Beechworth Motels

Our stay was comfortable, warm and met our needs while we were in town to visit a terminally ill relative in hospital. Website room rates are lower than what the staff in reception will charge you on check-in - if you plan to stay at this property, suggest booking and paying online to ensure you are charged the advertised rate. When we politely approached reception to first query our charge, then provide feedback to the staff that there were demonstrable discrepancies between website advertised rates and those charged at check-in, staff became aggressive and accused us outright of lying. To this day, the online Saturday night rate that staff claimed categorically would never be available online, remains available to book online at the rate that we advised them. We have since attempted to contact this business twice in writing with indisputable proof that the feedback we provided is true and accurate - we are still waiting for a response but we don’t expect one based on our experience with how this business operates. We are acutely aware of the challenges faced by tourism and hospitality businesses due to the pandemic, and politely approached this business to query what we believed was an error on our bill; when staff categorically rejected this, we asked that our feedback be captured that website rates are lower than rates charged in reception, in the interests of that business avoiding potential issues with ugly customers (which we were not). Their response was absolutely disgraceful, such aggression and abuse should never be directed at customers nor staff in this situation. We will not be back - we don’t give repeat business to dishonest and abusive businesses.

With a stay at The Graces Beechworth in Beechworth, you'll be just steps from Town Hall Gardens and Burke Museum. This luxury guesthouse is 0.1 mi (0.2 km) from Beechworth Gaol Unlocked and 0.1 mi (0.2 km) from Queen Victoria Park.Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access.Wrap up your day with a drink at the bar/lounge. A complimentary full breakfast is served daily from 8 AM to 9 AM.Featured amenities include express check-in, express check-out, and a 24-hour front desk. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.Make yourself at home in one of the 4 air-conditioned rooms featuring fireplaces and flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Conveniences include safes and refrigerators, and housekeeping is provided daily.