The shops situated opposite the entrance & exit of the hotel play very very loud music until 3.00 a.m. We hardly slept on the first night. However, we moved to another room which was facing the swimming pool on the second night and it was very peaceful.
Personally, I don't like the switches in the rooms. There should be more switches for guests to control the brightness of the rooms and the bathrooms. Currently, the room is either very bright or I can turn on 2 wall lights (very dim) + 1 night light. The Foyer and Reading switches don't work.
For the bathroom, one switch controls all the lights in the bathroom & exhaust fan. Therefore, it's either very bright in the bathroom + noisy exhaust fan or total darkness. I like to see more switches for guests to control the brightness in the rooms and bathrooms.
Nevertheless, this is a very beautiful hotel with very friendly staffs. I will definitely come back and stay when I come back to Pontianak.
I booked the deluxe room and it was very small. The description says 26m2 or something along those lines but maybe the bathroom uses most of that space because it definitely was not 26m2. The room was very small and stuffy. The aircon is not cold its more just like a loud ventilation. Also the pool was closed for renovations which was not mentioned in the booking notes.
Friendly staff though
Fantastic! This hotel just opened last November, and every staff member was incredibly friendly. We were trying to cross the road to the shopping center opposite, and they actually stopped traffic for us to cross – that was genuinely touching. For breakfast, you can take your buffet right by the pool and watch your kids play in the water while you eat. The rooms are all brand new too. I'll definitely choose this place again next time.
First time staying here and the service was extraordinary. The views are also no less stunning. Suggestions for increasing the menu at the cafe so there are lots of choices.
I have fond memories when staying at Aston Hotels as the service staff are always polite & smiling. Always going out of their way to please.
However, I observed that the premises are normally on the older properties, albeit they try their best to keep clean & that the hot/water works well.
I commend the front desk & the concierge personnel for their cheerful demeanour & eager smiles.
It's near to the nice local produce shop for fruits & packed gifts goods of Pontianak which I bought for home.
The service really needs to be improved, the room cleaning request has to be asked several times before it is done & the results are also not satisfactory, The aircon is not cold, it has been checked by the engineering and they promised to replace it with another room but waited until check out until 2 N was not fulfilled.
Breakfast is quite complete and delicious, the menu changes every day.
Rating: 4 out of 5 stars
HARRIS Hotel Pontianak scores with a good location, friendly staff and an overall solid package. The public areas look modern and well maintained, and both check‑in and check‑out were efficient and helpful.
The point deduction is for the bed: the linens were freshly made but had visible stains, and the mattress underneath was clearly soiled – this is where the hotel urgently needs to improve its quality standards. With spotless bedding and a renewed or thoroughly cleaned mattress, this property would easily be a 5‑star choice within its category for me.
Lampunya kedap kedip beberapa kali harus dimatiin dulu terus dinyalain, baru bisa.
Selimutnya ukuran kecil untuk bed king size.
Pintu susah dikunci, sprei bolong2.
3 reviews
4.2/10
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