The rooms are very compact, and have everything you need apart from a cooking area. There is a fridge though. There is storage under the bed and good air conditioning. You can also have access to a laundry room and parking around the corner for an extra charge. With a bar and restaurant downstairs and it's central location it's perfect for exploring the city. The staff are very friendly and supportive too.
I stayed at this hotel for three nights in Christchurch. Overall, it maintained Hilton's usual high standards and was generally satisfying.
**Ambiance:** The hotel is beautiful, with vibrant flowers in the garden. Enjoying breakfast in the restaurant with a view of the garden outside the window was a real pleasure. The hotel is also very close to the city center. On a sunny day, it was lovely to walk to the city center, visit the Botanic Gardens, the Arts Centre, the Riverside Market, and the Cardboard Cathedral, all while strolling along the Avon River. I managed to check off many attractions without even realizing it.
**Cleanliness:** Housekeeping was prompt, and the room was clean and tidy. I didn't find any dirty spots.
**Facilities:** The hotel seems to be a bit old, so the facilities aren't brand new, but they are sufficient and well-equipped, including a hairdryer, iron, kettle, refrigerator, and air conditioning – enough for a short stay. The room's balcony was also nice, overlooking a lawn, perfect for some peaceful relaxation. The only drawback was the poor soundproofing in the room. The room next door frequently opened and closed their door, sometimes more than ten times between 10 PM and 1 AM, and at one point, it was every ten minutes or so. Each time, it made a huge noise that felt like the bed was shaking, waking me up multiple times. I even started to wonder if countless people were staying next door. This kind of thing is really down to luck, but better sound insulation would have made for a less disturbing stay.
**Service:** The front desk staff were very polite and enthusiastic during both check-in and check-out, which left a great impression. We were given two bottles of water and two warm cookies upon check-in, which was a thoughtful touch. The only thing that left a bad taste in my mouth was the suspected subtle racial discrimination from the restaurant's reception staff. I stayed here for three days and saw many other Chinese tourists. Not once did I hear the staff say goodbye or thank you to us when we left the restaurant. They would just stand there, pretending not to see us, but then smile and thank the Caucasian guests walking behind us. This happened every single time for three days, and they pretended not to see other Chinese guests leaving too. I have to wonder, is this how the hotel trains its staff? To provide different service based on race? These staff members, who were older and positioned at the restaurant entrance for greeting and guiding, were not the young, busy servers inside the restaurant, who did a great job. Based on this subtle differential treatment, I can only give the service three stars, no more.
Upgraded to a top-floor room as a platinum member. The room wasn't huge, but the view was great. Check-in at the front desk was very friendly; there weren't any Chinese-speaking staff, but communication was smooth. Crowne Plaza Christchurch boasts an excellent downtown location, within walking distance of Victoria Square, the Avon River, and the Cathedral. The rooms are modern, spacious, and very clean, with some offering city and river views. Breakfast is generous, and the service is professional and attentive. The hotel also has a well-equipped fitness center and other facilities. Overall, it was a comfortable and efficient experience, perfect for both business and leisure travelers, making it a top choice for accommodation in Christchurch.
We had a wonderful stay at Novotel Christchurch Airport.
The location is unbeatable — literally just a short walk from the airport terminal, making it incredibly convenient, especially for travellers with young children. We stayed for one night with our toddler as we had an early morning flight the next day, and it was the perfect choice. Being able to rest properly without worrying about airport transfers made our journey so much smoother.
The room was spacious, comfortable, and well-equipped for our family. Everything was clean and thoughtfully laid out, giving us a relaxing stay before our flight.
The staff were warm, friendly, and welcoming throughout our stay. A special mention to the concierge team, who kindly gifted our toddler a cute little Kiwi bird plushie. It was such a thoughtful gesture and brought a huge smile to his face. Small touches like these really make a difference and leave a lasting impression.
Overall, we had a very comfortable and pleasant stay. Great service, fantastic location, and family-friendly hospitality. We would definitely stay here again the next time we’re in Christchurch.
