AAnonymous UserHope u guys can improve dari segi kebersihan sebab lantai tandas dan lantai bilik rasa melekit macam sabun cuci lantai tak bilas habis. As suggestion why not u guys put some basic cuttleries macam mangkuk pinggan sudu garfu ke. Yang lain okay selesa harga pun berpatutan, parking pun senang cuma mahal lah flat rate Rm15. Cuma make sure u guys double check regarding facities ya so that ur customers boleh guna kemudahan hotel and tak kena sound dengan staff hotel lagi. Tq
AAnonymous UserWe had a pleasant stay overall. The highlight was definitely the large swimming pool, which was perfect for families. There were plenty of fun activities for kids, so our children had a great time throughout our stay.
The breakfast offered a wide variety of food choices, which we appreciated. However, the taste of the food could be improved, as it didn’t quite meet our expectations.
Overall, it’s a great hotel for families with children, especially if you’re looking for a place with lots of activities to keep the little ones entertained.
AAnonymous UserThe hotel has a good location, excellent facilities, and spacious rooms. Parking is convenient, making it ideal for guests traveling by car. Breakfast was also decent. Overall, it's a good hotel. However, the front desk staff were a bit indifferent, which was a significant drawback. Hotel staff, especially at the front desk in a tourist city, should be more welcoming.
WWhongI booked a family room and arrived at the hotel around 5 PM, but was told I had to wait for my room. For some reason, I had to wait until 6:10 PM. This is unfair to us guests. It seems the room was hastily prepared, and the toiletries in the bathroom weren't changed. These things shouldn't happen in a 5-star hotel. However, the room was large, the bed and pillows were nice, the view was good, and the facilities were complete; my children had a great time. The service needs improvement.
JJuliana TohLovely place that maintained its charm. Can work on room maintenance, shower head and water pressure. Otherwise very satisfied with the room. Love Estadia Deluxe Suite more than Estadia Family Suite bcos of the living room area, a lot more usable space. Impressed with the seriousness they have to feedback - one evening, we shared that one of the life button did not work, that lift was closed for maintenance the very next morning. We look forward to the hotel maintaining the facilities and room conditions to better serve guests in comfort!
AAnonymous UserClean and hygienic, with excellent service. They even have a Chinese-speaking front desk, which was a huge help for someone like me with limited English. It's super convenient for getting around; both the bus and subway are just a few minutes away. Plus, all the amenities are really handy.
CChikibumbum92This was our fifth stay at this hotel, and unfortunately, this time was very disappointing.
1. Check-in
The check-in process was smooth, and the staff were polite and welcoming. I had requested a Queen Bed room instead of Twin Beds. However, I was informed that because my booking was made at the last minute (one day before check-in), only a Twin Bed room was available as all Queen Bed rooms were fully occupied. We accepted the explanation and proceeded with the room provided.
2. Room Condition
Upon entering the room, the first issue we noticed was the air conditioning. Despite setting the fan speed to high, the room remained warm and the air conditioner was not cooling properly.
3. Bathroom
There appeared to be a blockage beneath the sink, as water was pooling around the sink and toilet area. In addition, the shower holder was broken while we were using the shower. We chose not to complain and continued our stay.
4. Room Door & Bathroom Door
The bathroom door could not be closed properly unless it was pulled and pushed firmly. The more serious issue occurred the next morning after breakfast when our room door became stuck and could not be opened.
We contacted maintenance, and the team arrived to inspect the problem. From approximately 8:00 AM onwards, we were unable to access our room. Around 8:30 AM, the maintenance team requested approval from the Front Office to move us to another room because the repair would require additional time. However, they informed that changing rooms would incur an additional charge because we were checking out on the same day.
I strongly disagree with this decision. From 8:30 AM until our checkout time at 12:00/12:30 PM, we were still paying guests of the hotel. The room issue was caused by a defect on the hotel’s side, and guests should not be charged extra to move rooms due to problems beyond their control.
The Most Disappointing Part
During check-in, we were informed that no Queen Bed Deluxe Rooms were available. However, while the maintenance team was accessing our room through the connecting room next door, we discovered that the adjacent room was vacant and equipped with a Queen Bed.
If the actual reason was that the room was unavailable due to maintenance, it would have been more professional and honest to explain that from the beginning rather than simply saying all Queen Bed rooms were fully occupied.
This experience has left us very disappointed. Every time we visit Melaka, this hotel has always been our preferred choice. However, after this stay, we have decided not to return.
I appreciate the hospitality shown by the staff during check-in, but I sincerely hope the hotel will improve both its facilities and service standards. Thank you.
TTiya TanOverall, this hotel is clean and comfortable. Here's what I liked:
- The room had carpet, but it was clean and odor-free.
- I really liked that the room had plenty of lighting! Usually, most hotels have very dim lighting in the rooms.
- Regarding soundproofing, even though it's by the roadside, I couldn't hear any car or motorcycle noise at all! However, you can hear the vacuum cleaner when housekeeping is cleaning.
- Parking was easy to find.
- The shower pressure was great.
- The air conditioning was cold enough.
I'll definitely be staying here again next time! ✌
AAnonymous UserThe advantage of the room is that the price is cheap, and it is very close to Klebang Beach to go to the beach to play. If the budget is limited, it is good to deal with one night.
The disadvantage is that the sound insulation is very poor. The sound insulation of the outdoor and the sound insulation of other rooms are about equal to no. The dialogue next door can be heard, and the sound of motorcycles and cars outside the house is not blocked at all. Three bath towels are provided in the triple room. Other toiletries and slippers need to be brought by yourself. Remember to bring a socket conversion head.
The front desk brother is generally English, but the attitude is very kind and friendly, the communication is patient, very good 👍
AAnonymous UserWorth the price. The staff are nice and friendly, and they kindly accommodated our request for a late checkout without any extra charges, which we really appreciated. They r also generous with pillows.
For room service, i ordered nasi goreng kampung Morten. it was delicious, except for the sambal belacan which could be improved.
Cons: Room slippers are only provided for suite rooms. It would be great if they could provide slippers for all room types, as it’s uncomfortable to walk barefoot on the room carpet
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