Since the hotel is new, there were a few kinks. For example, we booked two rooms but only one was reserved initially. We appreciate that the refund for the unreserved room was processed afterward. The cleanliness on the first day wasn't great, but after we mentioned it, it improved significantly on the second day. Despite some minor issues and the hotel being new, it's still a place worth staying. The rooms are spacious and airy, and there's parking available. The breakfast selection could be expanded, though.
This hotel is very busy. It took them 35min to get me the room.
Executive room is facing the city and there is too much traffic and a lot of noise in the evening.
Trip.com sitesi üzerinden eşim ve 16 yaşındaki oğlumla birlikte 3 kişilik oda rezervasyonu yaptırdım. Bir çift kişilik ve bir de tek kişilik yatak beklerken bize verdikleri odaya çıkınca 2 tek yataklı olduğunu görerek şok olduk. Odamızı değiştirmelerini istedik. Çift kişilik ve tek kişilik yatak olan odalarının olmadığını iddia ettiler, tabiki 3 yetişkinin 2 tek kişilikte yatması mümkün olmadığından kabul etmedi. Bize uzunca bire süre zorluk çıkardılar. Biz kabul etmeyince bir kişiye ayrı bir oda açalım demek durumunda kaldılar. Kabul ettik. Ancak epeyce bir bekledikten durumu sorduğumuzda odaya açılır portatif bir yatak eklemeyi önerdiler. Gece müdürünün tutarsız ve sorunlu yaklaşımı ardından ön büro müdür aradı ve benzer tavrı kendisi de sergiledi. Biz ısrarla bu saçma durumu kabul etmeyince size suit odaya alıyoruz dediler. Suit odada iki kişilik yatak var. Yine uzun bekleyişler sonrasında odaya tek kişilik bir yatak getirdiler.
Oda maalesef kirliydi ve standart şekilde olması beklenen saç kurutma makinası gibi bir çok eşya emtialar da eksikti.
1.86 boyundaki oğlum maalesef getirdikleri yatakta yatamadı. Yatak beşik gibi sallanıyordu, sabitlemek için getirdikleri yatağı kanepeye dayadım ve diğer yanına da koltuk koydum. Ama maalesef çözüm olmadı. Zorla artık lanet olsun diyerek uyumaya çalıştığımızda gecenin 03 ü olmuştu. Sabah bitkin çok rahatsız ve dinlenmemiş olarak kalkıp hızla çıktık otelden. En az 50 ülke görmüş ve 500 den fazla otelde kalmış biri olarak 3. sınıf otellerde dahi karşılaşmadığım böylesine berbat bir durumu Wyndham markasında görmek bende büyük şaşkınlık yarattı.
Gece oda servisinden yiyecek bir şeyler istedim, basit bir talep için dahi yaklaşık 45 dakika bekledik.
Wyndham da son derece konforlu bir konaklama hayali ile rezervasyon yaptırmışken ve rezervasyonumuzda herhangi bir hata yokken böylesine kabul edilemez bir olayın başımıza gelmesi inanılır gibi değil.
Bize bu şoku yaşatan ve konuyu çözmek yerine türlü bahanelere sığınan gece müdürü ve ön büro müdürünü kınıyorum.
Her türlü merciye şikayet ederek bu durumu yanlarına bırakmamayı düşünüyorum.
Trip.com sitesinden ise bu rezil ve çileli gece için ödediğimiz bedelin iadesini bekliyorum.
I didn't get off to a good experience as the WiFi signal was poor and the room floor and corridor outside were dirty. However, after having spoken with Mustafa, the hotel manager, everything was fixed within an hour, which was much appreciated.
The rest of my stay was perfect, the room was really comfy and practical and quiet and I slept really well on the bed. The food available was well priced and catered to vegetarians and there was a taxi always waiting outside.
The location is ok. If you don't have a car the area is very polluted to walk in as it's on a motorway and very built up but there is a nice garden outside to relax in. The receptionist was always smiling and helpful, very polite.
The hotel is new and beautifully designed. The rooms are spacious, and it was a wonderful surprise that the non-smoking room smelled so fresh. Its location is right in the city center, and the breakfast is of very high quality. I would definitely stay here again if I return to Kayseri.
My friend and I loved this hotel. We loved the staff and the neighborhood. The neighborhood is not a tourist center so we got a real slice of life while there. We made many friends in the neighborhood at restaurants, and shops. I will truly miss the friends I made in this neighborhood.
Yorumlardan değerlendirip geldiğimiz yol üstü gecelik kaldığımız otel tertemiz imkanları yeterli ve güzel kahvaltısıyla bize keyif verdi teşekkür ederiz ilgi ve alakalarına,park yeri sorunsuz konum mükemmel
The room was great! Very close to the airport, and the service was great! Especially the mattress! So comfortable! It was the most comfortable mattress I've ever had on a business trip! A little firm, but soft enough! Super comfortable!
Excellent location, inside a quiet historical neighborhood (very atmospheric). There were small difficulties in finding a car car, but everything was found.
The room is good, clean, but we were first offered a room next to the smoke room, and there was a bad smell of tobacco + the inability to open the window. But we were replacing the room on request to a similar and no smell.
Breakfast is delicious, the staff is very nicely recommended hot traditional dishes they can cook (something was sharp, better to clarify, but everything is delicious).
And a separate thank you to the staff member of the Respshen Cagkan for the hospitality and help with our questions.
The location of the hotel was great. We didn’t had breakfast but It looked really nice. There was plenty of choice. The room was spacious enough. It was a good hotel according to Its price. There is free parking. There is EV charging in the next hotel.
Excellent hotel with complete facilities. Everything looks new, as if it has been recently renovated. The staff are very friendly and provide outstanding service. Breakfast is excellent with a wide variety of choices. I stayed here to go skiing at Mount Erciyes. Although the hotel shuttle service will start in early 2026, the staff kindly arranged a taxi for us. We also left our luggage at the hotel, and when we returned, they even served us tea, which was a lovely touch. 👍👍🥰🥰 I highly recommend this hotel for anyone visiting the city and planning to go skiing, as it is very close to Mount Erciyes.
We had a wonderful stay at Zumrut Palas Hotel in Mount Erciyes! The hotel was clean, beautifully decorated and very comfortable. We were pleasantly surprised when the friendly hotel management upgraded our room to a suite, which made our stay even more special. The location is excellent — easy access to the public transport & enterance to teleferik and just a short walk to the nearby mosque, which was very convenient for us. Our family truly enjoyed the warm hospitality and overall, it was a worthwhile stay. Highly recommended for anyone visiting Erciyes!
Location is great, room was enough to accomodate my family with 2 children, Seamless check-in/out experience, breakfast was healthy and a lot of varieties.
Amazing front desk trying to help us set up food delivery app although communication was hard and not successful due to mobile number required. We end up go to nearer mall getting our dinner. Super comfy bed and super near to airport.
Great location! Near tram station and is right next to the largest mall in Kayseri. Room is clean and spacious, with good mountain view. Also just 10 minutes car ride to the airport. The swimming pool is awesome with great mountain view. Just remember to bring your swimming cap or you can buy one there for 200 Turkish Lira.
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