Facilities: The room has a wardrobe, TV, table, chairs, and a luggage rack. Anything else you need can be found in the communal kitchen. The hotel's location is very convenient, with the airport bus route 8 going directly there. Across the street are a garden and a university. However, it's worth noting that the soundproofing is extremely poor; even a small sound from the corridor is clearly audible. If there are children shouting and slamming doors, it gets very noisy. The university bar across the street can also be quite loud on weekends, and early in the morning, around 6 or 7 AM, there are delivery trucks downstairs which are also noisy. In short, if you're sensitive to noise, choose carefully. For those not sensitive to noise, this hotel is highly recommended and offers great value for money!
Cleanliness: Satisfied. Although the bathroom is shared between two or three rooms, it is very clean.
Service: The dark-haired staff at the front desk were quite warm and friendly, while the light-haired staff were just average.
Suitable for taking children. Our room sleeps 5 people, 3 single beds and 1 double bed. There is a kitchen in the room, the pots and pans are all complete, and there is a refrigerator for your own simple dishes. The hotel is very close to the city centre. Remember to bring toiletries, shower gel, shampoo.
The room was spacious and well-equipped with pots, a range hood, and a toaster. Booking early definitely saved me some money compared to booking 3-4 days before.
The hotel's location is excellent, and the surroundings are beautiful (P2, P3). It's in the heart of Christchurch, a 5-minute walk from the Avon River, and about 10-15 minutes on foot to the botanical garden entrance. I also walked to the city's bus interchange. For the airport, you can take bus routes 8 or 29, which is also about an 8-minute walk away.
The front desk staff seemed to be Indian, and communication in English was smooth. Ctrip recommended I change my room type booking to get the lowest total price for two consecutive nights, but this might have required me to switch rooms the next morning. I spoke with the front desk, and she patiently helped me stay in the higher-priced room for both nights (without having to switch rooms); I just needed to reactivate my key card the next morning.
After 10:30 PM, the hotel's front desk is unstaffed. If you check in too late, they will leave your room key in a coded box outside the main entrance and send the code to your email.
The only minor issue is that a casino in Christchurch is right next to the hotel (P1), about a 5-minute walk away. However, the security at night is actually quite good (P4) – it's livelier than Auckland at night. I wandered around until 8:30 PM and didn't see anyone who was drunk on my way back to the hotel.
The beds in the twin room were spacious enough; one bed would suffice for a family of three or even four. The room itself was quite large, featuring a corner sofa area that was perfect for organizing luggage and other belongings.
The hotel's location was a bit tricky to find, as the name and logo weren't very prominent, leading us to drive around in circles a few times. If you're driving, I'd recommend doing some research beforehand to familiarize yourself with the surroundings.
The restaurant downstairs at the hotel served excellent food. If you're planning to go for brunch on the weekend, I suggest making a reservation in advance. In the evening, the handcrafted cocktails were top-notch.
The rooms have a clever layout: you enter one door, and it leads to two separate king-sized rooms, each with its own kitchen and bathroom. The facilities are brand new. The kitchen is fully equipped with pots, pans, cutlery, a dishwasher, and a microwave, and it has an induction hob. In terms of hygiene, there are both a washer and a dryer. However, the shower lacks a curtain, which means water easily splashes out – a rather thoughtless design that makes the floor slippery. The location is excellent and central; just across the road and over the river is Riverside Market, lined with restaurants and shops. Overall, aside from the parking and shower issues, this hotel is quite satisfactory.
Beautiful place. Nice and helpful stuff. Very comfortable dorms and facilities. I’d just recommend to add more hooks and shelves in bathrooms. Lots of cosy common areas. I joined a couple of events and really enjoyed my stay.
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Pplanet earthThe stay was comfortable. The cooking, toilet, and kitchen facilities are in a separate building, which is inconvenient when the weather is bad. It's also not ideal for middle-of-the-night bathroom trips, but it's very affordable and the surroundings are beautiful, so it's definitely recommended. Make sure to bring a headlamp, you'll need it for the bathroom at night.
