SSandra MacauAfter arrival, I had to wait a bit for check-in. The lady finally gave me a key and told me that my room was outside in the new building to the right. I thought it would be just outside, but the entrance to the new building was actually at the very end of the building on the right.
I really didn’t have the feeling it was a new building, as the room was not that clean and the lock on the door was broken. The room itself was big and spacious with a big bed, a sofa bed, a working desk, a safe, and a refrigerator, but the view from the window was just a wall and construction debris. The bathroom was big, with amenities like shower gel and shampoo.
On the positive side, the hotel has a super convenient shuttle bus service to the airport, running every 30 minutes (on the hour and half-hour). The stop is located just to the left outside the main entrance. The hotel amenities are also wonderful. I enjoyed a late lunch at the Italian restaurant and then relaxed by the beautiful pool until it closed at 6:30 PM.
My main issue happened the next morning. At 7:30 AM, I was suddenly awakened by a knock on the door. I tried to ignore it, but the person insisted and I suddenly heard a key in the lock. Because the door lock was broken, I rushed to the door and asked who it was. The reply was housekeeping! For an airport hotel where guests frequently arrive in the middle of the night for a single-night stay, housekeeping at 7:30 AM is completely unacceptable and frustrating.
Since I was already awake, I decided to get ready and go to the airport. When I went to check out, the front desk staff kindly asked how my stay was. I mentioned the early housekeeping incident and suggested they train them not to knock on guests' doors so early. The staff member was incredibly empathetic, apologized sincerely, and promised to share the feedback with management. When he realized my flight wasn't until the afternoon, he insisted on offering me a complimentary breakfast as a gesture of goodwill.
I was not really in the mood, but I am so glad I accepted! The breakfast was absolutely amazing, with an incredible variety of choices. They have so many kinds of bread, plenty of pastries, fresh and dried fruits, cereal, a live egg station, and plenty of salads and hot dishes. It was truly an impressive spread.
I want to thank the front desk team for their professional service and for insisting I try the breakfast. Hopefully, they can adjust the morning housekeeping schedule for future guests. If I ever return to Egypt and need to stay near the airport, I will definitely choose this hotel again!
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