Another wonderful stay.
Reception staff warm and friendly.
Upgraded to a sea view suite, lovely views over the bay, what a view to wake up to.
Huge selection of fresh breakfast food, waiting staff very friendly and attentive.
Location is fantastic a few minutes walk down the hill to the harbour.
Our 2nd stay at this hotel this year, 5 stays in total.
When you stay at The Dilkhusa Grand Hotel By Compass Hospitality in Ilfracombe, you'll be near the beach, within a 15-minute drive of North Devon Coast and Exmoor National Park. This hotel is 10.9 mi (17.5 km) from Saunton Sands and 0.1 mi (0.1 km) from Ilfracombe Museum.
You can enjoy a meal at the restaurant serving the guests of The Dilkhusa Grand Hotel By Compass Hospitality, or stop in at the snack bar/deli. Quench your thirst with your favorite drink at the bar/lounge. English breakfasts are available daily from 7:30 AM to 9:30 AM for a fee.
Stay in one of 98 guestrooms featuring flat-screen televisions. Cable television is provided for your entertainment. Bathrooms have bathtubs or showers and hair dryers. Conveniences include phones and coffee/tea makers, and housekeeping is provided daily.
Although the standard twin bed room we occupied is quite small, it is well decorated, has modern furniture and is spotlessly clean. There is a recent shower unit, a TV, a fan, and tea and coffee making facilities. There are twin electrical sockets and 4 USB outlets adjacent to each bed. While the window looks along the coast rather than directly out to sea, the view is very pleasant. The English breakfast was good, and the manager, Adam, very helpful. There is parking on a hard-standing at the side of the hotel. The sea and pier are close by, and the main shopping area is walkable. Overall we enjoyed our stay a lot. Two constructive suggestions are (1) a shelf in the bathroom for toiletries which won't stand on top of the curved sink, and (2) provision of a toilet brush.
Great location, just a few minutes from the train station. Despite looking like an old building, the rooms were comfortable with good views from the window. It's basically in the town centre so you can walk to the nearby attractions. One negative was that they wanted to charge us for a late check-out.
Great location for the south-west coast path. Room comfortable but the quality of the service, food and drink was outstanding. Breakfast menu and dinner in particular had a broad range of locally sourced foods that were cooked and prepared beyond our expectation. Wine and beer choices were equally as impressive. We've travelled quite a bit in North Devon and this is a gem of a place.
It's a good hotel, nice attendances, location and clean.
But we weren't encouraged to pay £16 each for breakfast. It was very sparsely stocked, with no cheese or ham, few scrambled eggs, and the room wasn't clean, with food scraps on the floor.
However, we did have a great breakfast at the Stoke Village Cafe, which I recommend.
The hotel room was a basic and small twin, as we expected from our booking. We appreciated that it was clean with adequate heating and has ample free parking. The reception staff was patient in answering our queries. Wifi was strong enough for my Zoom meeting.
Great
43 reviews
9.2/10
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GGuest UserIt's a good hotel, nice attendances, location and clean.
But we weren't encouraged to pay £16 each for breakfast. It was very sparsely stocked, with no cheese or ham, few scrambled eggs, and the room wasn't clean, with food scraps on the floor.
However, we did have a great breakfast at the Stoke Village Cafe, which I recommend.
SSantha_RoyLovely place with peacocks roaming around. We had a wonderful stay but the washroom was bit a drawback. No shower curtains or shower head in the washroom. There was a stand in shower but unfortunately our shower doesn't had a good heating system, so we couldn't use it. Washrooms needs to be improved.
GGuest User29/04/2025. We have been to the cliffden hotel three times and had a club room on the first floor they were nice large rooms but this time we were on the second floor our room was very small and claustrophobic nothing like the photos in the booking . We asked for a different room and the man at reception said see me tomorrow morning and if there's a larger room you can have it. Later on in the day my partner went to reception to book a table for an evening meal for us. While she was booking the table the lady at the reception said there were no other rooms you can have. The barman was very polite nice to chat to. We only had one meal in the evening cod and chips could not find much cod it was all batter. Other meal gammon and chips gammon would be good to repair your soles on your shoes. Go to the local chip shop absolutely beautiful. We used the indoor swimming pool which was nice and clean. The gardens are lovely, and the beer is very expensive. Go to the jolly sailor pub with drinks at good prices. Reception is not very helpful. I can't understand why the hotel puts people with dogs on the second floor because when the dog wants to go to the toilet by the time you get down to the entrance the dog has already peed on the carpets. Luckily our dog can hold her pee and she is small enough to carry.I have followed other people with their dogs and seen it. Overall we were very disappointed with our stay this time.