GGarth McMillanSecond time I've stayed there. Good value for money and friendly staff. Rooms were clean and tidy but the bathroom was a little. Overall it was pleasant stay
GGuest UserI was a bit disappointed. I was expecting this to be a 5 star place, but there were a lot of things that were definitely not 5 stars. The robes were grey and didn't cover bigger people. One of them had pilling all over it, I didn't want to even wear it. The bathroom door squeaked loudly, so if one person got up to the toilet in the middle of the night, it woke the other person up. There were instructions on how to use the spa bath, but not on how to put the plug in. It didn't just plug in normally. We weren't able to use it on our first night which was very frustrating as it was one of our main attractions. I rang housekeeping the next day. Someone came and had a look and said that you had to turn a know on the side of the spa, how would anyone know that? The lock on the door to outside was broken and a small slide lock had been put on. Why not fix the main lock? I used the toilets to the side of the library and when I washed my hands, the tap was all loose and wobbled round. All these things are little but show that the lodge needs to have things fixed or updated. For $300 per night, you expect the best. The worse thing was on our last morning, we got to breakfast about 8:45, the restaurant closes at 9:30 am. There was continental and scrambled eggs and bacon. At about 9:00 am they stopped bringing out anymore bread to toast. No more croissants, eggs or bacon were brought out. There were about 6 tables with guests and everyone kept going up and checking, but they didn't refill. People were saying, they must have run out of food! But for some reason the waiter kept lifting the lids to the egg and bacon to see what was in there, but of course there was nothing as he hadn't refilled it and he was the only waiter!! I was really disappointed and wouldn't recommend it, unless you are getting a really good discount.
YYizhilaozongziUpgraded to a top-floor room as a platinum member. The room wasn't huge, but the view was great. Check-in at the front desk was very friendly; there weren't any Chinese-speaking staff, but communication was smooth. Crowne Plaza Christchurch boasts an excellent downtown location, within walking distance of Victoria Square, the Avon River, and the Cathedral. The rooms are modern, spacious, and very clean, with some offering city and river views. Breakfast is generous, and the service is professional and attentive. The hotel also has a well-equipped fitness center and other facilities. Overall, it was a comfortable and efficient experience, perfect for both business and leisure travelers, making it a top choice for accommodation in Christchurch.
KKenny_ChengBudget, clean & comfortable hotel. I stayed in the mixed sleeping pod. Each pod come with locked storage. The communal resting area & kitchen is housed in a huge space with high ceilings, a bit stuffy though since the kitchen is also in the same area.
The hotel is very near to Christchurch airport, ideal location for those at late arrival or require early departure.
WWenhaoyousifangThe room was spacious and well-equipped with pots, a range hood, and a toaster. Booking early definitely saved me some money compared to booking 3-4 days before.
The hotel's location is excellent, and the surroundings are beautiful (P2, P3). It's in the heart of Christchurch, a 5-minute walk from the Avon River, and about 10-15 minutes on foot to the botanical garden entrance. I also walked to the city's bus interchange. For the airport, you can take bus routes 8 or 29, which is also about an 8-minute walk away.
The front desk staff seemed to be Indian, and communication in English was smooth. Ctrip recommended I change my room type booking to get the lowest total price for two consecutive nights, but this might have required me to switch rooms the next morning. I spoke with the front desk, and she patiently helped me stay in the higher-priced room for both nights (without having to switch rooms); I just needed to reactivate my key card the next morning.
After 10:30 PM, the hotel's front desk is unstaffed. If you check in too late, they will leave your room key in a coded box outside the main entrance and send the code to your email.
The only minor issue is that a casino in Christchurch is right next to the hotel (P1), about a 5-minute walk away. However, the security at night is actually quite good (P4) – it's livelier than Auckland at night. I wandered around until 8:30 PM and didn't see anyone who was drunk on my way back to the hotel.
