Not very easy to find but it was worth it. Very professionally led by a German couple. The rooms are sensational, everything is new and extremely generous (65m2) and we had a large balcony with great views into the Urwald. Every detail is true, comfortable large bed, large armature with rain shower and great breakfast, friendly staff. The air conditioning is charged separately with $15 per day, but now at the end of June we didn't need. The hotel is not on the beach, it is quiet and feels like at home. We were absolutely satisfied.
Three meals are good, the big bed room is not big, no extra bed, children can play on the beach, very close to the beach, the hotel location is very good, very close to Wu Kunda Airport, there is a shopping place nearby.
Excellent, soothing, with elegance . Wonderful room service with amazing reception. Classic views of diani, well designed swimming pool and comfortable amenities around. Kudos to the entire team .I recommend to all who wish to have a perfect stay at diani. Thanks .
We stayed at the hotel for one week. Clean rooms. Balcony with garden view. Here in the morning is fascinating bird singing. pleasant service staff. Basin with lying and drinking bar. Smuzi and juices here are very delicious. I liked the local tea with ginger and milk. Breakfasts are delicious. We used a restaurant for dinner. A large plate of seafood for two very delicious. Here are fish, calmaras, octopus, and half lobster, fish boiler. Yes-yes, the fishboiler is big and very delicious. The room was given water and tea with coffee. They regularly changed their lingerie. For us there was one minus-the conferences held at the hotel. Being in the pool area is not pleasant when a group in black hoods from 20-30 people inspect the holidaymakers. And yes, to the sea on foot 10 minutes or you can get to the tuck-tuck. Still, it is not in step-to-step access.
Pleasant hotel in a good locatopn with very friendly staff. In general, room renovations are slowly overdue.
Because of the noise, it is best not to take a room in the basement.
Yes, there is air conditioning. Breakfast is OK, there are many baobab trees inside.
A little left is the congo river, you can take a boat, it should be beautiful if it is sunny
Everything is fine, cleanliness at a high level (only the pool could be cleaner) Tasty food, great option with afternoon tea/coffee. On the beach there are security guards who make sure that the Beach Boy does not come too close. Opposite the hotel there is a small shop with drinks and alcohol and a Chinese restaurant. Nearby there is a hospital. About 1.5 km to a larger market.
Wonderful hotel - great location and also the facilities are great.
The only issue is when the hotel is full - there are insufficient Beach towels. it doesn't help that most people take more than expected ie 3/4 more per person rather than one per person. We had to wait the whole day to get a clean towel. ( speaking to other guests - they collected their towels @ 7.30am or the night before...) . Would recommend that management bring in a CARD system for beach towels so that everyone has an equal allocation( when it is not full you can revert to the current system. )
Guest relations ( Marcia) is amazing and recommend speaking to her about anything local. She can advise you and help whenever possible.
the biggest positive is the FOOD - it was amazing and the freshest of the cooking was visibly seen.
the bar was quick to respond to drinks orders. the only issue is the amount of paperwork they need as most guests are on All- inclusive yet it was requested that the room number be given every time you ordered a drink. Perhaps management can review this? let the staff see the BANDS to decide which needs food orders or not
Everything was great with this hotel, from the view to the service. The beach is very beautiful and clean. There are quite a few of beach boys on the beach waiting to sell things to you. However if you tell them politely you’re not interested, they’ll leave you alone.
It’s very close to Ukunda airport, only 10min drive.
One major thing this resort needs to improve is the foods. The foods are no where close to a 5 star resort standard. They’re normal than normal. Limited varieties. This was the most disappointing part. However because of the superb view and services, I was able to enjoy the trip! Will definitely go back and hope the foods are good by then.
This is our 4th visit to Papillon. The staff are amazing here. The animation team have such energy, the water aerobics is like nothing else. Everyone is always busy working, from the gardeners to the housekeepers to the pool attendants. Joseph and Raphael on the bar were excellent as always. Abdullah the pool attendant is always on hand with towels and keeps the pool clean. The rooms are always kept super clean with fresh linen and bottled water daily. The rooms now have a fridge and kettle (but you need your own teabags etc). The food and drink is great, lots of choices. The beach is stunning with pure white sand. Love this hotel and recommend to others
Very Good
67 reviews
8.1/10
Price from
US$188
per night
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Ccalvin mandelaExcellent, soothing, with elegance . Wonderful room service with amazing reception. Classic views of diani, well designed swimming pool and comfortable amenities around. Kudos to the entire team .I recommend to all who wish to have a perfect stay at diani. Thanks .
