Nice, elegant hotel, very warm, comfortable beds. Before breakfast the water in the shower came out cold, something that happened 2 days in a row.
There were 2 nights, on the first day breakfast was at a set time and everything went smoothly, on the second day which was Sunday the hotel was full, they didn't set a time for breakfast and it was chaos, people waiting standing up at the bar. Afterwards there was almost nothing to eat, no juices, no glasses, it was a mess, the waiters running around in distress, in short, it wasn't nice.
Then, at check-out time, they presented us with a bar bill from the previous day, which we had not even been to, nor had we been there. In other words, they either made a mistake when giving the room number or the guests made a mistake and gave us our room number. In short, it shows some disorganization.
Let me start with the good things.
1. location: this hotel located in better place.Very close to the bus stops, and most attractions are reachable by foot(although there are many steep hills).
2. Breakfast: The breakfast was quite decent, as you would expect from a hotel of this class.
3. The room was a bit small, but overall OK, The bathroom was good size and also OK.
Very nice stay. The room had an unusual configuration more in tune for couples rather than a family. The bedroom is up some stairs and there is a bathtub in front of the bed that is open to below which has a pullout bed and TV. The service was great, the pullout bed was pre-made for our son who was traveling with us and the room was cleaned, tidied with the bed made every night. We paid extra for the morning breakfast which was great and it had a lot of food options beyond the usual continental breakfast offerings. It also had a very nice terrace which we visited in the evening. We were also there during a heat wave and the room was nice and cool with the air conditioning. I would definitely stay there again.
Aware and available staff
Very quiet place great to relax
The food is good in the pool area as well as in the restaurant and breakfast.
Part of the pool very pleasant and excellent to enjoy
The indoor pool wasn't very hot, but perhaps because it was summer, I don't know.
The hotel is impressive when you arrive, amidst the greenery, parking lot, and lobby with columns and beautiful flooring. Then you get to the check-in desk and notice that one of the staff chairs is completely ruined. Go up to the bar and restaurant area and notice that the beautiful lobby flooring has disappeared, completely covered in carpeting. Some of it is no longer snug, but creases make it a tripping hazard. You take the elevator to your room, and the hallways ”greet” you with a ”splendid musty smell”—carpeting everywhere, walls with almost plastic/fabric wallpaper, and the rest of it wood. The smell is very strong. You enter the room, and it's half the size of the one you booked.
You step out onto the balcony and notice that it hasn't been cleaned in a long time. I ask the front desk about the room and the state of cleaning, and they tell me they don't have rooms like the one I booked, but they offer me the option of changing rooms. I see the second one as very large but with an even more persistent ”stale” smell than the first. I see the third one as smaller than the first but with a less persistent smell. I'm keeping this one. The bed is very comfortable, but the balcony is as dirty as the first one, both on the floor and the bathroom window, the ceiling, and the walls. The bathroom window is impossible to open, the bathroom door has a broken handle, the shower splashes everywhere, the bidet faucet needs fixing, and the bathtub is ”black” (see photo). The cleaning of all the rooms is very basic. The building was built in two phases, the first in 1967. Perhaps it needs a major renovation or at least maintenance and cleaning. The breakfast is average but with little variety for a 4-star hotel. I'm adding a few photos to give you an idea. This hotel has a ”4-star” name, but...
The staff at this hotel were incredibly welcoming and helpful throughout our stay. The rooms were immaculate and very comfortable. We also enjoyed the delicious breakfast each morning and loved the convenient location close to major attractions.”
Excellent location - a few minutes walk to Shrine od Fatima. Very friendly and helpful staff. The room was simple but very clean - for me it was perfect.
I sincerely recommend this place everyone to stay in Fatima. I'll turn back here again during my next trip to Portugal and Fatima.
The city's routine and confusion is a little bit out of the city's rhythm. We found a place of peace and tranquility with a unique decoration and a unique decoration.
The STAF is incredible, with a wonderful sympathy and attention.
There is no doubt a place to return and recommend.
Goo Quality hoted as very reasonable price. Great Location. Professional approach. Big room size and washrooms. Accesories provided. They have lots of hotel from parent chain to choose from.
The hotel has a variety of integrated services. Negative points: only the air conditioning of the rooms is not adjustable (there was very warm) and breakfast very focused on cake and sweeting, with protein deficit.
Great
26 reviews
9.1/10
Price from
AED 198
per night
Check Availability
See All Hotels With Parking in Santarem District
Latest Hotels Reviews for Santarem District
See all
8,4/10
Very Good
GGuest UserI booked only one night, at the last hour, so the view wasn't the best, the calefactor never really worked, it was more noisy than normal. The bed was not confortable. The place was spotless and the service was OK,
GGuest UserWe arrived early in the pouring rain. We were too early for check-in but luggage was taken with no hesitation. Check-in procedure was undertaken. We returned after the room was available. We had Room 13. Access was via a key pad- no keys necessary. We had a beautiful room with a small terrace area. The kitchen area had everything you would need for a prolonged stay. Microwave, coffee machine and induction hob. There were ample dishes, pots, pans, cutlery and crockery. Everything was so clean and fresh. We had a quiet and undisturbed night. Breakfast in the morning was a buffet but we could not fault the selection available. Cereal, ham, cheese even small pastis de nata (or similar - which were lovely). Checkout was so easy and we were asked if we needed to leave luggage- always a bonus. We had a fabulous stay and we are so sorry we booked only one night. We highly recommend staying here and we just wish we had used the available facilities more. What an absolutely fantastic place to stay.
