Pet friendly Hotels in Nottinghamshire, United Kingdom

My friend and I booked a spa break a few weeks ago as a joint 30th birthday celebration. Unfortunately not all of the experience was as relaxing as we would have hoped with plenty of issues to report along the way. Positives were the reception staff were friendly, the treatments in the spa were excellent, the toiletries in the room were lovely and the takeaway cups in the room were an added bonus. However much of this was overshadowed by issues during the stay. The hotel did not give a 4* feeling and communication was lacking from a lot of staff. Our main concerns were pre-booking afternoon tea but the booking could not be found, meaning we were left wondering what was happening in the bar. We were told by the manager that it ‘would be sorted’ but he disappeared and never returned again. Eventually another staff member offered us the spa lunch menu but it was a shame we couldn’t have the afternoon tea originally booked. We also waited around for a long time for this to be sorted. We found the spa facilities limited with no relaxation room. Loungers we’re reserved with little to no use throughout the day. The steam room lacked steam and appeared to be broken. Other issues included confusion with the dinner allowance as we were provided a full bill to pay in the restaurant. This was quickly rectified but then when checking out the next day, we were asked how we wanted to pay for dinner. The app didn’t work to check in and so we had to check in at reception, although the reception team were lovely and so this wasn’t a major concern. Perhaps the most disturbing issue was the state of the room with extremely dusty high touch areas including the bed side tables and a bedsheet with blood on it. When we called to have a new bedsheet, this took 45 minutes to arrive and we had to chase this. Overall it was nice to get away but there are clear issues with the communication within the hotel. It’s a shame it wasn’t quite as nice as we’d both hoped. We have had nicer spa breaks at cheaper hotels.

My friend and I booked a spa break a few weeks ago as a joint 30th birthday celebration. Unfortunately not all of the experience was as relaxing as we would have hoped with plenty of issues to report along the way. Positives were the reception staff were friendly, the treatments in the spa were excellent, the toiletries in the room were lovely and the takeaway cups in the room were an added bonus. However much of this was overshadowed by issues during the stay. The hotel did not give a 4* feeling and communication was lacking from a lot of staff. Our main concerns were pre-booking afternoon tea but the booking could not be found, meaning we were left wondering what was happening in the bar. We were told by the manager that it ‘would be sorted’ but he disappeared and never returned again. Eventually another staff member offered us the spa lunch menu but it was a shame we couldn’t have the afternoon tea originally booked. We also waited around for a long time for this to be sorted. We found the spa facilities limited with no relaxation room. Loungers we’re reserved with little to no use throughout the day. The steam room lacked steam and appeared to be broken. Other issues included confusion with the dinner allowance as we were provided a full bill to pay in the restaurant. This was quickly rectified but then when checking out the next day, we were asked how we wanted to pay for dinner. The app didn’t work to check in and so we had to check in at reception, although the reception team were lovely and so this wasn’t a major concern. Perhaps the most disturbing issue was the state of the room with extremely dusty high touch areas including the bed side tables and a bedsheet with blood on it. When we called to have a new bedsheet, this took 45 minutes to arrive and we had to chase this. Overall it was nice to get away but there are clear issues with the communication within the hotel. It’s a shame it wasn’t quite as nice as we’d both hoped. We have had nicer spa breaks at cheaper hotels.