This is definitely a smart choice for passengers catching an early flight from Brandenburg Airport – incredibly convenient! Plus, the excellent value for money in terms of facilities, cleanliness, and service makes it highly recommended for anyone transiting through Berlin.
Super beautiful and sweet room. You have to hear a train rush in the night 2-3, but not really dramatic. The breakfast was almost empty and the coffee machine was not going, but it was possible to make it at the reception because they have a machine there. The lady behind the trees could check in as well as no German. We can't, however, english many certainly. If I book a hotel in DE, I would like a German-speaking person as a contact point for all cases. But € 100 for 2 people with breakfast and parking (10€) very good. Please return
It's a very clean and nice place. I camped in a tent and it was very comfortable; it's also a safe place. I hadn't locked the locker where I kept 450 euros and my passport, so for our safety, they took the money and passport from the open locker and returned them to me at the security office.
The staff at the hotel was exceptionally friendly, the breakfast buffet was very extensive and delicious. It is seen individually that the building has come into the years and could need a little lifting in the form of color and newer equipment. For the location is very good, centrally located and everything is well reached. You should work with this pound.
This is new hotel, conveniently located very close to the central train station in Potsdam. Take the exit to Friedrich-Engels-Straße, turn right and you already see the new nice looking building about 300 m away on the other side of the street ”Lange Brücke” (long bridge). The reception and breakfast area is on the first floor (Erdgeschoss), well lighted with large windows. Everything looks new, nice and neat. (No worries, no smell at all from construction materials or new furniture, also not in the corridors or in my room). The standard room I booked is small with minimalistic furniture, but I like it simple anyway. The tiles in the bathroom are real cool and nice looking, so is the carpet and color arrangement in the floors.
The staff was friendly, but you need to be a bit patient, as several if them are new and still being trained on the software to check in. 😊
No doubt, next trip to Potsdam I will chose the same hotel.
I am writing to formally document a series of service failures, inconsistencies, and a safety concern experienced during my recent stay at IntercityHotel near the airport in northern Germany.
Upon arrival, I encountered unprofessional conduct at reception. Despite the desk being empty, two staff members failed to acknowledge me appropriately, avoided eye contact, and instructed me to wait in a dismissive manner. Although self check-in machines were available, no guidance was offered. I had to identify and request to use them myself, receiving only minimal and inattentive responses.
During my stay, I requested a basic item (a box of tissues) from housekeeping, which was never delivered. This reflects a failure to fulfill a simple and reasonable guest request.
More concerning was the inconsistency regarding late check-out terms. I had agreed with a morning receptionist (Amy) on a late check-out until 3:00 PM for €35. However, when I reconfirmed this with the night receptionist, I was informed that check-out was only free until 1:00 PM and that each additional hour would cost €50. This contradiction indicates a lack of internal coordination and transparency. As a result, I was compelled to leave earlier than planned.
Additionally, my interaction with breakfast/lounge staff was inappropriate and unprofessional. I was met with visible irritation (sighing, dismissive tone), condescending remarks regarding my order, and poor service delivery. The coffee provided was of unacceptable quality (containing grounds and served in a visibly dirty cup). A request for almond milk was handled with reluctance and discourtesy. The final remark, “enjoy your coffee,” was delivered in a sarcastic and unprofessional manner.
Importantly, I also encountered a safety issue in the room: I found a piece of broken glass on the floor at the entrance of the bathroom. This represents a clear lapse in cleaning standards and poses a risk of injury, which is unacceptable in any hotel environment.
While I acknowledge that the room was otherwise clean and comfortable, with good air conditioning, and that the bathroom facilities and breakfast offering met expected standards, the overall experience was significantly undermined by repeated service failures and the aforementioned safety concern.
The pattern of behavior observed suggests deficiencies in staff training, internal communication, quality control, and basic service standards. This falls below what can reasonably be expected from a hotel operating under a recognized brand.
I trust this complaint will be taken seriously and reviewed internally to prevent similar experiences for future guests.
When you stay at Kur- & Wellness Haus Spree Balance in Burg, you'll be on a river, within a 10-minute walk of Spreewald-Therme and Burg im Spreewald - Tourist Information Office. This luxury hotel is 0.5 mi (0.8 km) from Kirche Burg (Spreewald) and 0.6 mi (1 km) from Heimatstube Burg.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. Additional features at this hotel include complimentary wireless internet access, wedding services, and tour/ticket assistance.
Satisfy your appetite for lunch or dinner at Konrads, a restaurant which specializes in local and international cuisine, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge.
Featured amenities include dry cleaning/laundry services, multilingual staff, and luggage storage. Self parking (subject to charges) is available onsite.
Stay in one of 38 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature rainfall showerheads and complimentary toiletries. Conveniences include safes and desks, and housekeeping is provided daily.
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GGuest UserI am writing to formally document a series of service failures, inconsistencies, and a safety concern experienced during my recent stay at IntercityHotel near the airport in northern Germany.
Upon arrival, I encountered unprofessional conduct at reception. Despite the desk being empty, two staff members failed to acknowledge me appropriately, avoided eye contact, and instructed me to wait in a dismissive manner. Although self check-in machines were available, no guidance was offered. I had to identify and request to use them myself, receiving only minimal and inattentive responses.
During my stay, I requested a basic item (a box of tissues) from housekeeping, which was never delivered. This reflects a failure to fulfill a simple and reasonable guest request.
