We were amazed by the level of customer service, amenities provided and the cleanliness. We were so happy there, didn’t need to think of anything - everything needed was provided. And thermal pools are just perfect located just couple of minutes away from the chalet we were staying at. Highly recommend!
I like this hotel so much. In middle of cambridge city, great room, clean and neat.
Also have free public parking area. Staff friendly.
I like the breakfast too, have so many option.
Recommended. Will come back later.
We stayed one night en route to Hobbiton and liked it so much that we stayed another 2 later in our trip.
Great location, and Cambridge is a relatively easy base to get to other places from.
Beautiful decor throughout, nice finishings and really peaceful.
It was very busy during our stay (around Christmas/NY) so a little wait for food/drinks but that’s to be expected. We had positive interactions with all hotel and restaurant staff.
My only feedback is that the switches in the rooms have blue lights on them, which, for people that like a black-out room, can disrupt sleep. Hopefully an easy fix!
Very clean amenities, staff were very helpful. Community kitchen is a great idea and we’ll set out with all utensils needed to cook a meal. Would definitely recommend the Silver Fern to anybody.
Hotel is trading on its name. Place is in desperate need of an upgrade to rooms and many facilities. No air conditioning to our hotel room, room had a ceiling fan and a cheap pedestal fan. Reasonable breakfast buffet selection, though several hot selections were cold, coffee machine broken and apple juice borderline off. Heated lap pool full of leaves and lot broken and slippery tiles around pool. Room bathroom was very dated and worn. Bed pillows were of poor quality. Rooms not very soundproof. Staff were friendly so no bad reflection on them, it’s down to management and ownership to make this a hotel to miss until significant upgrades, maintenance and improvements are completed. For the price we paid we could have stayed at many other nearby establishments, but chose Wairakei because of its name and perception that it was an upmarket establishment. We were wrong. Would not be rushing back to stay again.
The room was really clean and spotless. The beds were so comfy to sleep in, and the bathroom was so clean, and the shower pressure was perfect. Customer service was also very professional overall 9.9/10
The room was very clean. This charming guesthouse is run by an elderly couple and features a lovely front courtyard. It's incredibly close to the Firefly Cave. The owners even recommended a really popular restaurant nearby where we got a 10% discount.
Staff is super friendly. I fell ill and couldnt left Auckland and because of the app policy, I couldnt get the refund but they still let my friends stay there instead of myself. And they were very pleased with stay. It was clean, had all the amenities needed for comfortable stay etc.
Easy check-in, staff are easily contactable. If you are arriving after front desk hours, just give them a call. Easily instructions will be given.
Room is spacious. TV has the lodge's netflix account, so you may want to check in early :))
Only concern is door lock is one-way, recommend owner to consider better locks since right outside of the room door is the car park.
Close to the Chartwell shopping mall, clean room and has all basic amenities. Heater did not really warm the room much and there is a centralized control at the corridor so I guess that is the reason why but the room wasn’t cold either so it wasn’t too bad staying during winter. The travelers next to our room made a lot of noise during bedtime (close to midnight) and I understand this is beyond the landlord’s control. The only thing that I would recommend is for the landlord to put up a notice to ensure that the lodgers will keep the house quiet after 10pm.
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72 reviews
8.4/10
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8.4/10
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AAnonymous UserThe name may give you some illusions, but it is actually a standard motel. Many rooms are hard to find at night, but the location is good, close to the lake. The interior of the room is standard and the hygiene is good.
GGuest UserHotel is trading on its name. Place is in desperate need of an upgrade to rooms and many facilities. No air conditioning to our hotel room, room had a ceiling fan and a cheap pedestal fan. Reasonable breakfast buffet selection, though several hot selections were cold, coffee machine broken and apple juice borderline off. Heated lap pool full of leaves and lot broken and slippery tiles around pool. Room bathroom was very dated and worn. Bed pillows were of poor quality. Rooms not very soundproof. Staff were friendly so no bad reflection on them, it’s down to management and ownership to make this a hotel to miss until significant upgrades, maintenance and improvements are completed. For the price we paid we could have stayed at many other nearby establishments, but chose Wairakei because of its name and perception that it was an upmarket establishment. We were wrong. Would not be rushing back to stay again.
