We had such a wonderful stay at The Pearl South Pacific Resort! My boys had an amazing time – from the pool to the beach and all the little activities, there was never a dull moment. The staff were welcoming and the atmosphere made it so easy to relax and enjoy our holiday.
Everything about our stay was great, except for the internet connection, which could definitely be improved. Other than that, it was a fantastic experience for the whole family, and we’d love to come back again!” 🌴☀️💦
Where do you start. Greeted us with sincerity and had bn upgraded. The Bures were beautiful, everything you need. But could have used a bigger fridge .Gardens were immaculate. Staff were amazing, kind, genuinely friendly. Went out of their way to know our names. At dinner we were welcomed with their welcome song. We stayed twice. We had already booked our timeshare for our second week and were very sad to leave. All the staff came together to sing Fijis good bye song ‘Isa Lei’ which brought tears to our eyes. Only spent three nights at our timeshare and rang Crusoes to say we were coming back. They welcomed us back with open arms. Snorkeling was great. Activities were pre organized for the next day. We loved every moment and we will def be coming back next year. We made lifelong friends
We chose to stay here for one night as a transit, which helped given our flight was delayed and we were travelling with a toddler. We waited for 30 mins for the free shuttle as we didn’t know we were waiting in the wrong area. They didn’t have a driver waiting with a sign and they didn’t communicate with help desk (we contacted help desk to call the hotel to let them know we arrived) about clear instructions where to meet. Waiting with a toddler wasn’t fun, so would appreciate if you had a driver waiting or check on flight status, despite delay - as I provided them the details or wrote in the email to wait straight ahead, not where the taxis were waiting.
Hotel was a few minutes drive from airport. Room was spacious, shower was ok, bed was ok (sheets need bleach as there were old - not fresh dirty marks on it), they didn’t provide free water or filtered water, so we had to buy water. Breakfast was a fair spread. The playground looked great for kids/ toddler but it was raining so we couldn’t use it. Simple things (free water, better communication with shuttle, cleaner sheets) could have improved the experience and that’s why I’m providing this rating,
Perfect location for the airport, literally walking distance across the road (and yet didn’t really hear planes!). Lovely grounds & pools. Good restaurant, although dinner portions very small. We had the cheapest room type, and it was disappointingly close to the kitchen noise & walls were very thin - we could hear our neighbours coughing through the night. We would use again for the airport, but try a more expensive room option.
Very dated hotel, if you just doing a quick stay and travelling on to your next destination it works well. We arrived to no towels and had to leave a $50 room deposit, thankfully we changed some cash before we left the airport, they had no eftpos facilities working. Our towels we had to go and collect at 10.30pm that night.
Such a great customer service. I booked a room with a king bed and by mistake i was given a room with 2 single beds. The team quickly responded and upgraded me to a ocean view room with a king bed for free. Their breakfast was awsome. I loved every second of my stay. And hats off to the fijian guy at the entrance. I forgot his name. He was so helpfull carrying everyones bags and showing them their rooms and he always had a smile on his face. Definetly will stay again.
Quite place away from the crowds and busy centre.
The resort is near the beach, which has very clear sea water.
The waves are blocked by the coral reef, so the water stays calm.
The staff are friendly and helpful.
Breakfast is good, but a change of menu, at least once a week would be great.
The customer service at Nalagi Hotel was amazing from start to finish. The staff went above and beyond to help us with taxis and directions, and the rooms were immaculate with fresh towels and daily cleaning. We absolutely loved Dongsheng's Chinese Restaurant downstairs and ended up eating there for our entire trip. A perfect stay with wonderful hospitality!
Best Choice in terms of value for money and to be in e local environment. This small beach strip has excellent choice of bars and well prepared food. The hotel rooms a complete equipped and clean, but a bit worn out. We had here the last day of our stay and enjoyed the time before taking the short and perfect shuttle of the hotel to the airport.
A very nice resort. Located next to the ocean so the view is very beautiful. The facility is clean and the price is affordable and reasonable. I would stay here again if I come back to Fiji. It’s 20-30mins away from Suva. I came alone but it’s a good hotel for Families too
Great
136 reviews
9.3/10
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GGuest UserThe customer service at Nalagi Hotel was amazing from start to finish. The staff went above and beyond to help us with taxis and directions, and the rooms were immaculate with fresh towels and daily cleaning. We absolutely loved Dongsheng's Chinese Restaurant downstairs and ended up eating there for our entire trip. A perfect stay with wonderful hospitality!
ZZhangzuxun1. It is relatively close to the airport, about 3 kilometers, and a taxi is about 20 Fijian dollars.
2. The internal environment of the hotel is good, and the guest rooms are equivalent to single-story townhouses.
3. There is a large outdoor swimming pool, but there was no water and it was not open during this check-in.
4. There is no restaurant. Meals need to be eaten at the coffee bar outside. There are no other restaurants nearby.
5. There is no drinking water or shampoo or shower gel in the room.
In short, it feels like it’s just a place to sleep.
GGuest UserVery dated hotel, if you just doing a quick stay and travelling on to your next destination it works well. We arrived to no towels and had to leave a $50 room deposit, thankfully we changed some cash before we left the airport, they had no eftpos facilities working. Our towels we had to go and collect at 10.30pm that night.
ZZoeZoeLo1. I arrived at the hotel at 9am, because of the room not yet ready, we wait until at 1pm, the staff said the room is almost check out, will be ready at 2:30pm, we wait for almost 6 hours, until after 3pm, it's the check in time, the staff said the room still not yet ready. OMG... but at last, thank you to Trip.com for resolving the problem; we got a refund for the first night.
