The hotel's location is quite convenient, about a ten-minute walk to the Reeperbahn. However, the hotel itself is old and a bit eerie. The room layout was messy, and the bed quality was so bad that my back hurt after just one night. There are definitely management issues here. I had pre-paid for my room through Trip.com, but the hotel double-charged my credit card. Even after I pointed it out, the charge still went through. I had to contact them through Trip.com and then email the hotel directly to get the duplicate charge refunded.
Trip.com showed an 11 AM checkout time, and from 11 AM onwards, a loud bell kept ringing in my room, about once a minute. When I asked the front desk about it during checkout, they said it was a daily fire alarm drill. However, when I mentioned this in my email to the hotel requesting a refund, they denied it, claiming their checkout time was 12 PM.
To make matters worse, I forgot my down jacket on the bed when I left. About two minutes later, I remembered and went back to retrieve it, only to find someone already cleaning the room. He asked if I was looking for clothes and pointed to the floor. My white down jacket was thrown on the floor with the bedsheets. I felt terrible at that moment. I had just left, and they were already cleaning, which means they saw me go. Why didn't they immediately notify the front desk to send my jacket there? This definitely doesn't feel like the service you'd expect from a chain hotel. There are clear problems with their service, management, and staff training. I'd advise everyone to avoid this place.
It's an older Holiday Inn. The cleanliness was good, though the bathroom was incredibly tiny, and the elevators were showing their age. The front desk staff were great, and they offer free luggage storage. A crucial tip: when taking the bus from the train station to the hotel, make sure to tell the driver your stop beforehand, otherwise, the bus might easily skip it!
Our third stay at The Feversham Arms Hotel. We were allocated a pool suite which was excellent. Apparently the hotel is up for sale, the administrators have been brought in. Hopefully the new owners will be found and after a few tweaks here and there the hotel will be five stars.
I stayed at the DoubleTree by Hilton York for a short visit and, while the location was reasonably convenient, the overall experience fell short of expectations for a Hilton-branded hotel.
I was upgraded to a room located across the car park from the main building, accessed via stairs and without central heating. Instead, the room relied on standing portable heaters, which wasn’t ideal — especially given the wet weather and the need to walk outside to reach the room. The room itself felt quite tired and dated, with noticeably creaky floorboards both inside the room and from neighbouring rooms, which made it hard to fully relax.
The location is decent enough, but if you’re travelling by public transport there are better areas of York to stay in that offer easier access and a nicer overall setting.
I didn’t try the breakfast, as there are plenty of good local options nearby, which I enjoyed instead, so I don’t feel I missed out. One small disappointment was that coffee wasn’t available outside of breakfast hours.
Overall, with so many good accommodation options in York, I’m not likely to stay here again.
Very comfortable stay. We arrived on 4 April. Greeted by a most helpful, friendly and polite receptionist. Location perfect, bus to York city centre was across the road from the hotel and ran every 10 minutes up to 11pm. The room was extremely comfortable with a comfortable bed, black out blind and the shower was very powerful. Breakfast was cooked to order with a variety of cereals fruit and pastries also available. It was a delicious breakfast and again the staff were very polite, efficient and friendly. I would most definitely stay here again.
Lovely welcome at reception. Really helpful with parking.
The room was large, lovely and warm and had every thing we needed.
The most beautiful setting for breakfast again with friendly and helpful staff. Loved the decorated Christmas trees.
The hotel was in an ideal location for Bettys and the shops.
The hotel has a beautiful location. The antique building has been kept in excellent condition. We chose to stay in the Feature Double Room-old Hall. The room was very spacious, with seating area. A coffee machine was also available. Cool drinks in the fridge. Breakfast was delicious, individually cooked, with a wide choice. The staff was very friendly and attentive. Would definitely recommend this hotel
Outstanding Experience to stay at this fantastic hotel! From the warm welcome at the door, to a friendly check in, super clean and cozy rooms with modern facilities and super comfortable beds to the Bar at night that offers delicious Cocktails and a great Whisky Selection - you are well taken care of! Just out the door you can reach the city wall and many small Cafe‘s and restaurants, as well as the train station. Valet Parking is 50£, a garage with roughly 35£ per night is just around the corner if you come by car. Would definitely visit again!
The location is not close to the railway station, although it is not far from the city centre since York is quite small, so most attractions are still within walking distance.
Unfortunately, cleanliness was not satisfactory. When using the air conditioner, we could smell dust in the air. The carpet felt dusty, and the towels were not white enough and showed heavy signs of use. The table and cupboard in the room were also quite old-fashioned, and you can clearly feel their age rather than a modern hotel standard.
On the positive side, the service was very good. All staff were friendly, and the breakfast staff in particular were very kind and helpful.
However, I would not recommend choosing the breakfast-included option. It is overpriced and honestly the worst hotel breakfast I’ve tried in terms of taste. You can easily find much better and more cost-effective breakfast options just outside the hotel within very convenient walking distance.
