Stayed here for one night before an early flight. The room was clean and comfortable, view to the Airport and the staff were very friendly and helpful. The on-site restaurant is currently under renovation, but this was well managed with no construction noise at all. The free shuttle to the airport takes about 5 minutes, which makes this hotel very convenient for transit stays. Overall a pleasant, hassle-free stopover.
Hotel near Waterfront,Kuching100% of visitors choose this area
YYucca_vas2026.01.25
The location is superb, walkable distance to Darul Hana bridge, India Street, Carpenter Street and Borneo Cultures Museum. Plaza Merdeka is right beside the hotel, you can go to the mall through hotel lobby. I love how comfy the bed is and receptionist is very kind and helpful. Highly recommended!
The room was clean, and the front desk staff spoke Chinese, which made communication very smooth. The breakfast was standard. The hotel is close to the airport, which is convenient for early flights.
This hotel is super convenient – it's just a few minutes from the airport and directly connected to a mall, making shopping and dining a breeze. The rooms are spacious and comfortable with great air conditioning, and the 16th-floor view is absolutely stunning. Breakfast offers a wide variety, and the Sarawak Laksa was incredibly delicious. The staff are friendly and provide excellent service, making it fantastic value for money. I highly recommend it! Plus, they even offer free power bank rentals, which shows great attention to detail and made for an excellent overall experience.
Hotel near Waterfront,Kuching100% of visitors choose this area
GGuest User2026.01.30
Stayed at the old wing (block where the main lobby is). Everything needs an upgrade. From the carpet to the doors of the cabinet and working desk, the power plugs on the wall, the phone, the bathroom with mould in the corners etc. it’s also always cold in the old wing. Slept without turning on the air con every night.
Breakfast was buffet style and had a good variety. But for me; the only thing that was good was the coffee machine. Maybe also because I’ve been to this city many times and I know there are a lot of good food just a few mins walk away.
Staff was great though. Housekeeping cleaned the bathtub rubber mat for me, brought water when asked and cafe staff were friendly and nice.
Many other hotel options in the city; I wouldn’t recommend this one.
Hotel near Waterfront,Kuching100% of visitors choose this area
GGuest User2026.03.09
The hotel's location is great, right next to a park, and you can enjoy the view across the river while having breakfast. The bed was large and the room was spacious. There was a slight odor when I first entered the room, possibly from the riverside sewer, but my nose is quite sensitive. After lighting an air freshener, it was generally fine. Overall, I was very satisfied with the experience. The hotel breakfast was also good and quite extensive, and the lobby offered dinner options, which was convenient. The front desk staff were very polite.
Excellent hotel in Sibu. We had to extend our stay and we enjoyed the room immensely, great breakfast and great views across the river. Soundproofed rooms and housekeeping every day - absolutely fabulous. Only one thing I’d say is they could offer Netflix as TV is just basic channels.
Staff tends to take customers for granted especially at the front desk. Problematic door knobs, can open door with force maybe 1 in 5-6 times. Worst experience opening door in a hotel.
Hotel near Waterfront,Kuching100% of visitors choose this area
HHelenyuxiuping2026.02.20
The hotel's location is excellent. Right across the street is the riverside park, making it very convenient to walk to Rainbow Bridge. The Parliament House on the opposite side is just a ten-minute walk away. In the evening, strolling along the Sarawak River on the opposite bank is also lovely. Just a heads-up: if you're returning to this side, make sure you get back before the Parliament House gate closes at 7 PM. We didn't notice the sign and ended up having to take a small ferry back. There are plenty of places to eat nearby. Except for the Sarawak Cultural Village and the Cat Museum, which require a taxi, all other attractions are within walking distance. Many museums are also worth visiting. There's a great Indian restaurant nearby that gets busy at lunchtime. The hotel's service and facilities are top-notch, especially the swimming pool, which has a fantastic ambiance. They even provide a complimentary fruit platter. Kuching is a city with a rich cultural heritage and is definitely worth a visit.
Please monitor the kitchen staffs as they served food after 40 minutes and the worst part was where the Seafood Aglio Alio was bland , flavorless until i asked to the salt WITH GARLIC BREAD THAT HARD AS STONE (As you might lose ur tooth if you bite it but luckily the male waiter willing to replace qoth the new one for both meals tht served with garlc bread) The cashier didnt even greet the customers whom waited for the food more than 40 minutes & she was super slow. Please monitor ur front desk staff as well as she promised to called us of the rolm is READY and we received 0 call. Hope management will look into this matter and the staffs need better PR with customers as your hotel is rated 8.2 stars by Agoda. Thnx.
Very Good
268 reviews
8.8/10
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GGuest UserThe hotel is nice and new. Room also good and spacious at this price. Comfortable stay. But during my stay, my room air-conditioning was happened in water leak. After the technician maintain, and leak again. Eventually they changed a room for me. The breakfast buffet is nice. Keep up the good job. Must stay in price competitive.
SsuekNot aware that pullman was having some renovation and we need to take staircase to level 2 and get the lift to our room.
Also next day after cleaner done the room service noticed she pressed the toilet bowl flush button too hard and never bounced back caused water kept flushing nonstop. Lucky I have returned to hotel room as, forgot to take something and tried to pull that flush button up. I I felt still have room for improvement for quality or cleaner.
Overall the counter staffs and others are very friendly and helpful too.
Good location of this hotel and look forward again to stay hopefully the renovation done.
