I won't give a bad review because it's a budget-friendly hotel. Yes, compared to others in the area, the standard is lower. The hotel room feels like a capsule hotel, and the bathroom and toilet are so small you can barely fit in.
However, the hotel's price is accordingly lower. The breakfast was clean but the selection was quite poor. The budget concept prevails here too. But you could add eggs to your menu, the breakfast selection is really lacking.
My towels and bedding in the hotel room were clean. However, I had an insect visitor in the sink, which might indicate problems with pest control. You should look into that.
Excellent hotel, conveniently located near Zaventem Airport. The reception staff are all friendly and helpful. There's an option for early check-in for an extra €20. It has both underground and outdoor parking, with charging stations for electric cars. The rooms themselves are very spacious and modern, with comfortable beds. I'll definitely be back!!
This is a new hotel, very clean, and gets tidied up daily. The front desk staff are friendly, and there's free coffee. The shower has excellent hot water pressure. It's a 5-minute walk from Diegem station, where IC or S trains run to the city center approximately every half hour. There's also a convenience store just 3 minutes away.
Facilities: Excellent
Cleanliness: Excellent
Environment: Excellent
Service: Excellent
I booked this hotel near the airport to catch my flight. Its best feature is the superb location – it's right across from the departure level entrance. The breakfast was also pretty good and suited Chinese tastes.
The room is very spacious and has a kitchen, which is quite nice. The hairdryer works great, with strong airflow! You can have breakfast at the Holiday Inn across the street.
There's a free shuttle bus from the airport, but the departure times aren't very accurate. We queued at 6:30 PM for the 6:50 PM bus, but it still hadn't arrived by 7:10 PM, so we ended up taking an Uber. On the way back to the hotel, we actually ran into the shuttle bus that was supposed to take us there earlier... There's also a free shuttle bus to the airport, and its departure times are more or less on schedule.
PS: For travelers departing from Brussels Airport, make sure to arrive at the airport three hours in advance, otherwise, you'll be queuing for a very long time and might miss your flight.
This is an airport hotel, offering a shuttle bus service and featuring a flight information screen in the lobby, clearly catering to airport travelers. It wasn't very crowded; the whole hotel felt quite empty. It's close to Diegem station, about a 12-minute walk, but it's mostly uphill and downhill, so it can be a bit tiring. The hotel breakfast was great, very rich and satisfying. There's a shuttle bus schedule in the lobby; I took the 8:45 AM bus, which arrived at the airport around 9 AM.
A truly perfect stay; everything was exactly as pictured. The room was spacious, clean, and very well-equipped, making you feel right at home thanks to the kitchenette and comfortable living areas. The staff was welcoming and professional. The breakfast was plentiful and varied.
The only slight drawback: the hotel is located about 30 minutes from Brussels city center, but it's ideal for a stay near the airport.
The hotel doesn’t look like much from the outside but inside it’s very nicely decorated and has a great atmosphere,
Staff is super helpful and friendly.
Overall an amazing hotel and I definitely recommend it for the price.
I have never had doubts about Novotel, having stayed at Novotel hotels in Antwerp, Singapore, and now Brussels. I usually have good experience with Novotel hence the hotel has been my choice. Normally, I always inform the hotel in advance if I will be checking in late by using the link provided by Trip.com, and I usually receive a prompt and professional response from Novotel hotels.
Unfortunately, my experience with Novotel Brussels Airport was disappointing. Despite sending emails to inform them about my late check-in—first via the *********** link and then directly to the hotel—I received no response at all. This is unusual, as on the same day I contacted two different hotels for upcoming stays, and the other hotel replied promptly. Only Novotel Brussels Airport did not respond.
There was also a booking issue where I was told that my two children were not included in the reservation, even though the booking was made through Trip.com’s automated system and full payment had already been completed. The receptionist told me they cant do anything since I came late. But I showed them my email via the trip.com link and they said that was not their email address. So Is the management or your staffs not doing a good homework professionally?
To make matters worse, I accidentally left my mobile phone at the hotel and only realized it half a day later. When I called the hotel, I was told to send an email. I emailed twice, yet I still have not received any reply. It is very frustrating when phone assistance is unhelpful and emails are simply ignored.
Overall, I felt unsupported and unsure where to seek help due to the lack of response and assistance. This experience does not meet the standards I have come to expect from Novotel. I sincerely hope Novotel Brussels Airport will improve its communication and customer service.
