Hotel near Reforma,Mexico City15% of visitors choose this area
GGuest User2025.07.27
It's a hotel with an excellent location and beautiful architecture, however, they need to improve some aspects. The rooms need to replace the carpets, replace the bathroom fixtures, and improve the towels.
One very important thing I didn't like is that at approximately 11:00 p.m., they turn off the hallway lights to access the rooms, and the room number is not visible. It's a
Excellent hotel, cannot fully evaluate it cause I couldn’t stay as much as planned, because of a delayed flight, but for what I could see is beautiful and has a perfect location in regard to proximity to the airport. If you arrive at T2, just take the airport trainer to T1 and you’ll arrive through a flyover very easily :)
Hotel near Roma,Mexico City20% of visitors choose this area
GGuest User2025.10.06
Huge & very comfortable bed! Excellent location for exploring the pretty areas of Roma Norte & Condessa which have incredible food spots! Also walkable to the metro!
Reception staff were very helpful & the shower was good - consistent hot water and good pressure!
Hotel near Reforma,Mexico City15% of visitors choose this area
GGuest User2025.08.30
This was my second stay. The hotel is in a great location with convenient transportation. The service was excellent, with help with luggage and taxis. There's a currency exchange and business printing service downstairs. The breakfast was also plentiful.
Hotel near Roma,Mexico City20% of visitors choose this area
VVictorEpsy2025.09.30
It was fine.
Clean room, clean private bathroom.
I always buy the cheapest room. In this case, it had a window, but facing the hallway. Sometimes I try to get at least a window facing the street for good ventilation, but that option was much more expensive.
They gave me two towels, and the toilet has a lever.
Everything was fine. I paid approximately 900 euros a night, a bit pricey to be honest, but it's downtown.
They don't have a laundry room, and at least this room didn't have air conditioning.
Hotel near Centro Historico,Mexico City10% of visitors choose this area
TTheJinzaLife2023.09.24
Loved this hotel. Great location to be in Centro. Offered free coffee at the cafe and walking tour with our booking. Breakfast was great with lots of options. Service was perfect. Hotel was beautiful and little touches like the free bottled water fridge on each floor makes a huge difference in amenities. I would choose this hotel every time.
Only downside is having to book the airport shuttle 24 hours in advance but there’s no way to book it other than calling the hotel which is a hassle/burden for a lot of overseas travelers.
I booked at the Exe Alameda Hotel for 3 nights starting on Friday, December 26. I was charged an additional $155 USD solely because the reservation stated two single beds, and I was traveling with my wife and my daughter. My daughter is 7 years old. I was charged extra for adding a third bed, which I consider was unnecessary because we could comfortably fit in the two beds, and I was also charged for a third person. They told me I had to pay because we were three people. Since I was very tired from the trip and did not want to move to a new hotel, I was forced to pay that amount. If you are going to use the Trip platform, I recommend carefully reviewing the conditions and/or services that each hotel offers.
Hotel near Reforma,Mexico City15% of visitors choose this area
LLiumeilizaibaxi2025.01.09
We are a family of three and chose a 60-square-meter suite. The hotel added a bed for us for free. We didn't buy breakfast, but we got a free breakfast on the 22nd floor. The breakfast is rich in variety and very nutritious. If you buy breakfast, you can eat on the 3rd floor. This hotel is very quiet and safe. It is very close to any tourist attractions and convenient for taxis. There is a pharmacy, hamburger shop and supermarket opposite the hotel, where you can buy any product you want. There is a Starbucks and night market stalls downstairs. During the Christmas period, the price of this hotel is very friendly compared to other hotels, We will continue to come back and highly recommend!
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AAnonymous UserOne problem with all holidayinn brands is that the management of the hotel has a lot of room for improvement. When the room is cleaned every day, someone will come and knock on the door many times and ask if there is a room cleaning, which is very poor management.
The location of this hotel is in a more prosperous place in the city center, the transportation is very convenient, and it is convenient to take a taxi for daily travel. It is convenient to eat around and walk safer.