GGuest UserThe hotel itself was nice; can’t fault it. Our room however, had a weird, stale smell and was off-putting, with no way to ventilate the room by opening the windows, as you cannot open them - A/C is not a natural ventilation.
Bed was comfortable, slept perfectly fine, just not nice waking up with the smell, as mentioned before.
Breakfast was good, although I’ve had better.
GGuest UserThe hotel is in a good location for a city centre stay. The staff were very friendly and helpful. Reception excellent. Bar staff excellent, restaurant staff excellent.
The room was very clean and well laid out. Tea and coffee making in the room. Bed was very comfortable. The room was cleaned during our visit, bed made, cups replaced, etc.
We were on the 5th floor and the lift was always available, although it was quiet.
We ate at the hotel on the first night and the food was very tasty with quite a good selection, as well as a good selection of drinks at the bar. We were advised of a special offer if we joined the Leonardo Advantage Club of 15% off drinks and food, when paying off a tab which really helped.
We booked a breakfast for the first morning. Breakfast is buffet style with all sorts of juices, coffee, cereals, yoghurts, etc. It was a very good selection for this size of hote. Breakfast was served between 7:00am and 11:00 am and our only criticism was that when we got to breakfast at 10:00am, some of the hot buffet items were warm going on cold. We were told that this was a problem with the hotplates but we felt that the hot food should have been checked more thoroughly. To the hotels credit, we were compensated for the breakfast problem.
All in all we had a great 2 night stay and would stay at this hotel again.
AAndyPPThe hotel and area was fantastic, however, service at the front desk and the restaurant was lacking.
We took a long weekend break and were excited to try the beach club, however our experience was dampened by the service.
Being made to stand around for 5 minutes, whilst being told we hadn't paid (when we had) was unnecessary and frankly embarrassing.
The restaurant was the most disappointing part of the stay.
I'm the evening service was slow, followed by having our order wrong twice and also dropped.
Breakfast at the restaurant was lacking compared to cheaper hotels that offer continental. Small selection , nothing outstanding. When we ordered a cooked breakfast, it took 30-40 minutes to receive some eggs and pancakes although the restaurant was fairly quiet.
However, the room, facilities, and the spa were fantastic. Beautiful and comfortable rooms. The beach club outside was gorgeous. The spa was perfect and treatments were, to quote my partner, 'one of the best massages of my life'.
We're unsure if we would come back. Although the facilities were great, the service was mostly subpar and not what we'd expect from a harbour hotel.
GGuest UserLovely friendly place next to the river. Plenty of parking facilities just over the bridge which is approx five minute walk.
The room itself is spacious enough although for some may be a little dated. Bed is comfortable with a lovely duvet and pillows. Only downside was the curtains which are not blackout so do let in too much light for me but heyho I still had a reasonable night sleep
To get to the room we stayed in, we had to walk up a spiral staircase which for some people, this could be a struggle as the steps have been assembled quite tightly due to space so make the steps on the small side, there is obviously a handrail so coming down side ways helps.
Breakfast was continental consisting of fruit, cereal, yoghurt ( which was exceptionally tasty) toast etc. An English breakfast was offered at an additional cost but we preferred this option.
All in all a lovely place to stay with friendly welcoming hosts who were on hand to offer advise and assistance should you need it.
HHannahYoungI love the design of this hotel—it's a dream come true for William Morris fans!
One thing to note: the hotel is located on a pedestrian-only high street, meaning cars cannot access the front entrance. The nearest taxi stand is at least a 10-minute walk away, which may not be ideal for guests with large luggage. However, Uber can drop you off near the shops, about a 6-minute walk from the hotel.
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