Very Good
163 reviews
8.6/10
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XXiangjiaoshudexiangjiaoshuThe room was clean and only a 15-minute walk from the airport shuttle, which was super convenient. The staff were friendly and helpful, always with a smile. My only complaint is the lack of luggage storage, which was a bit inconvenient. The self check-in was fancy, but if you arrived early, you couldn't get in, which felt a bit pointless.
GGuest UserI have never had doubts about Novotel, having stayed at Novotel hotels in Antwerp, Singapore, and now Brussels. I usually have good experience with Novotel hence the hotel has been my choice. Normally, I always inform the hotel in advance if I will be checking in late by using the link provided by Trip.com, and I usually receive a prompt and professional response from Novotel hotels.
Unfortunately, my experience with Novotel Brussels Airport was disappointing. Despite sending emails to inform them about my late check-in—first via the *********** link and then directly to the hotel—I received no response at all. This is unusual, as on the same day I contacted two different hotels for upcoming stays, and the other hotel replied promptly. Only Novotel Brussels Airport did not respond.
There was also a booking issue where I was told that my two children were not included in the reservation, even though the booking was made through Trip.com’s automated system and full payment had already been completed. The receptionist told me they cant do anything since I came late. But I showed them my email via the trip.com link and they said that was not their email address. So Is the management or your staffs not doing a good homework professionally?
To make matters worse, I accidentally left my mobile phone at the hotel and only realized it half a day later. When I called the hotel, I was told to send an email. I emailed twice, yet I still have not received any reply. It is very frustrating when phone assistance is unhelpful and emails are simply ignored.
Overall, I felt unsupported and unsure where to seek help due to the lack of response and assistance. This experience does not meet the standards I have come to expect from Novotel. I sincerely hope Novotel Brussels Airport will improve its communication and customer service.
GGanBatManThe hotel is quite far from the city, but the train station is only about a 10-minute walk from the hotel. However, the transportation costs for commuting back and forth to the city add up quickly, so that is something to keep in mind.
The rooms are spacious and comfortable. However, the shower floor is very slippery, so extra caution is needed.
It is a large hotel with many travelers, so breakfast can get very busy. I would recommend going down around 7–8 AM; otherwise, it may be difficult to find enough food or even a place to sit.
GGuest UserThe hotel doesn’t look like much from the outside but inside it’s very nicely decorated and has a great atmosphere,
Staff is super helpful and friendly.
Overall an amazing hotel and I definitely recommend it for the price.
GGuest UserThe hotel is great; it's comfortable and provides all the basic essentials for a stay. I stayed for one night, and it was perfect for resting up before continuing my trip.
GGuest UserGood location, in the city center, it is more convenient to go anywhere, the environment is good overall, the staff can also respond to needs in time
GGuest UserFacilities: Excellent
Cleanliness: Excellent
Environment: Excellent
Service: Excellent
I booked this hotel near the airport to catch my flight. Its best feature is the superb location – it's right across from the departure level entrance. The breakfast was also pretty good and suited Chinese tastes.
GGuest UserThe room is very spacious and has a kitchen, which is quite nice. The hairdryer works great, with strong airflow! You can have breakfast at the Holiday Inn across the street.
There's a free shuttle bus from the airport, but the departure times aren't very accurate. We queued at 6:30 PM for the 6:50 PM bus, but it still hadn't arrived by 7:10 PM, so we ended up taking an Uber. On the way back to the hotel, we actually ran into the shuttle bus that was supposed to take us there earlier... There's also a free shuttle bus to the airport, and its departure times are more or less on schedule.
PS: For travelers departing from Brussels Airport, make sure to arrive at the airport three hours in advance, otherwise, you'll be queuing for a very long time and might miss your flight.
IIka_EllyGreat experience!
We were 3 people + 2 dogs. The room and bathroom was spacious and very clean.
The staff was very friendly.
The breakfast was and had a lot of choices.
Dogs welcome!
The hotel is just beside the building where people do their IELTS English which was perfect for us.You walk out the door behind the reception and straight in to the Madison Building, IP Campus.
Just a couple of things that could be better.
No fridge in the room. No coffee machine, just instant coffee.
Parking 15€ for the night.
And for info. There isn't a restaurant in the hotel. We thought we could have had lunch where we had breakfast, but it wasn't possible. Instead you can buy ready-made meals and warm then up in a microwave. It wasn't too bad of quality though. Freshly made in glass jars and 3 vegetarian options.
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