GGuest UserThe room itself was very spacious and generally comfortable, so in terms of physical space and basic facilities, the experience was acceptable. However, several service-related details significantly affected my overall impression.
First, this was the first hotel I stayed at in Europe that does not offer complimentary luggage storage, which was very inconvenient, especially for travelers arriving early or leaving later in the day.
More importantly, there was a serious issue regarding privacy and housekeeping procedures. In most hotels, rooms are cleaned only when guests place a “please clean” sign on the door or explicitly request housekeeping. In this hotel, staff went door to door knocking, and when there was no response, they entered the room directly. This felt intrusive and disrespectful of guest privacy, and it was quite uncomfortable. It also seems inefficient and unnecessary for the staff themselves.
While the room size and general comfort were fine, these service and management details were disappointing and do not meet the expectations of a hotel at this level. With better respect for guest privacy and clearer housekeeping protocols, the experience could be greatly improved.
GGuest UserThe location of the hotel is excellent, the environment is beautiful, the service is in place, the comfort is very high, and I will continue to vacation here next year. The front desk service is also very good, booking the location of the restaurant, and arranging the stay is very intimate.
还还是做个有昵称的人吧Take the 150 road hotwirf station to the hotel very close, walk for 5 minutes, will pass Spartan supermarket, breakfast service is very good, coffee is cooked a pot to send up, set the family attic room to half a floor luggage At night, you can see the stars through the window.
GGuest UserWe had a truly wonderful stay at Arabellal. Everything about the experience was exceptional. The property was spotless, and while some mention that parts of it feel a little worn, that was absolutely not our experience. We stayed in the main building, and everything felt top notch and very well maintained.
The service was outstanding throughout our stay, and the food was simply extraordinary. From start to finish, the experience exceeded our expectations and genuinely stands out as one of the best stays we have had. We would happily return without hesitation.
飞飞往各地的PdI have lived in a more satisfactory hotel in a multi-country tour of Europe. It is a mountain road of a small castle. It is very good to park. The hotel has its own small parking lot. After entering the door, the staff welcomed us warmly and let us sit in the bar with free welcome drinks, the hotel is said to have existed in the 14th century and has been renovated and well maintained. There is a nice fountain in front of the gate that feels aristocratic. There should be more than 20 rooms in total, the room is clean and warm, the view outside the small balcony is the entrance garden. There is also a welcome fruit plate and private welcome letter in the room. It is worth mentioning that the restaurant in the hotel is a star Michelin, the food is delicious in many Michelin restaurants, in addition to the dishes there are many appetizers and petit fours desserts. There are also many types of breakfast (the European general breakfast is relatively simple), and you can even order foie gras, caviar, steak, etc. Overall, the service is very warm, you can feel the sincerity and enthusiasm of the service staff, and Christmas in an overseas holiday can be said to be very touched.
JJimlam552Woke up feeling like a million bucks. The bed was that good.”
· ”This room is my new happy place. Already planning my next trip back.”
· ”10/10 would recommend to my future self.”
· ”Turn-down service? More like turn-up for amazing service!”
· ”Found my home away from home. Perfect in every way.”
· ”The shower pressure was a spiritual experience. Thank you.”
· ”Peace, quiet, and fluffy robes. What more could you want?”
WweirdruiCheck in close by 6 or 7.30pm so do let the hotel know of you are arriving after that, they will make alternative arrangements for you to collect the key. There is a coffee machine (free coffee) in the lobby. Only toothbrush is not provided. There is a kitchenette in the room. Cleaning is done every 4 days.
GGuest UserGood location and beautiful hotel. We are a family of two adults and three kids( age between 9 to 13). Hotel charged us for three adults and two kids. Three nights we ended up paying 3000euro plus. Cost is pretty high and the most hurting point is that we only got to know this upon check out…
JJielunWe had a decent attic room at the top floor. It looks newly renovated and makes you feel warm and comfortable, even though the room isn't that spacious.
The decorations of the hotel have some characters. Overall, a decent choice if you decide to stay in the area after a long day.
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