Great location, good breakfast combos, proximity to everything in the city, friendly staff and maintenance team, rooms are clean and the kitchen is well equipped with all you need to make any type of meal for 4 to 5 people. The fridge is family size. The elevator is swift and well maintained- I have been in a hotel that the elevator took for ever to travel up and down, the wait time was frustrating mostly during morning breakfast rush hours. Just so you know, breakfast is free. Parking is not free, but valet service on site. I will recommend this hotel if you are traveling to Providence. We enjoyed our stay!
This “boutique” hotel was NOT inexpensive. The front desk staff was welcoming and helpful. Unfortunately the building itself lacked everything needed for a comfortable stay. The room was so dark it was impossible to read.
There was no room for two people to place toiletries in the bathroom. There was no closet or dresser, so if one is staying for more than one night it would be difficult to store clothing. There were exactly two hooks on the wall and four hangers!
Worst of all….. the mattress was so uncomfortably soft that my husband slept sitting up on a hard chair.
Perhaps some would find this hotel charming, ……not us.
The room was large and clean. For food, we went to Macy's across the street. The staff provided directions, and we used the second-floor hallway.
The Macy's restaurant is on the third floor and a little hard to find.
Brown University is nearby, so it's a good walk.
Very new hotel, close to the airport, the rooms are clean and spacious, and the lights in the toilets and corridors are voice-activated. There are many hotels in the surrounding area, so it is inevitable that the new hotel is not popular, and the breakfast is slightly simple.
I am how genuinely happy my recent stay was at The Loom. From the moment I arrived, everything felt thoughtful, welcoming, and exceptionally well-run.
Check-in was smooth and professional, and the front desk team immediately set the tone—warm, efficient, and genuinely hospitable. After a long day of travel, it was refreshing to be greeted by people who clearly care about guest experience. Throughout my stay, every interaction felt consistent: friendly, attentive, and proactive without being intrusive. Whether it was a quick question, a request, or simply passing staff in the hallway, the level of professionalism and kindness was noticeable. It’s rare to see that kind of consistency across an entire team, and it made the stay feel effortless.
My room was spotless, quiet, and extremely comfortable. The bed and linens were excellent, and I slept better than I expected. I also appreciated the small details—well-maintained amenities, a clean bathroom, strong water pressure, and a layout that felt functional and relaxing. It’s clear that housekeeping takes pride in their work.Fully maintained and had a calm, polished feel. Common areas were clean and inviting, and the overall atmosphere felt both upscale and comfortable. I also appreciated how safe and organized everything felt, especially during busy periods. The breakfast/restaurant experience was excellent—fresh, well-presented, and a great start to the day. The service was just as strong as the rest of the property.The location was also a major plus—convenient and easy to navigate, with everything I needed close by. It made the entire trip smoother.
Overall, this was one of the better hotel experiences I’ve had in a long time. Thank you for delivering a stay that felt genuinely high-quality from start to finish. I’ll absolutely be returning the next time I’m in Providence
We stayed here for one night to attend my brother’s graduation ceremony at RISD. The hotel is conveniently located and very clean as its a new facility in the town. Staff were friendly and helpful. Would recommend people to stay.
Stayed here for two nights to attend my brother’s graduation ceremony. Very conveniently located right across from the mall and Kennedy Plaza, was very easy to get around the town. The hotel has a rich history and the renovation is done really well, would highly recommend for people to stay for an eventful occasion. Staff were nice but too slow and short staffed. Had to wait long for check-in and check-outs, so plan ahead. Would definitely stay here again if we visit providence in the future.
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125 reviews
8.6/10
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GGuest UserThis “boutique” hotel was NOT inexpensive. The front desk staff was welcoming and helpful. Unfortunately the building itself lacked everything needed for a comfortable stay. The room was so dark it was impossible to read.
There was no room for two people to place toiletries in the bathroom. There was no closet or dresser, so if one is staying for more than one night it would be difficult to store clothing. There were exactly two hooks on the wall and four hangers!
Worst of all….. the mattress was so uncomfortably soft that my husband slept sitting up on a hard chair.
Perhaps some would find this hotel charming, ……not us.
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