More concerning was the inconsistency regarding late check-out terms. I had agreed with a morning receptionist (Amy) on a late check-out until 3:00 PM for €35. However, when I reconfirmed this with the night receptionist, I was informed that check-out was only free until 1:00 PM and that each additional hour would cost €50. This contradiction indicates a lack of internal coordination and transparency. As a result, I was compelled to leave earlier than planned.
Additionally, my interaction with breakfast/lounge staff was inappropriate and unprofessional. I was met with visible irritation (sighing, dismissive tone), condescending remarks regarding my order, and poor service delivery. The coffee provided was of unacceptable quality (containing grounds and served in a visibly dirty cup). A request for almond milk was handled with reluctance and discourtesy. The final remark, “enjoy your coffee,” was delivered in a sarcastic and unprofessional manner.
Importantly, I also encountered a safety issue in the room: I found a piece of broken glass on the floor at the entrance of the bathroom. This represents a clear lapse in cleaning standards and poses a risk of injury, which is unacceptable in any hotel environment.
While I acknowledge that the room was otherwise clean and comfortable, with good air conditioning, and that the bathroom facilities and breakfast offering met expected standards, the overall experience was significantly undermined by repeated service failures and the aforementioned safety concern.
The pattern of behavior observed suggests deficiencies in staff training, internal communication, quality control, and basic service standards. This falls below what can reasonably be expected from a hotel operating under a recognized brand.
I trust this complaint will be taken seriously and reviewed internally to prevent similar experiences for future guests.
SSummer-coolWarm service, great breakfast, although far from the city, there are 2 big supermarkets opposite the hotel, convenient shopping. The accommodation is clean and tidy, although it is an old-fashioned door key, but the sense of security is still enough.
GGuest UserThis is definitely a smart choice for passengers catching an early flight from Brandenburg Airport – incredibly convenient! Plus, the excellent value for money in terms of facilities, cleanliness, and service makes it highly recommended for anyone transiting through Berlin.
GGuest UserIt was nice to stay here. Good and pleasant hotel. The only thing I was charged twice, one time by trip.com and hotel. So multiply your amount *2 and enjoy your stay)))
AAnonymous UserApartment was very nice and tidy. It had so many nice amenities in the room and I loved the TV was able to face the bed! Check in and check out services was really easy and smooth, all digital.
The hotel's location is a 5 to 20-minute walk from the bus stop (depending on which bus you took), with buses running every 30 minutes to berlin airport. It's approximately one hour from Berlin Central Station from the Berlin Airport.
A key point to note is that the main entrance door locks after ~10 PM, and there is no night staff. We discovered this the hard way one evening and panicked. We later found out that you must use the hotel's website app (the same one used for check-in) to unlock the door. There is a ”front door” button in the app that triggers the lock.
This was not immediately obvious, as we saw another traveler struggling with the same issue. I highly recommend setting up the app beforehand, as checking in late at night without it would be very difficult.
LLIANGHotel location is very good, right at the entrance of the train station, the train station has supermarkets and restaurants. There is a swimming pool and sauna on the ninth floor of the hotel, which can eliminate the tiredness of the journey. Breakfast is better, pure Western food, there is no way for students who can't accept it.
TThomas SuzhouThis is new hotel, conveniently located very close to the central train station in Potsdam. Take the exit to Friedrich-Engels-Straße, turn right and you already see the new nice looking building about 300 m away on the other side of the street ”Lange Brücke” (long bridge). The reception and breakfast area is on the first floor (Erdgeschoss), well lighted with large windows. Everything looks new, nice and neat. (No worries, no smell at all from construction materials or new furniture, also not in the corridors or in my room). The standard room I booked is small with minimalistic furniture, but I like it simple anyway. The tiles in the bathroom are real cool and nice looking, so is the carpet and color arrangement in the floors.
The staff was friendly, but you need to be a bit patient, as several if them are new and still being trained on the software to check in. 😊
No doubt, next trip to Potsdam I will chose the same hotel.
LLucien P. FantkeFantastic location. Friendly service. Good breakfast. But: internet super slow if working at all. No flexibility in bike rental. Staff tried to be helpful but wasn’t very knowledgeable in certain areas. Free welcome apples were a nice touch. Room itself could have been cleaner. Broken outside window. Tv not properly working due to internet issues. Water wasn’t refilled. Had to ask for refill during our 3 day stay (even we booked the luxury suite) especially on a Sunday when all shops are closed that isn’t very cool. Staff was very friendly about it but I would prefer service that doesn’t wait for me to ask for things.
WWasssupDespite the 10mins long walk on main road to the hotel (they do provide sign to guide you), I really enjoyed my stay that is away from the city. The front desk staffs are very friendly in helping me in renting a bicycle and using their sauna.
A great place to unwind and relax with long cycling path. The breakfast is acceptable and filled with choices.
The front desk staffs also informed me that they do sell pizza when I come back late one night as everywhere nearby was closed
HHa_R_KWe stayed in two suite rooms. One for 3 people and another for 4 people. Both suites were spacious, fully furnished, and equipped with excellent amenities including a washing machine and dishwasher.
The location was very convenient: just 3 minutes from the S-Bahn station, 4 minutes from the tram stop (Haltestelle), and only 5 minutes from Ristorante Toscana.
We had a fabulous stay and truly appreciated the comfort and convenience provided. Highly recommended!
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