GGuest UserWonderful hotel - great location and also the facilities are great.
The only issue is when the hotel is full - there are insufficient Beach towels. it doesn't help that most people take more than expected ie 3/4 more per person rather than one per person. We had to wait the whole day to get a clean towel. ( speaking to other guests - they collected their towels @ 7.30am or the night before...) . Would recommend that management bring in a CARD system for beach towels so that everyone has an equal allocation( when it is not full you can revert to the current system. )
Guest relations ( Marcia) is amazing and recommend speaking to her about anything local. She can advise you and help whenever possible.
the biggest positive is the FOOD - it was amazing and the freshest of the cooking was visibly seen.
the bar was quick to respond to drinks orders. the only issue is the amount of paperwork they need as most guests are on All- inclusive yet it was requested that the room number be given every time you ordered a drink. Perhaps management can review this? let the staff see the BANDS to decide which needs food orders or not
AAnonymous UserI have stayed in this hotel many times and highly recommend it. The environment, hygiene and facilities are all first-class. Most of the staff provide very good service. This bad review is because the hotel did not find the order for one of the three rooms I booked in the system, even though I had shown them my order. A front desk staff even asked to see my payment record. In the end, the hotel finally found all the orders in the system. Because of the hotel's mistake, I had a very unpleasant experience on this trip. I feel that it is very rude for the hotel staff to check my payment record when I have already shown the order. I hope the hotel room will apologize.
MMathNerdSwahili Beach Resort is a great all inclusive resort in Diani Beach in Kenya. It's perfect as a base for staying in the area, with everything you need included. The rooms are spacious, the staff are incredible (and I mean incredible - nothing is too much trouble for them, they are so polite and will really go to great lengths to help you).
The only issue is that if the resort puts you in a room that is different to what you've booked (in our case, we booked a Standard room and we got given a Superior room), it can be difficult for them to find your reservation in their backend systems.
So ensure you go in with printed proof of your reservation and payment, and eventually it will all get sorted.
Otherwise, it's amazing, the Dawa drinks are top notch and the rooms are spacious and inviting.
AAmyLCThis is our 4th visit to Papillon. The staff are amazing here. The animation team have such energy, the water aerobics is like nothing else. Everyone is always busy working, from the gardeners to the housekeepers to the pool attendants. Joseph and Raphael on the bar were excellent as always. Abdullah the pool attendant is always on hand with towels and keeps the pool clean. The rooms are always kept super clean with fresh linen and bottled water daily. The rooms now have a fridge and kettle (but you need your own teabags etc). The food and drink is great, lots of choices. The beach is stunning with pure white sand. Love this hotel and recommend to others
AAnonymous UserPleasant hotel in a good locatopn with very friendly staff. In general, room renovations are slowly overdue.
Because of the noise, it is best not to take a room in the basement.
帕帕卢斯文聘Three meals are good, the big bed room is not big, no extra bed, children can play on the beach, very close to the beach, the hotel location is very good, very close to Wu Kunda Airport, there is a shopping place nearby.
IIrina AlWe stayed at the hotel for one week. Clean rooms. Balcony with garden view. Here in the morning is fascinating bird singing. pleasant service staff. Basin with lying and drinking bar. Smuzi and juices here are very delicious. I liked the local tea with ginger and milk. Breakfasts are delicious. We used a restaurant for dinner. A large plate of seafood for two very delicious. Here are fish, calmaras, octopus, and half lobster, fish boiler. Yes-yes, the fishboiler is big and very delicious. The room was given water and tea with coffee. They regularly changed their lingerie. For us there was one minus-the conferences held at the hotel. Being in the pool area is not pleasant when a group in black hoods from 20-30 people inspect the holidaymakers. And yes, to the sea on foot 10 minutes or you can get to the tuck-tuck. Still, it is not in step-to-step access.
KKIKOohuoThe room facilities are old and the toilet is easily clogged. The swimming pool is not very clean. The advantages are that the beach is wide and beautiful, the price is cheap, and the cost performance is very high. The beach is full of crabs at night.
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