Overall, friendly staff and decent location, but the cleanliness and room condition really need improvement, and the breakfast is not worth the money.
The twin room was very small, the pillows were very thick and like boulders! Working out the lights situation in the room was tricky! The staff at reception were very good and friendly but the staff at breakfast were disinterested. Being able to store luggage during the days was very helpful and great location near the centre. It was average and not enough to tempt me to stay again.
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YYeziA small villa, the room is clean and tidy, very warm and quiet, the service is very good and warm, we live on the 3rd floor, there is no elevator, the suitcase is the store to help get the room, parking is also convenient. The environment of Zhou is good, and it is convenient to travel. It takes 20 minutes to walk along the river to see the tourist attractions in the downtown area. Only breakfast is very expensive. Two nights a day is a pleasant experience.
LLauren MintoWe had the most gorgeous stay at No.1 Guest House - if there wasn’t so much to see and do in York we would have happily just stayed in and enjoyed the hotel all weekend. The staff were amazing, especially Ellie, who made us feel so welcome and couldn’t do enough for us. We loved just sitting in the bar area with a cocktail (the rosy margarita was amazing) and looking at all the art and the cute steam train. The hotel is sooo cosy and perfect for this time of year. We will definitely be back!
BBonniegiftYork is a small historical city, this hotel inherits the city culture. British-style separate yard, tall black gate. Friendly uncle-level reception. The hotel is a bit old, the maintenance is very good, the room has a kettle, the necessary toiletries, the shower open in a variety of ways, and the small snacks are also prepared. Health is OK, the quality of the bed is also good. In short, it is a good experience
GGuest UserNice hotel room with a nice view. Only downside was the parking space was quite small. Finding parking was difficult. Overall, I enjoyed my stay very much.
GGuest UserStayed one night because of the marathon the next day. The staffs were friendly and procedures like Checkin are convenient. Great location, close to the station and hotel. However, the inability of the air conditioner to heat up made the room less comfortable. But I stillI had a good rest here and set a PB in the race the next day, so it was a good stay overall.
LLouise HikkThe hotel is perfectly situated for exploring sights of Harrogate everything very nearby!
From checking in and our room available early with welcome cookies which were warm and amazing to checkout the staff could not be more helpful!
The room was on the third floor clean, tidy and well presented.
The gym and spa facilities were all good and nice to use and relax especially on a Sunday evening!
The breakfast was buffet with a selection of hot and cold options the parcel machine was my favourite fresh pancakes which were delicious!
This hotel is huge but it's well maintained clean tidy and such an enjoyable experience for our anniversary!
GGuest UserI stayed at the DoubleTree by Hilton York for a short visit and, while the location was reasonably convenient, the overall experience fell short of expectations for a Hilton-branded hotel.
I was upgraded to a room located across the car park from the main building, accessed via stairs and without central heating. Instead, the room relied on standing portable heaters, which wasn’t ideal — especially given the wet weather and the need to walk outside to reach the room. The room itself felt quite tired and dated, with noticeably creaky floorboards both inside the room and from neighbouring rooms, which made it hard to fully relax.
The location is decent enough, but if you’re travelling by public transport there are better areas of York to stay in that offer easier access and a nicer overall setting.
I didn’t try the breakfast, as there are plenty of good local options nearby, which I enjoyed instead, so I don’t feel I missed out. One small disappointment was that coffee wasn’t available outside of breakfast hours.
Overall, with so many good accommodation options in York, I’m not likely to stay here again.
GGuest UserLovely welcome at reception. Really helpful with parking.
The room was large, lovely and warm and had every thing we needed.
The most beautiful setting for breakfast again with friendly and helpful staff. Loved the decorated Christmas trees.
The hotel was in an ideal location for Bettys and the shops.
HHAIHUI GUOWe had a fantastic stay at this hotel! The front desk staff were incredibly helpful and friendly, making check-in a breeze and offering great recommendations. We loved the convenient on-site laundry facilities, which came in handy during our trip. The location is perfect – just a short walk from the river, with stunning views that made our evenings truly memorable. Highly recommend for anyone looking for comfort and scenic beauty!
CchristanneWe booked a standard double as we only wanted somewhere to have dinner and lay our heads to break 2 long journeys. We were prepared for a 'tired' looking room and it was, in fact just that. HOWEVER, both the room and bathroom were spotless; the bed absolutely huge with nice linens and the shower in the morning was spot on for temperature. Service from beginning to end was fantastic and, though I didn't have it myself, my husband said the breakfast was excellent. We travel both locally and internationally a lot and i rarely comment as many 4-5* hotels just go through the motions however, I wanted to give this hotel and team a well deserved shout out. We shall certainly be back and recommend to anyone looking for a very good place to stay on the outskirts of York.
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