GGuest UserThe children’s pool with slides requires better maintenance, as insects were present. Parking is located quite far from the main area; however, buggy services are available and helpful. All staff members were very friendly, attentive, and supportive throughout our stay.
The room was spacious. Although we did not receive a full sea view—only a partial one—the scenery was still stunning. The ambience of the resort is very refreshing, with high ceilings and a breezy environment that creates a relaxing atmosphere. There are many activities available, and the resort is within walking distance to a beautiful beach. Swimming is not very suitable due to strong tides, but the soft sand makes it ideal for children to play.
There are two large pools: one specifically designed for children with slides, and another main pool where mini kayaks and floating flamingos are available for rent. The kids’ activity area is very creative, with games such as dam ular and various board games.
The breakfast buffet offered a good range of choices, although I had a better dining experience during a previous visit for work purposes. Unfortunately, room service dining was not satisfactory—the fries were soggy, the fried rice was overly oily, and the carbonara was average. There was also some confusion regarding a 20% insider discount, as we were initially informed it was applicable, but later told that the discount was only valid at Horizon Café not in room service. They should explain better :(
Overall, it was a pleasant stay, and with some improvements—particularly in maintenance and food quality—it could be an even better experience.
GGuest UserOverall, the stay itself was comfortable, and the room met expectations. The hotel's aesthetic is elegant and beautiful, and its location is convenient, surrounded by chinese restaurants within easy walking distance. The breakfast buffet was also good and enjoyable. However, the experience was unfortunately dampened by issues at the front desk, hygiene standards in the common areas, and soundproofing. We arrived around 10am and requested an early check-in, fully understanding that the standard check-in time is 2pm and that any earlier arrangement is subject to room availability and discretion. However, we were told by staff that early check-in would only be possible with an additional charge of RM160. This created an uncomfortable impression where it felt less like a matter of room availability and more like withholding an available room in order to impose extra charges. The tone suggests monetising convenience which we weren't particularly happy about.
After checked-in around 5pm. we noticed dirty plates on the floor left near the lift area. What was more concerning was that these plates were still there in the same spot the next morning when we checked out. This raised questions about cleanliness and hygiene, especially in shared spaces. In addition, the soundproofing could be improved. Noise from children crying near the lift was clearly audible, and due to the hotel's proximity to the airport, airplane noise could also be heard. This may be a concern for light sleepers or guests seeking a quieter stay.
While the room and overall stay were generally good, these experiences affected our impression.
CChristiongOne of the best hotel you can get in Miri in terms of the price and room you're getting. Thanks hotel for fhe special upgrade and arrangement for our special day. Comfortable bed and pillows with stunning view. Definitely returning again when I am coming to Miri again.
*Room for improve for the bathroom part as there were mold and faulty smell from the bathroom sink.
TTetyana B.Overall it was a nice stay. The hotel is in a perfect location and it’s very cosy and peaceful. Reception staff was friendly and helpful. I was accommodated in a nice room with a pool and sea view. Faiz Haslan has also shared some information about the places to visit around, which was very helpful. Breakfasts were very nice, and there was a good food variety. Chinese New Year Eve’s dinner was excellent, great food variety and delicious. It would be good to have wifi available in the room and not only in the public areas.
HHelenyuxiupingThe hotel's location is excellent. Right across the street is the riverside park, making it very convenient to walk to Rainbow Bridge. The Parliament House on the opposite side is just a ten-minute walk away. In the evening, strolling along the Sarawak River on the opposite bank is also lovely. Just a heads-up: if you're returning to this side, make sure you get back before the Parliament House gate closes at 7 PM. We didn't notice the sign and ended up having to take a small ferry back. There are plenty of places to eat nearby. Except for the Sarawak Cultural Village and the Cat Museum, which require a taxi, all other attractions are within walking distance. Many museums are also worth visiting. There's a great Indian restaurant nearby that gets busy at lunchtime. The hotel's service and facilities are top-notch, especially the swimming pool, which has a fantastic ambiance. They even provide a complimentary fruit platter. Kuching is a city with a rich cultural heritage and is definitely worth a visit.
KKhairul Bariah ShaifulbahriI stayed at a Junior Suite which was quite spacious. There were two TVs, one is a smart Tav (albeit a small one)
There is a cute bath tub, which was nice. But the drainage was interesting as the water from bath tub made its way to the shower room.
Hot water was satisfactory, and strong.
The air cond goes directly only to the living room, it does not go to the bedroom so it took a while for us to feel the aircond on the bed. I felt the aircond was not cold, at one point of time, the maintenance person said to me, 'this temperature is ok'. He should be trained to bring a thermometer to determine the temperature, not using his feeling (IMO).
Breakfast was all right, the food was tasty enough. My constructive feedback is; please use butter instead of margarine for bread, there is a big difference between hard boiled and soft boiled eggs, and please make sure the coffee is hot.
The staff were friendly and flexible to our request for late check out (we requested late check out at 1 pm).
ZZulu TravellerEasy location halfway between Kuching airport and city centre. Very friendly guy at the reception speaks English with a US accent.
The room itself was clean and comfortable. No complaints.
Breakfast the choice was very limited. But what they had was pretty tasty. No coffee machine, sadly.
Overal very adequate for the price they charge.
GGuest UserThere was an issue with the air conditioner. Other than that, everything was good, but some rooms didn’t have a hair dryer or a fridge. However, I was impressed because the maintenance team asked if I wanted to change rooms and directly contacted the receptionist, who immediately allowed us to do so.
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