I’ve never had a team this pleasant and genuinely caring. Even in the restaurant, the staff went out of their way to connect with me and make me feel welcome.
The rooms are a bit on the rough side and could use a few updates, but everything was clean and functional. The breakfast is very basic and could be improved, though to be fair — it’s free.
The shuttle service was a lifesaver, and honestly, it’s the people here that make the biggest difference. Their kindness and effort raised my rating higher than it would have been otherwise.
Love the breakfast there! Complimentary coffee and tea all day long!
Location is very good as there is public transport right outside of the hotel.
Suitable for families or a weekend gate away as there is a very nice chocolate right outside of the hotel.
I stayed for a total of six days, the first time I booked 3 days, and the subsequent days increased every day, but the price was different each time (maybe the discount is different). The first price was 750 yuan, and the last price was RMB 1206, the gap is quite large, it is estimated that the earlier you book the price, the better.
The room is large and very clean. Like many hotels in Canada, the room is equipped with an old-fashioned air conditioner, which is a bit noisy, but you will get used to it after staying for a few days. It is generally quite comfortable. The front desk service is very polite. The room we were assigned is next to the atrium. The window is the platform of the atrium. If there are people outside, they can stand on the ground and see the room directly. The privacy is a little poor, so the window is equivalent to no window. It is closed during the day and night, and the curtains are drawn tightly, although it seems that there are no people outside all day. The hotel restaurant is a bit far from the room. You need to go around several corridors and go out of the security door. The breakfast is paid separately, and the taste is good. The hotel is close to the waterfront, which is very convenient for walking on the beach.
This hotel is well located and the service provided by the front desk staff, Ms. Iryna, is particularly considerate. If you encounter any problems, you can get them solved promptly by approaching her, which makes guests feel at ease during their stay.
The hotel is old and the equipment is average. The location is very good, just by the pier. It is very convenient to eat nearby. The restaurant on the first floor of the hotel is also OK. We didn't go out to eat one day in heavy rain. We tried it and felt it was not bad. Parking is charged. There is also a Japanese restaurant nearby. It is good to try.
Facilities: Very good
Hygienic: clean and tidy
Environment: Too satisfied 👍, the bed is very comfortable, watching the sea, so beautiful!
Service: Very good, the handsome guy at the front desk forgot to ask the name, very thoughtful and careful! I originally booked for two nights, and stayed for 3 nights decisively. The hotel is very close to the violin 🎻 square, more than 10 minutes along the seaside boardwalk.
I took my partner for a weekend staycation at the Sutton Hotel to celebrate his 40th birthday. We ate at Chop one of the nights as part of our Stay and Dine package. All the staff at the Sutton hotel were lovely to deal with and went above and beyond to make our stay fantastic.
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112 reviews
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7.5/10
GGuest UserAwesome location right in town walking distance to anything you could want. Stunning views and grounds. We stayed in Skye house. We will be back
GGuest UserI’ve never had a team this pleasant and genuinely caring. Even in the restaurant, the staff went out of their way to connect with me and make me feel welcome.
The rooms are a bit on the rough side and could use a few updates, but everything was clean and functional. The breakfast is very basic and could be improved, though to be fair — it’s free.
The shuttle service was a lifesaver, and honestly, it’s the people here that make the biggest difference. Their kindness and effort raised my rating higher than it would have been otherwise.
张张The location is OK, it is quite convenient to go out and turn around, but not by the sea, the parking lot on the roadside is quite convenient. This hotel is a bit like a hotel apartment with a microwave in the room and a small hall
GGuest UserThis hotel is well located and the service provided by the front desk staff, Ms. Iryna, is particularly considerate. If you encounter any problems, you can get them solved promptly by approaching her, which makes guests feel at ease during their stay.
GGuest UserWe booked for 2 nights using an app. When booking two nights straight, it will be more expensive than booking two nights seperately. The first night, the app suggested a disability room. I told the lady at the front desk if that room is needed for someone in need I don't mind changing. The room has a little more space than the 2nd room we had, but overall I would say much cleaner...with a funny smell. The second room, as soon as you get in, it smelled humid and mold; there were mold on the ceiling of the bathroom and all around the tub. Two of the towels were undone as if they were already used, and only has 1 set of towel for a 2 person staying. There were squashed bugs on the wall. On the bed, it seemed like someone stepped on it with their shoes on. (See pictures) All the staffs are very nice. I asked for extra towels and pillow cases and the lady at the front desk brought them to our room.
GGuest UserI stayed at Chateau Bedford, Trademark Collection by Wyndham from April 19–20, 2025, for a family trip to Halifax. Overall, it was a pleasant experience. The staff were friendly and helpful, especially when we needed extra towels, toiletries, and coffee refills, which were initially insufficient in the room.
The hotel facilities were generally good, but the TV casting function did not work properly during our stay. Also, the breakfast could offer a bit more variety, and unfortunately, the hot cake machine was out of order, which was a disappointment for my kids.
That said, the service team was responsive, and we appreciated their support throughout our stay. With a few improvements, the experience could be even better.
Thank you for your hospitality!
GGuest UserThe young man at the front desk was kind. The breakfast was included. It has scrambled eggs, sausages, juice, some fruits, yogurt, cereals, waffles makers, toasts, hot beverages. I like how they put at our disposition recyclable trays to bring back to our room. The room was clean-ish (except for dead squashed bugs on the wall and door). Overall, it was a nice stay.
GGuest UserFound some trash on the ground by the trash can ( Qtip) for the most part I liked my stay all staff I had dealings with were very good and nice!
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