GGuest UserEnjoyed my one night stay on a Thursday night in October.
Room - Superior Queen #110. $92 nzd.
Pros
-Cheap
-Comfy mattress
-Great location
-Clean
-Spacious room and bathroom
-Heat pump which was on when i arrived which kept the room at a comfy temp.
-Kind front desk woman on arrival.
-Old world architecture.
Cons
-Noisy heat pump (albeit grateful there was one)
-No sound insulation so can hear footsteps easily.
-Bed was 2 x singles pushed together and had to sleep either side of the gap.
Tip - book a superior room type. It's my experience these are better quality. When you book the lead in room category (deluxe) they're cheaper for a reason.
I would return but not on a Friday or Saturday as the sound of the street noise and night clubs would be heard easily.
Thanks for a nice stay.
FFluffyTotoroI arrived in Taupo on the morning Air NZ flight from AKL, upon arrival at the Chevron Motel, 4 hours before the published check-in time, I had planned to ask to have my luggage stored while I go about other business. The receptionist kindly asked me to wait while she checked to see if my room was ready, and if so, I could have my room right away. Lucky for me it was, I was very pleased with the initiative and flexibility offered. My booking included a living area with dining table, kitchen, sofa, spare single bed, a separate bedroom, and a dedicated parking space. My stay of 5 nights was very comfortable, and I will definitely use this motel again on my next visit. I would like to offer a few suggestions for improvements, first - a split type AC unit was present in the living room, it would be great if there could be a second unit installed in the bedroom. Internet connectivity, available 24/7, while adequate, did have limited bandwidth affecting video streaming from Netflix/YouTube etc. Lastly, it would be great if the TV provided in the living room had a larger screen. In summary, I was very pleased with my stay at the Chevron Motel, the room offered great value for money, and I was completely relaxed and comfortable during my stay.
GGuest UserCheck in was smooth and quick but changed room twice to get everything right. Our first room had urine stains on the toilet, which means this room was not properly cleaned up. That was terribly disgusting to find these spots. Also, the smart TV in the first room didn't work. Our second room was find but has no bathtub as requested. Changed to the third room and finally get the okay one with great AC, working TV and cleanness. It was our first time stayed in a 5-star hotel in NZ and was surprised the standard is quite low compared to the other 5 stars in Asia. Has small heated pool accommodating 6 people max. Swimming pool and sauna were fine but steam room didn't work. Service okay and great breakfast. Will consider the other place next time.
SSyhui HoClose to the Chartwell shopping mall, clean room and has all basic amenities. Heater did not really warm the room much and there is a centralized control at the corridor so I guess that is the reason why but the room wasn’t cold either so it wasn’t too bad staying during winter. The travelers next to our room made a lot of noise during bedtime (close to midnight) and I understand this is beyond the landlord’s control. The only thing that I would recommend is for the landlord to put up a notice to ensure that the lodgers will keep the house quiet after 10pm.
GGuest UserThe accommodation was modern, immaculately clean, and provided a high level of comfort. The cleaning staff excelled, delivering service that surpassed expectations. Overall, the experience was positive. However, it would have been beneficial to be informed in advance that the check-in office is located offsite, requiring approximately a 4 minute drive from the main premises. This information would have streamlined the arrival process.
GGuest UserWe stayed one night en route to Hobbiton and liked it so much that we stayed another 2 later in our trip.
Great location, and Cambridge is a relatively easy base to get to other places from.
Beautiful decor throughout, nice finishings and really peaceful.
It was very busy during our stay (around Christmas/NY) so a little wait for food/drinks but that’s to be expected. We had positive interactions with all hotel and restaurant staff.
My only feedback is that the switches in the rooms have blue lights on them, which, for people that like a black-out room, can disrupt sleep. Hopefully an easy fix!
GGuest UserVery clean amenities, staff were very helpful. Community kitchen is a great idea and we’ll set out with all utensils needed to cook a meal. Would definitely recommend the Silver Fern to anybody.
Ssamuel eelWas a good one... It was a pleasant trip I had. The location of the hotel was good too.
Super friendly staff and good hotel. Will definitely come back again. Breakfast was really impressive.
The only sad thing would be.... Super limited parking
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