AAnonymous UserThe hotel is in a prime location, and it is very convenient to go to the scenic spots on foot. The hotel's decoration style is elegant and stylish. The hotel's room facilities are complete and very suitable for vacation. The hotel provides free refreshments when checking in, which is very considerate. The hotel's buffet breakfast is superb, with a lot of quality, and it will be adjusted every day to give guests who stay consecutively a sense of freshness. In general, it is a great resort hotel and is worth recommending!
AAnonymous UserWe really enjoyed our stay at Ensana Nové Lázně and overall had a very positive experience.
The hotel itself is beautiful and has a lot of historic charm. We especially enjoyed the spa area, with the old Roman Baths being a real highlight and a very special feature of the hotel. The only downside was that we found the water in the pools quite cold. It would have been much more relaxing if the water temperature had been a little warmer.
Our room was very nice, comfortable and, most importantly, very quiet, which we really appreciated.
Breakfast was good, with a rich and varied selection. One aspect we found a little disappointing was the seating arrangement. Guests were assigned a table rather than being able to choose where to sit. When we asked whether we could sit at a quieter table towards the side instead of right in the middle of the room, this unfortunately led to quite a discussion before we were eventually allowed to move. A little more flexibility in this regard would make the breakfast experience more pleasant.
Overall, we had a lovely stay and really liked the hotel. The beautiful historic setting, the Roman Baths and our quiet and comfortable room were particular highlights. With a few small improvements, especially regarding the water temperature and flexibility at breakfast, the experience could be even better.
GGuest UserSimply beautiful a dream large room from the finest and a wonderful rich breakfast and very nice staff from breakfast to reception simply for the comfort and several times a little small but still uses the swimming pool there Can you relax and it's okay we can come back guaranteed.
GGuest UserI booked this hotel for my Mom. And she loved it: the staff was accommodating and caring, great location and delicious meals. Highly recommended
SSultan M AlshahraniGrandhotel Pupp hotel located on the river and near to attractions in Karlovy Vary. The room was clean, spacious and tidy. The staff are amazing and friendly. The restaurant and cafe provide variety of delicious meals and drinks. The spa was clean and has variety of activities.
GGuest UserВеликолепный современный отель, который оживляет курорт.
Это неожиданно шикарный отель по очень привлекательной цене! Я искренне удивлена, что в Марианске-Лазне появилось место такого уровня — с дорогим современным дизайном и качественной мебелью. Я очень не люблю старые, «уставшие» отели, и этот фактор всегда останавливал меня от поездок в оздоровительно-курортные города. Но этот отель — совсем другая история. У него есть все шансы привлечь молодую публику и буквально вдохнуть новую жизнь в город.
Отель очень красивый и роскошный! Сразу видна классная работа дизайнера, каждая мелочь продумана до деталей.
прямо в зоне ресепшен есть свой питьевой источник (как я поняла, «Лесной») и специальные кружечки. Очень удобно
Очень просторные номера с большими современными телевизорами и невероятно удобной кроватью. Спать было одно удовольствие.
В отеле есть полноценная, отличная спа-зона и хороший спортзал. Отдельный восторг — бар на крыше. Там стоят очень удобные диванчики, на которых приятно сидеть и наслаждаться панорамным видом.
Завтраки на уровне! Порадовало наличие омлетной станции, где всё готовят при тебе, а также хороший выбор свежих фруктов и ягод.
Единственное, что не очень понравилось — это еда на ужине. На фоне общего уровня отеля, ужины показались слабоватыми, кухне стоит немного подтянуться.
Если вы ищете стильный, современный и комфортный отдых на курорте без «древнего» налета — вам однозначно сюда. Обязательно вернусь!
GGary0423The hotel is located on top of hills, which is not so convenient for travelers with luggage. There are 3 buildings within the hotel, 2 of them connected. The indoor swimming pool, sauna, and jacuzzi are in building 2.
My room is in building 3, seems to be newly renovated. Spacious space for a single room with a view of wood forest and next castle building. The toilet and shower room are separated. Only 1 body-and-hair shampoo is provided. But the soundproofing is not so great, you may hear the talking and laughing from the nest room clearly at night.
The front desk gentleman is so kind and attentive, highly appreciated for his service. The breakfast is average and could be crowded during holidays.
NNataliaValeVery good.
I could check in even at 11 in the morning, instead at 2 pm.
The room was small, but perfect for solo traveller.
Plenty of the SPA facilities, friendly staff, speak multiple languages.
Nice breakfast ( except water melon, at some point, in the beginning it was empty, but not refilled during the service)
I really loved the tea room with the amazing choice of different teas.
I would definitely stay there again during my next visit to Karlovy Vary.
GGuest UserFantastic stay – highly recommended!
I had a wonderful stay at this hotel! The accommodations were not only very clean and stylishly furnished, but also incredibly comfortable. The spa area deserves special mention – modern, well-maintained, and perfect for relaxation. The massage was a real highlight: professional, soothing, and just the thing to unwind. The hotel's location is also excellent – central yet quiet, with many attractions and restaurants nearby. I'll definitely be back!
GGuest UserGreat location, luxury spacious room design, delicious and various breakfast with friendly receptionists and reasonable price.
They provide dinner as well, strongly recommended! Daily different dinner offered such like grilled chicken, vegetables, salad, salmon, lamb, beef, sweets and fruits in the inviting harmonious atmosphere restaurant.
To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.
How do I get hotel deals on Trip.com?
There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.
Where can I find hotel deals on Trip.com?
Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.
How can I get lower prices for hotels?
Sometimes booking hotels midweek is cheaper, but it also depends on the season.
How many hotels are listed on Trip.com?
You can find over 1.5 million hotels in more than 230 countries or regions on Trip.com. Haven't decided which hotel to book? Browse our site to get ideas!
Can I cancel or change my hotel bookings on Trip.com?
It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.
How do I contact Trip.com customer support?
You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.