GGuest UserThe hotel is relatively old, the door is scratched, there is no exhaust fan, and it is difficult to dry clothes. It is next to the Danube River and the scenery is good. Breakfast was okay, but there were no hot drinks
XXMHACTCGreat location, 1min walk from u-bahn, one station from hbf. Clean room, with washing machine and full kitchen included. Safe and quiet at night.
Drawbacks: The structure of my room is weird, making the living room dark at night, with only one lamp. No door dividing the shower area, so the bathroom is full of water after each bath. The shower broke down during my accommodation, I asked them to fix it, and they didn't. After lots of chaos they offered me to change the room, and I decided to put up with it and use the rainforest instead.
In conclusion, not bad if the shower incident hadn't occurred. The service is of great altitude, but not so practical in case of real problems.
GGuest UserWhile the hotel was generally clean and comfortable, several aspects of the stay were disappointing—especially considering the nightly room rate. One major issue was the €22 per day charge for parking. Many comparable hotels offer complimentary parking as a standard courtesy, so this felt unnecessary.
Another inconvenience was the lack of daily replenishment of bottled water in the room. This is a small but basic amenity that many hotels provide, and its absence was noticeable.
Additionally, the room itself felt quite old and in need of some updates. It didn’t quite match the standard expected for the price.
On a positive note, the hotel is conveniently located near a Rewe supermarket, just about 2 to 3 minutes away, making it easy to grab any essentials.
Overall, these added costs, the room's condition, and the overlooked details made the stay feel less guest-friendly and not quite worth the price.
Ttravels– Extremely Disappointed with My Stay
I usually don’t leave reviews, but I felt compelled to share my experience after a recent stay at Mercury Hotel. Unfortunately, it was one of the worst hotel stays I’ve had in years.
1. Room Condition – Far from What Was Advertised
The photos on the website looked great, but the reality was shocking. The room was small, outdated, and poorly cleaned.
2. Customer Service – Cold and Unhelpful
The front desk staff seemed disinterested and dismissive. When I ask for water they didnt give.
3. Breakfast
It was included in the stay but it was really poor.
GGuest UserThe room was large and very clean. The bathtub is also an unexpected joy. The indoor pool experience is great, and there is a steam room. Stayed for 7 days, very good, this price is also very good. It is convenient to eat nearby and the supermarket is very big.
MMichael54188Great location right by the train station, offering good value for money. It's a bit older, but still clean and hygienic, so no issues there. Perfect for business travelers. I even saw Lufthansa crew staying here.
GGuest UserNice hotel, very friendly staff, delicious breakfast and more than enough, one diner in the restaurant was also very good.
Sometimes the floor where we slept was a little noisy, And after our opinion the rooms were 2, 3 grades to warm.
MMichaelxuThe hotel front desk is not very friendly to yellow skin, the hotel facilities are average, the breakfast is expensive and simple, and it is not recommended to add breakfast. There are many restaurants and bars nearby, and it is convenient to eat and shop.
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