I personally think the room was great. During my stay, if I needed the room cleaned earlier, I could just ask the front desk to arrange it. The front desk staff were also very kind and did their best to help guests. The owner was also very nice; I'd occasionally run into him at meals, and we'd chat and I'd learn about the area, which was very interesting. When I was ready to leave, I asked the owner to arrange a car transfer for me. This pick-up and drop-off service is really good, especially for first-time visitors like me โ it's much needed!
The price was reasonable, but I couldn't understand why the booking was non-refundable. It felt like I was being forced to stay for four nights, and even then, I couldn't cancel the remaining three days after checking in for just one. It felt like coercion, I didn't like it, and I won't stay there again.
Went down to the counter to extend my stay for one more day, was told that it is ok as long as I pay before 1300. when I went to pay at 1300, I was told that the hotel is full and I have to check out.When I check back at Trip.com I saw that there are other rooms avaliable but I was not even given that option. It would have been ok if I was told that it was full and I cannot extend. I am now stuck at the lobby and will have to look for another hotel.
The hotel front stuff was very good and really helpful, by ensuring we settled comfortably. The environment was really nice and the weather was great. We got some very nice sunlight from our window. They communicated on time and gave us ample to prepare before checking out.
The room was spacious, and the front desk was helpful. Transportation was also convenient.
The hotel has a restaurant with good food and reasonable prices. Shopping is also convenient nearby, with a supermarket just a 5-minute walk away.
The best hotel in the area, everything is good, breakfast is a bit simple. The rooms are comfortable and clean, the service staff is polite. The steak in the restaurant is good. There is a bar.
Great service esp the bed turn down.
The hotel could improve the guest experience by installing smart TVs that allow access to different streaming platforms and apps.
Thanks for the house keeping team and the people's managing the work., rooms and the hotel premises are well maintained., very impressive., and the reception is helpful and at breakfast the services are friendly., Keep up the good works and God Bless always ๐
The hotel is small but quite neat! With good customer care. The rooms are quite small but the outside balcony area seemed untidy with a lot of clutter on the ground floor pavers.
The breakfast is good
Smart and efficient service. Lovely breakfast.
Usual utility problems for Uganda, i.e., elevator broken down, room key didn't work and unreliable internet.
Maybe the manager should invest in a country where these problems don't impact businesses.
TTuty KThe hotel is a beautiful big bungalow. It provides complimentary breakfast and airport transfer so it was convenient for me as I had an early morning flight. I was told breakfast was from 07:00 but it was actually from 07:30. Nevertheless, I still made it to the airport in time. Hotel is about a ten-minute from the taxi rank (matatu from Kampala) and supermarkets and is also close to Lake Victoria.
There was power outage just before dawn when I was there due from the heavy rains which affected some houses in the area. Power was restored at around 06:00.
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