LLukasz_84Excellent location - a few minutes walk to Shrine od Fatima. Very friendly and helpful staff. The room was simple but very clean - for me it was perfect.
I sincerely recommend this place everyone to stay in Fatima. I'll turn back here again during my next trip to Portugal and Fatima.
GGuest UserVery nice stay. The room had an unusual configuration more in tune for couples rather than a family. The bedroom is up some stairs and there is a bathtub in front of the bed that is open to below which has a pullout bed and TV. The service was great, the pullout bed was pre-made for our son who was traveling with us and the room was cleaned, tidied with the bed made every night. We paid extra for the morning breakfast which was great and it had a lot of food options beyond the usual continental breakfast offerings. It also had a very nice terrace which we visited in the evening. We were also there during a heat wave and the room was nice and cool with the air conditioning. I would definitely stay there again.
TThomas RxNice, modern hotel situated a few minutes walk to the sanctuary. The rooms are spacious and of modern design. The room and the bathroom were spotless clean. Wifi is working flawless in the entire hotel. The staff is courteous and eager to assist when needed. The breakfast is richly garnished with a good selection of fruits.
Free parking is offered in der underground garage. The entrance is tricky to manoeuvre. We tried once the hotel food in the evening but preferred to dine outside, as we were not impressed with it.
GGuest UserWe are happy to have chosen this hotel to stay for 3 nights.
1. Fairly new and trendy design and facilities. Large size rooms that are clean and well equipped.
2. Excellent location to Fatima sanctuary.
3. Staff are courteous and helpful. Special mention to Ms Komal who welcomed and checked us in. She made a good impression and represented Mercure very well. The hotel must keep good staff like her and trained all to that standard.
4. Very good breakfast selection and warm dishes like eggs cooked to your order.
Highly recommended!
Iimabhithakur.ak47Let me start with the good things.
1. location: this hotel located in better place.Very close to the bus stops, and most attractions are reachable by foot(although there are many steep hills).
2. Breakfast: The breakfast was quite decent, as you would expect from a hotel of this class.
3. The room was a bit small, but overall OK, The bathroom was good size and also OK.
GGoldilocks and 3 bearsLocation is excellent , walk 3 minutes to bus station to Lisbon, 3 minutes walk to Basilica. Lots of restaurants around ,Hotel has restaurants for dinner price is reasonable.
Breakfast is good buffet style , room is big and very clean , supermarket just walk 5 minutes and got so many hot food like chicken and coffee and pastry combo under euro $2 .
Ttt747This is the four-star hotel closest to the Fatima Sanctuary. The family room was functional and very comfortable. The shampoo and soap were from a company in Porto, which I liked so much that I went out to buy some when I arrived in Porto, as this was my next destination.
The staff were also kind and polite, and helped me in many ways.
I would like to stay at this hotel again if I come to Fatima again.
GGuest UserThe hotel is impressive when you arrive, amidst the greenery, parking lot, and lobby with columns and beautiful flooring. Then you get to the check-in desk and notice that one of the staff chairs is completely ruined. Go up to the bar and restaurant area and notice that the beautiful lobby flooring has disappeared, completely covered in carpeting. Some of it is no longer snug, but creases make it a tripping hazard. You take the elevator to your room, and the hallways ”greet” you with a ”splendid musty smell”—carpeting everywhere, walls with almost plastic/fabric wallpaper, and the rest of it wood. The smell is very strong. You enter the room, and it's half the size of the one you booked.
You step out onto the balcony and notice that it hasn't been cleaned in a long time. I ask the front desk about the room and the state of cleaning, and they tell me they don't have rooms like the one I booked, but they offer me the option of changing rooms. I see the second one as very large but with an even more persistent ”stale” smell than the first. I see the third one as smaller than the first but with a less persistent smell. I'm keeping this one. The bed is very comfortable, but the balcony is as dirty as the first one, both on the floor and the bathroom window, the ceiling, and the walls. The bathroom window is impossible to open, the bathroom door has a broken handle, the shower splashes everywhere, the bidet faucet needs fixing, and the bathtub is ”black” (see photo). The cleaning of all the rooms is very basic. The building was built in two phases, the first in 1967. Perhaps it needs a major renovation or at least maintenance and cleaning. The breakfast is average but with little variety for a 4-star hotel. I'm adding a few photos to give you an idea. This hotel has a ”4-star” name, but...
To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.
How do I get hotel deals on Trip.com?
There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.
Where can I find hotel deals on Trip.com?
Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.
How can I get lower prices for hotels?
Sometimes booking hotels midweek is cheaper, but it also depends on the season.
How many hotels are listed on Trip.com?
You can find over 1.5 million hotels in more than 230 countries or regions on Trip.com. Haven't decided which hotel to book? Browse our site to get ideas!
Can I cancel or change my hotel bookings on Trip.com?
It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.
How do I contact Trip.com customer support?
You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.