the agent was still unable to contact the hotel. Later, I communicated with the hotel man by myself and took me to another hotel on a motorcycle, swiped my card and paid the room fee. I reported to Ctrip, and Ctrip said that I would be refunded 150 yuan. The above situation is true. I'm just stating the facts. The hotel is good, recommended to stay.
Hotel is good for cleanliness, location and services. Some basic amenities should be more such as towels which generally good qualities hotel have multiple ones. It’s in fact a small deal which can be improved easily.
Hotel near Thamel,Kathmandu100% of visitors choose this area
ZZhinanyinan2025.06.26
Overall it's pretty good, with a swimming pool and a rooftop bar. You don't have to go to Kathmandu's good restaurants and bars if you live here! In the off-season, you can walk in and ask the price, which is $100. It's still more cost-effective to book online. It's in the center of Thamel, close to Durbar Square, and the Dream Garden is downstairs.
I stayed at Hyatt Centric Kathmandu and was pleasantly surprised — the room was actually better than in the photos! Spacious, clean, and beautifully designed, with stunning views of the mountains, the city, and even the Monkey Temple. Definitely a highlight of the stay.
The rooftop pool was decent, not too crowded and with a nice ambiance. I also ordered room service once — the food was just okay, and the breakfast was a bit underwhelming, especially for a Hyatt. The selection was quite limited for this brand's usual standard.
One downside was my arrival experience. I came down from a taxi and noticed there were no bellboys or concierge staff outside to help with my luggage — maybe due to a staff shortage? Only once I approached the lobby did a staff member assist me and take my bags to the room. Thankfully, check-in itself was smooth and fast, and I appreciated being allowed to enter my room before the standard 2 PM check-in time. The welcome drink was also a nice touch.
All in all, the room and view were excellent — probably the best part of this Hyatt. Just a bit more attention to guest arrival and food variety would make the experience even better.
The staff allowed us to check in early after a long overnight train. Thank you. The hotel is comfortable and perfectly located. We could walk to the Potala and Jokhang Temple. Dozens of restaurants and cafes were also within walking distance. There was oxygen in the rooms and
breakfast staff were very welcoming. Would stay there again.
We had one of the best experienced stay in a hotel here in Mystic mountain. They have really good amenities and all the staff were very accommodating and helpful. They have tried to help us all the time. The food was astonishing including the breakfast to dinner. Thanks a lot for giving us a great stay!!
Hotel near Thamel,Kathmandu100% of visitors choose this area
KKacieK2025.12.19
Superb service from this hotel! They offer free pick up service so I have no worries to travel from airport to hotel around midnight. Their breakfast is fantastic, their staffs are very helpful, one of the staffs even came and asked if I need any bacon and he cooked on the spot for me. I booked a deluxe single room but I get a twin bedroom which is much more spacious. Lovely atmosphere, great location in the city, the street is quiet even though nearby the busy Thamel street. The hotel manager, Mega, is super friendly and welcoming. Highly recommended!
Excellent hotel. 5 out of 5. The staff are polite and friendly. Everything in the room is new and clean. It's only a 10-minute drive to the airport. The breakfast selection wasn't very diverse, but there were still options to choose from. There are cafes, small shops, and pharmacies nearby. I recommend it!
Amazing
54 reviews
9.6/10
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9.1/10
Great
喵喵酱wThe hotel has a beautiful environment, good service, and a superior location. It is very close to the Boudhanath Stupa. The only drawback is that it is not easy to find. The hotel's restaurant and afternoon tea are also very delicious, and the price is acceptable. Overall, it is a very good experience. (If you are lucky, you can also meet a kitten(*^ω^*))
GGuest UserExperiencia decepcionante para un hotel de esta categoría
Comentario:
Nuestra experiencia no fue la esperada. El desayuno picnic fue muy escaso: solo incluía un zumo, una magdalena y pan sin nada. Además, nos llamaron a las 2:30 de la madrugada para preguntar de qué queríamos el zumo del picnic, algo totalmente inaceptable.
La limpieza de habitaciones se realizaba sobre las 17:00 h, cuando lo habitual es que se haga por la mañana mientras los huéspedes están fuera. Esto resultó bastante incómodo.
La media pensión tampoco fue clara: ofrecían menús distintos según fuera comida o cena, y el personal no sabía qué platos estaban incluidos. En una ocasión nos cobraron el postre de la cena, cuando el día anterior en la comida no se había hecho, sin haberlo comunicado previamente. La ultima noche decidimos no cenar por la incomodidad de lo sucedido.
Tampoco aplicaron el 20% de descuento del room service que corresponde a los huéspedes alojados.
Por último, un camarero se quedó con el cambio al pagar en efectivo. No tenemos problema en dejar propina, pero es cuestión de educación devolver el cambio y dejar que el cliente decida cuánto dejar.
En general, faltó organización y atención al detalle, algo que debería cuidarse mucho más en un alojamiento de este nivel.
GGuest UserWe knew the service would be good as soon as we booked, and within hours we received a welcome email, listing the ways we could contact them if we needed to.
On the pick up at the airport, they were speedy and efficient and the taxi ride only took us 20 minutes with traffic.
As we walked through the door we were blown away by the interior decoration, only then to find that hotel had been a former palace!
Historic artifacts and pictures were strewn through the hallways and the outside only matched the royal feel with perfection.
We stayed in the royal suite, with a big bed and balcony. The staff were great, the breakfast was standard for off peak times and although the location isn't in the depth of Thamel, the area most will go out for eating and drinking, it was within 30 minutes drive of most landmarks and as it was the ambassedy/ office worker area, there was a nice vibe.