AAhmed AwwadI recently stayed at the Sheraton Maria Isabel in Mexico City, and overall, it was a good experience. The best thing about this hotel is definitely the location—it’s right on Reforma Avenue, next to the U.S. Embassy, so it felt very safe even though there were some peaceful demonstrations happening nearby related to rent increases and the current situation in Mexico.
The room was spacious and comfortable, but it did feel a bit old and outdated. The bathroom floor had some cracks, which wasn’t a big issue but worth mentioning. It could definitely use some renovation in the future.
On the bright side, the breakfast was really nice. Good variety, fresh options, and great service.
If you care about being in a central, secure area with decent amenities, this hotel is a solid choice—just don’t expect a modern, freshly renovated space.
XXMGSKKThe hotel is located in the downtown area. It is very convenient to go shopping and eat nearby. There are many choices. There are many bars near the hotel. It is very convenient to stay in this location if you are traveling in Mexico City. The hotel is good overall. The facilities are not very new, but it meets the needs overall.
GGuest UserI booked this hotel for a 23-hour layover in Mexico City on an Aeromexico flight to Guatemala. It was great because it was near a metro station, which was easily accessible from the airport. The hotel is at least 3-star rated. The room was spacious, the closet was spacious, and the bathroom was clean. The staff were all friendly. My room was a bit noisy, which was a bit uncomfortable in the middle of the night, but not to the point of being terribly annoying. The only real disappointment was the lack of a coffee pot. I desperately wanted coffee, so I went to the first-floor restaurant to get some warm water. The bed was also good quality. Overall, I'm satisfied. I recommend this hotel to anyone looking for a quieter, more urban location away from the touristy city center.
AAnonymous UserAcceptable room price. Staff is friendly and helpful.
Suggest to add electric water kettle for each room.
Better maintain stable room price on weekdays and weekends.
AAnonymous UserI finished paying in advance with the app, but I said I couldn't confirm it, so I asked him to pay again, so he even confirmed the reservation number stored on his mobile phone and the contents of the payment, but he said he didn't know. After a long time, I didn't apologize for confirming that it was a trip.com app, but the room was also broken. It was replaced again soon.
The room was clean and the facilities were good, but the condition was not good, so I put the temperature of the air conditioner up and fell asleep, but someone forced into the room in the middle of the night. The intruders were staff and they said they came to check because the room temperature was strange.
But I know that the customer is in the room, but I was very embarrassed and scared because I broke in without any call or knock. The staff were friendly but there was no consideration for the guests at all. Hotel that I don't want to go again twice.
It was less service than a 30,000 won room in Southeast Asia.
GGuest UserNice hotel in a great location in Mexico City. I appreciated the complementary breakfast. Clean towels every day. Only downside is that the walls are a bit thin, it may be advisable to bring earplugs as you can hear your neighbours
GGuest UserIt's a hotel with an excellent location and beautiful architecture, however, they need to improve some aspects. The rooms need to replace the carpets, replace the bathroom fixtures, and improve the towels.
One very important thing I didn't like is that at approximately 11:00 p.m., they turn off the hallway lights to access the rooms, and the room number is not visible. It's a
FFilipino Traveler & Entrepreneur - Beverly VegaI checked in 2-3 days late due to emergency and they said all 4 nights bookings were cancelled, even I still have two more nights to stay. They refused to refund as well, so I just paid for an half day stay cause I was supposed to have a flight at night and they charged almost full, receptionist was never kind to tell me that difference is just little for an overnight stay. So decided to stay overnight cause I re-scheduled my flight the next day, cause I had a meeting and I won’t catch my flight, then when I returned back to the hotel, bought a water they asked for the room number and new receptionist told me that I should have checked out cause there’s a note that I can only stay until 6 or 7PM, I checked in at 2PM, lol. Paid almost 70USD for that, then I told them to extend until next day at 2:00PM, then they charged me for another almost 80USD. No consideration at all, will definitely ask the booking app to ask for the 4 nights stay refund that was unused that they refused to refund, they said it’s no show already even I showed up on the 3rd day. Lol. Kinda scam tactic. And I hate it. I just let it go.
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