Wonderful Place to Stay!

I booked Monday night to Friday at this hotel. Contacted them to let them know I’d be arriving Tuesday morning, very early on a red eye from the west coast. I’ve done this many times and never had an issue - in fact, the hotels have always appreciated the notice as it gives them more flexibility (for example, to let another lifetime tit Jim member like me, or any other guest, have a late check out). Not this hotel. They stated I’d need to pay for another night. I explained that I’d already paid for the night before when I wanted to arrive and was just trying to give them a heads up, but they insisted I go for another night (2 nights before my arrival) to get an early morning check in. Spoke to two people - both said the same thing. So I cancelled the reservation and filed a complaint. Then the front desk manager tried to pretend like it was all just a big misunderstanding. I saved the messages with the hotel. So, please. Do yourself a favor and find another hotel, that isn’t unethically trying to get people to pay two nights before they arrive in exchange for an early morning arrival. #themepark#zoo#nationalpark#lakes#beaches