There were some things that can't be controlled. The hotel did a good job of providing heat as the weather in February is still chilly.
The pollution was real. Especially as you walk nearer the streets, something to think about if you are sensitive to this. Apart from that, It was all really wonderful. Niraj Yadav the receptionist and the team, we thank you dearly.
GGuest UserI stayed for 2 nights, it didn't feel safe for me as a solo woman traveller. One the first night around 11pm there were 3-4 men shouting and laughing and knocked my door. I was scared and called the reception. The phone wire was not connected to the phone, i have to hold it tight to the phone while i was speaking. It was a terrifying experience. When in emergency even the phone wasn't working! the receptionist took 30 min to for the men to calm down. The next day morning the receptionist told me they men moved out. But i saw them in the evening in the hotel. Didn't feel safe. Again, the men, shouting and aloud. Still i couldn't sleep there, awake whole two nights i stayed there, didn't feel safe. The place was clean. Location was good.
RRay kosasihPleasant stay with great location, but bathroom needs improvement
We stayed here for a few nights and overall had a pleasant experience. The hotel is in a very good location, just a short walk to the Thamel area, so it was easy to explore without needing taxis. The room was clean, and the breakfast buffet had complete selections, with some dishes rotating daily.
However, we did encounter an issue with the bathroom floor. The tiles in the bathroom were the same as those in the bedroom area, and as a result, the floor became extremely slippery when wet. My wife even slipped once while taking a shower. It would be much safer if the hotel installed proper bathroom flooring. The toilet spray was also positioned awkwardly on the left side, and the toilet seat felt loose, which affected comfort.
Our original king room wasn’t ready at the 2 PM check-in time, but the staff offered us the option to check in immediately with a twin room, which we accepted. Throughout our stay, the staff were friendly and very helpful. When my wife requested help to switch the air-conditioner to heater mode, they sent someone right away and even provided an extra portable heater, which we really appreciated.
We were granted a late check-out until 2 PM, and because our flight was late at night, we extended the stay until 6:30 PM for an additional USD 30+. This was convenient for us.
Overall, it was a pleasant stay with great staff and location. The only major area that needs attention is the bathroom design and safety, which should be improved for better comfort.
AAussie HelenAfter several trips to Nepal, I finally decided to treat myself with a stay at the famous Kathmandu Guest House. So glad I did. So much peace, grace, charm and beauty .. and of course, the history!
AAnalin PhoutsavathWe stayed only 1 night hoping to see sunrise but unluckily the cloud/pollution level were a lot even at the mountain where the resort is located. We had a great time there with beer and play games until late night.
1 disappointed thing is we were informed that the pool is heated pool but it is not heated at all, so we didn’t get to do swimming there.
The hotel also have a taxi service for us from hotel to airport in a convenient truck with AC!
Overall are good
XXUENANOn the way from Kadu to Chitwan, we have been contacting the hotel through Ctrip customer service to pick us up when we arrived, but the customer service has not been contacted by the hotel. I did not expect that as soon as the bus arrived, the driver arranged by the hotel was waiting. It is fixed, it should be that the hotel will take the initiative to go to the station to pick up and drop off according to the occupancy and bus time. The hotel is relatively good in the local area. There are beautiful gardens and detached villas. The rooms are also decorated with special features. They are clean and hygienic. The staff are very enthusiastic. They will try their best to help you if you have any problems. Personally, I think the price of various activities offered by the hotel in Chitwan is reasonable, so it is possible and convenient to book at the hotel. There are some villagers around the hotel, not far from the river. You can visit or take a walk in your spare time. There is a bustling market about three kilometers from the hotel. You can take a taxi to eat. . If you eat at the hotel, the price is not cheap, but the taste is really amazing!
AAakhilHad an amazing stay in this wonderful 3 Star hotel at the heart of Khatmandu, Nepal. A big shout out to the amazing service by the Manager (Ganga) and his staffs. They are very nice smiling and very considerate, accomodating and helpful to our requests. The hotel is very clean and the breakfast is good. They also provided me one way complimentary airport transfers.
The location is the main highlight of this hotel. Walkway distance to main shopping district of Thamel, KTM. There are so many renowned restaurants around this hotel.
Highly recommended for all types of travellers like family, solo, business and friends.
Pro tip: If you do not want climb up stairs then ask for first or second floors rooms. If you are athletic then you can for 3rd our 4th floor which i did for myself.
AAnonymous UserLocation is alright, there’s occasional cockroaches running past you when you are in the room, cleanliness has a lot to improve on. Worst part is that I booked a single room and was given a room next to the elevator with a window without curtain, anyone tall enough would be able to look into my room and everything in it, to add on to that, the room was next to the elevator and you can hear every footstep and noise/chat coming from the corridor, and when the elevator moves, there’s this super unnecessary music that runs with it so you would get a sense of that throughout the day and night. When I went to the receptionist to ask for a different room, she told me there’s no other rooms available and I have to pay an extra 1500 rupee to upgrade to a different room, that amount, adding with the original I paid for- would already be much higher than a standard deluxe room. Obviously she and the hotel was trying to scam me by leveraging on giving a super lousy room at first. Even though they eventually agreed to change room for me at no charge, I was honestly traumatised by this hotel and was uncomfortable through the stay. Then at check-out in the next morning, the guy was reluctant to let me go asking if I had already paid and making calls to confirm about it. Overall there’s surely better rooms for similar price in Thamel, so do try to skip this hotel unless you like some good memorable reasons to spoil your trip.
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