Featured facilities: Parking, Laundry service (on-site), Restaurant
Very Good
83 reviews
8.6/10
1 night
From IDR 1,705,646
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8.6/10
Very Good
GGuest UserMe and my wife were travelling back from United Kingdom so we decided to stay at this hotel.The staff truly make the hotel what it is friendly professional and genuinely caring.we also thoroughly enjoyed the Breakfast in the morning,which was a perfect way to start the day.
BBUFFWINThe room was good, just a standard twin. There's a bellhop on the first floor to help with luggage, which is nice, but the front desk being on the fourth floor is a bit inconvenient. The room was quiet and soundproofed well, though the air conditioning was a little noisy, even if it worked perfectly. Housekeeping was good too, with daily service. Just a heads-up: laundry service is only available before 10 AM, and clothes are returned by 7 PM. If you drop off laundry between 10 AM and 12 PM, there's a 50% surcharge, and after 12 PM, it's 100%.
BBipul123I had a great stay at Royal Swiss Lahoreโits location next to the airport was super convenient. I felt completely secure, and the staff provided excellent service throughout. The food was delicious, and everything was clean and well-managed. Though on the arrival day they provided me room which didnโt match with descriptions.
MMr ZahidLocation of the hotel is excellent it is on mall next to Governor house.
Front desk or hotel reception staff is well mannered & polite.
They really know how to handle work load.
I am not happy with room.
I stayed two times for two days last week for my business trip & three times for three days this week.
Hotel rooms need to be upgraded.
Breakfast time ends at 10:30 but staff didnโt noticed that people who seated before that time needs food and staff just taking food away so quickly.
That is not 5 stars hotel standards.
Bedsheet was ripped picture is attached
If hotel will contact me I can provide hotel room number as well.
So I am disappointed.
Staff on reception was good.
I will give them 5 stars
But this hotel need big improvement.
GGuest UserStayed with my family, including a 3-year-old child, and had a very enjoyable experience. The hotel offers plenty of activities and entertainment to keep everyone busy. One of the highlights was the live musical evening held daily from 8 PM to 11 PM, which created a wonderful atmosphere. The dinner buffet is served on the outdoor lawns, which is a beautiful setting, especially in the pleasant weather. Breakfast, however, could be improved with more variety and better quality. Service was a little slow at times, but this was understandable given the large number of guests during our stay. For families with young children, the hotel is an excellent choice. There is a dedicated kids' play area, horse-riding facilities, and plenty of open space for children to enjoy. Overall, we had a very good experience and would recommend it to families looking for a relaxing getaway.
HHariissI stayed at the hotel with my wife for over 1 week.
I previously stayed at places like the Hilton, Mariott (for work) so initially I was abit apprehensive at booking but now am glad I took the plunge.
If you set, the location of the appartment aside (it's about a 5 minute ride away from things to do) - the hospitality I received was exceptional.
Specifically, I want to call out Muhammed Umair and Ghulam Kamber.
These 2 have excellent front office skills and understand how to deal with guests (without wasting time) . Given I hadn't stayed in the area before, I had lots of little bits and bobs i needed to get done (and so did the wife). Both are professional, curteous and extremely attentive. There were a few times where they helped to book rides , order non hotel food , help to check-in/out and also they acted as really helpful travel companions.
Thankyou for also dealing with our night cravings and late breakfast requests.
AAnonymous UserExcellent stay! The hotel was very clean, comfortable, and well-maintained. The staff were friendly, polite, and always ready to help. The rooms were spacious, and the overall atmosphere was peaceful. Great value for money and highly recommended. I would definitely stay here again.
SShehroz1I waited more than 30 minutes for check-in even though they told me it would be ready at 3 PM. The apartment was still not prepared, and it felt like we were not treated as guests at all. At check-out, they asked us to stop and wait again because they needed to inspect the apartment before letting us leave. Because of this delay, I ended up missing my flight. The whole experience was extremely frustrating and disappointing.
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