2. Room service is really bad; the box of tissues, the shampoo, and the body lotion all need to wait for a day to refill.
3. The lobby is very, very small, does not look like a 5-star hotel, and many people sleep on the sofa; they also wait for a long time to check in.
4. The Fiji Airlines counter is not open all the time, so we had to take the luggage by ourselves and check in at the airport at last.
5. The only good point to stay is that the port is very near, it's convenient for island hopping, and the restaurants are not bad.
Llp_948Overall, the hotel is beautiful and offers a very pleasant setting. The facilities are well maintained, and the atmosphere is relaxing. A special mention to the staff, who are always present, smiling, and genuinely willing to help at any time, their service is definitely a strong point of this hotel.
However, there was a significant issue regarding the room booking. I had reserved a room with an ocean view, and the photos clearly showed this. Upon arrival, I was assigned a room set far back, with no real ocean view. After speaking with reception, I was told that the photos were inaccurate and that the issue came from Trip. Regardless of whether this is the responsibility of the platform or the hotel, this situation is simply not professional and creates unnecessary disappointment.
For those specifically looking for a nice ocean view, this may not be the right place. The water itself is not particularly appealing, as it appears green and not very clear.
Access to the hotel is quite unique, as you need to take a small boat (about one minute) to cross from one side to the other, which can be a nice experience but may not suit everyone.
Lastly, if your room is located far from the reception area, you will need to rely on golf car to get around the property. Unfortunately, these are not always readily available, which can be inconvenient.
In summary, the hotel has great potential thanks to its setting and excellent staff, but some aspects, especially booking accuracy and logistics could be significantly improved.
GGuest UserThe rooms are tastefully decorated and well-equipped, and the views are absolutely perfect. The restaurant quality is also good, and watching the sunset at the fish bar was a fantastic experience. The staff are all incredibly well-trained, enthusiastic, and professional—it's not just a few individuals, but every single employee is welcoming and ready to assist with anything you need. Marriott's hotel training really shines through here. If I had to nitpick, the hotel sofas are a bit dated and starting to yellow slightly, and while the bed sheets are clean, they also show a bit of age with a slight yellowish tint. On a positive note, the bed and pillows were incredibly comfortable; I rarely sleep this well in a hotel. This is definitely a highly recommended top-tier hotel in Fiji.
GGuest UserMy overall stay was fantastic! The environment was quiet and comfortable, and the room was clean and tidy with all the amenities I needed. The service was warm and attentive, with a friendly attitude; both check-in and check-out were smooth. It was great value for money, and I felt relaxed and at ease during my stay. It was a very satisfying experience, and I'll definitely prioritize staying here again for my next trip.
GGuest UserA very VERY strange experience here I must say.. I arrived at the 28 bed dorm room (even though trip.com said it was 10 bed) and there was no sign of any other life in the dorm at all. Most of the beds looked like they had been made months ago and nobody had slept in them since because they were covered in a layer of dust and dirt.. I went back to reception to ask what was going on and they said I’m the only one booked in so I just accepted it as it was. However, later on when I was sitting the bar a member of staff approached me and told me I had been upgraded (because supposedly the dorms weren’t clean due to a big group having checked out yesterday) so I ended up spending two nights in a luxurious Bure, the first night shared with someone else who was booked in for the dorms. The Bure was beautiful and spotless and I am very grateful for the upgrade. The outside shower was also very nice!
The breakfast was excellent with lots to choose from! Eggs, sausages, beans, bread, cakes, yogurts, fruit, multiple cereals, tea, coffee and juice, one morning there were pancakes.
The only downsides to this resort is they don’t have any activities or excursions of their own and they direct you to the hotel further along - I did snorkelling there which costs $75 - the whole thing felt rushed in my opinion and the trip wasn’t worth the money. We got barely any time in the water and there was no time to stop and observe anything, seemed like the guys on the boat just wanted to get it all over and done with as fast as possible.
GGuest UserThis is not up to standard with a 5-star resort. Overall it’s a nice stay, but overpriced and don’t go expecting 5-star luxury. It unfortunately has not kept up with the maintenance it has needed over the years.
Negatives
- had aircon issues and slept without aircon, they moved us rooms to fix this
- had a leak above our shower in both tooms
- fridge was broken in both rooms
- lack of pool towels for number of guests, tried getting a pool towel on multiple occasions to be told they were out. When we eventually got some they were stained.
- lack of snorkle gear for guests, we unfortunately couldn’t snorkle because they were always out. We spoke to other guests who went and bought some because they couldn’t get any either
- aircon in rooms is very loud
- internet access drops out constantly
- we couldn’t watch tv as the internet was down for netflix on the tv and we were told we could only watch it on phones or ipads
- food menus in the room are dirty and falling apart
Positives
- most of the staff is really friendly
- adults only pool is calm and quiet
- good assortment of activities and things to do in the hotel
- staff is mostly helpful when you need things
We actually tried to refund the end of our stay so we could leave. I wouldn’t recommend it to people and just know if you do stay here it is more like a 3 to 4 star resort.
GGuest UserQuite place away from the crowds and busy centre.
The resort is near the beach, which has very clear sea water.
The waves are blocked by the coral reef, so the water stays calm.
The staff are friendly and helpful.
Breakfast is good, but a change of menu, at least once a week would be great.
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