Attended a wedding locally so stayed for one night. The hotel staff were friendly and helpful with booking taxis. The room was clean. Plenty of parking with easy to pay options in the hotel.
Location- was walkable from station, town centre, Oracle shopping centre which has Vue and Bowling
Service- Staff were very friendly. Toni, Nicola, Daniel- were fab. They helped me store my special medication.
They have facility for keeping luggage after checkout which was very helpful
Amenities- Swimming pool, steam, sauna, gym onsite with full access with room booking. Towels available at no extra cost at the facilities. The showers were broken/ no hot water. So we used room showers for bath after using the these services.
Room- was beautiful and clean with lovely large screen smart tele. There was a locker and small mini fridge in the room with tea/coffe bar, iron with iron board, hair dryer. They also provide tap water from front desk for tea etc. There was a bath and shower both! The toilet and bath did not have locks- but I was in with my kids- so worked fine. One bedside light switch was broken- but didn’t need to use this. The room temp was rather warm- front seat kindly lent us a big table fan- which was very helpful.
They have bar and restaurant- we didn’t need to use these. The
After requesting a quiet room due to having our 11 month old with us we were placed directly above the function suite for a wedding and while testing the sound system the floor below are feet curated and the noise was crazy.
The moved us rooms out of the original Manor House we requested and into the furthest room possible from all amenities on offer smaller than our original room, 3rd floor and no lift with a baby in a pram and lots of luggage. The room was also unbearably hot and a crazy sensor/light in the bathroom kept our son (and them us) all night.
Not sure if recommended staying here. .
Probably the best hotel we have stayed in working away every weekend and we stay in a leisure hotel every weekend, all brand new, jacuzzi was unreal, steam room could have been hotter, sauna was 100c which was lovely, never seen one that hot, room had air con, buffet breakfast was beautiful, very clean hotel.
Our family have a wonderful time there, it was a super lovely hotel for relaxing holiday, vintage style and beautiful every where, staff was very nice, food was great as well, we will defiantly go again
A beautiful estate and so much to explore nearby. It's quite close to Windsor center and only a few min drive away from Windsor Castle. The layout of the hotel was a bit confusing at first because the main hotel reception is a little hidden, but easy enough to find after one or two attempts! The room is reasonably spacious for two and fairly clean. I only wish there was a fridge!
One of our curtains fell on the second day of our stay. We were out when it happened and found it fallen when we got back. We went to reception to let them know (this was around 1pm) and they said they'll send someone over to take a look. We waited in our room until 6pm, called reception again, and no one came. We went down to reception the next day to inquire again and were told that maintenance had left for the evening, but that they will be sent to our room straightaway the next morning. We went out the next morning, came back, and found the curtain completely removed!! No replacement. We asked reception if someone was going to come replace the curtain and they basically said they couldn't fix it at this point, and that they could change us to a twin bed room (we were originally in a double) that was much, much smaller. Not the kind of situation I would expect from a hotel that flaunts its customer service.
We also asked for room service on all three nights and not once were our bedsheets/duvet changed (we had an orange juice stain in the middle of our bed that was still there every day).
Overall the location is great and the hotel is super aesthetic, but we didn't like the fact we had to stay in a curtain-less room for 2 nights with no compensation or alternative (and had to chase them to even do something about the fallen curtain).
Hotel really well situated for the motorway and for Newbury station.
The facilities are really good, and service received from the moment we arrived from the very friendly and helpful member of staff on reception.
Really lovely breakfast with a great choice of food. Will definitely be returning
Hilton Reading will be convenient if you are driving, the room is clean.
Receptionists are helpful, nice and professional.
Breakfast is also friendly to vegetarian 😋
The hotel environment is very good. As the itinerary was full, it was not fully experienced. A little regret
Great
75 reviews
9.1/10
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