FFayreWe are couple with a 5 year old girl. We paid SGD697.85 (Singapore dollar) for staying 2 nights in this “2 bedroom apartment” as stated.
3 points here to explain the terrible experience.
1. tv remote is not working. I don’t mind the owner making excuse like “ replied customer’s message within 20mins…..” but they actually took 29mins to reply (19:10 till 19:39). In fact, they didn’t manage to change the tv remote in the end. So I stayed 2 nights without using the TV!
2.there is no clear and obvious description that this “2 bedroom apartment” is actually an adjoining unit which means when u walked into the front door then there are 2 doors link to split parts of the apartment. The problem of adjoining units are thin walls are used to split the apartment into 2 small units. When u stay in this kind of apartment, u have to endure all kind of noises from whoever staying in neighboring rooms. We had 2 days enduring guesting from the other room shouting, slamming the door, kids screaming like crazy both early in the morning and afternoon!
3. When I reflect this bad experience with trip.com customer service, this hotel responded like they have no fault at all and played with words. This attitude makes us feel like being fooled. We paid money to expect to stay in an apartment with privacy and quiet environment but indeed we had such a bad experience!
In this market, if it’s an adjoining unit, they should not charge at the rate as if it’s an entire apartment.
I’m alright that they rejected to refund the extra amount they charged. Just have to reflect the facts in the review.
Thanks.
AAnonymous UserWe had a wonderful stay at Novotel Christchurch Airport.
The location is unbeatable — literally just a short walk from the airport terminal, making it incredibly convenient, especially for travellers with young children. We stayed for one night with our toddler as we had an early morning flight the next day, and it was the perfect choice. Being able to rest properly without worrying about airport transfers made our journey so much smoother.
The room was spacious, comfortable, and well-equipped for our family. Everything was clean and thoughtfully laid out, giving us a relaxing stay before our flight.
The staff were warm, friendly, and welcoming throughout our stay. A special mention to the concierge team, who kindly gifted our toddler a cute little Kiwi bird plushie. It was such a thoughtful gesture and brought a huge smile to his face. Small touches like these really make a difference and leave a lasting impression.
Overall, we had a very comfortable and pleasant stay. Great service, fantastic location, and family-friendly hospitality. We would definitely stay here again the next time we’re in Christchurch.
AAxinwukongThe location is fantastic! It's convenient for getting everywhere. The cathedral is right downstairs, and it's not far from the lakeside market or the Cardboard Cathedral, all within walking distance. The sightseeing bus stop is also close by, and the Avon River gondola rides are nearby too. Taking a taxi to the Botanic Gardens, the University of Canterbury School of Fine Arts, and the art gallery isn't far either. Both New Brighton Pier and Sumner Beach are about 10 kilometers away by taxi, similar to the distance to the airport, and Uber fares are reasonable. Overall, I'm satisfied. Just a minor note, it seemed like the shampoo and other amenities weren't checked and might have run out without being noticed.
CChak Heng AndrewThis hotel stay was an absolute delight, offering the perfect blend of convenience, stunning views, and high-quality amenities. The location right by the waterfront was simply breathtaking, and the proximity to the whale watching center was an added bonus.
While the unit was on the second floor, which required carrying our luggage upstairs, the view from the elevated position was well worth it. There was also the option of requesting a ground floor unit if stairs are a concern.
The check-in and check-out process was a breeze, with clear instructions provided and a designated key return box for added convenience. Having an assigned parking space just outside the unit was also a thoughtful touch.
But the true highlight of this hotel stay was the shower. The water pressure and temperature control were absolutely perfect, making for a luxurious and refreshing experience. And being able to watch the sunrise from the unit was the icing on the cake.
Overall, I would highly recommend this hotel to anyone seeking a tranquil, waterfront retreat with top-notch amenities and stunning views. The combination of the convenient location, well-appointed unit, and exceptional shower made this an unforgettable stay.
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