Location is good, right in the centre & within walking distance to eateries & shopping. Close nearby there’s the Hin Depot, it’s like a weekend flea market.
Hotel Service was great, the room that i booked was rather small, city view facing but sun was strong and day time, was abit hot as room window facing the sun. Going green is good, and water dispenser is provided on every floor for our refill. Can i suggest the bottles provided to have a wider opening as when refilling was rather difficult to avoid any spillage, especially taking the hot water
Hotel deco is very festive.
The room was clean and tidy. We were able to wait in the lobby before check-in and enjoyed welcome drinks. We could also head to the beach or the pool.
There are two pools, including a kids' pool with two slides, which the children loved. Free iced lemonade was available in the pool area, which was very convenient. Just a heads-up, there were small lizards around the pool area, so be aware if you're not a fan.
Breakfast was quite substantial. Even though it was crowded, it was well-organized and didn't really affect our meal.
Overall, I'd recommend it for family leisure stays.
View from the apartment was amazing and just need to look through the window and you see the blue sky and ocean. Just that the apartment they gave us has 3 rooms and if you book 2 rooms they will locked up the one of the room. The issue is that when we checked in they just let the 3rd room open and we thought we could used it until the security guard came and knock the door and said he has to lock up one of the rooms.
Location: Situated right by Gurney Bay, it's about a 10-15 minute walk to Gurney Plaza, or a 5-6 MYR taxi ride. Getting to the old town costs around 7 MYR by taxi. There are plenty of dining options nearby, and a small mall next door with a mini-supermarket and restaurants. You can cross the road to the beachfront for a walk or a run.
Facilities: The room was quite spacious with a great sea view, and the bedding was very comfortable. The bathroom was also huge with a separate wet and dry area. Bottled water isn't provided, but there's a purified water tap. The swimming pool is fantastic with lovely views.
Service: I was particularly impressed by a young lady and a young man at the front desk who both spoke Chinese and provided incredibly gentle and thoughtful service. They even helped us solve an awkward problem. The security guard at the entrance was also super enthusiastic, helping with luggage and always greeting us warmly. The restaurant is spacious, and breakfast offers a wide variety. The young man who makes the noodle soup, who also speaks Chinese, had an absolutely wonderful attitude.
Cleanliness: Everything was thoroughly cleaned, with no hidden spots or strange odors found anywhere.
This was the most satisfying hotel of our entire trip.
Good stay at Jazz Hotel Penang 👍
Really satisfied with my trip here. The room was clean, spacious and comfortable, with a bathtub and even a complimentary bath bomb which made the stay extra relaxing. Love the rooftop pool and the overall modern vibe.
Location is convenient — walking distance to Straits Quay and easy access to Gurney area for food. Staff were friendly and helpful throughout the stay.
Overall a pleasant experience, will definitely come back again!
The hotel's location is superb, making it incredibly convenient for getting around; many attractions are within walking distance. The staff are enthusiastic, friendly, smart, and considerate—for example, they promptly refilled our water whenever it ran low. Check-in times are as flexible as possible to accommodate guests. Furthermore, the hotel's pool area is impressive; it's clean and safe, perfect for kids to play in.
The hotel rooms are great, and the lobby is lovely too. The service is exceptional, and the gym is fully equipped with Technogym equipment, which is a big plus. The location is excellent, not far from Armenian Street and 1st Avenue Mall. It was also very convenient to get a taxi to the airport at 5 AM.
The hotel's location is great! It's within walking distance to the street art murals, and there are plenty of restaurants nearby, plus a local supermarket. I heard you can get good deals there on spices and bak kut teh essential oils.
The hotel restaurant is on the smaller side and you'll likely have to queue after 8:30 AM. The food was just okay, and the juice wasn't freshly squeezed. However, the service was very attentive, the facilities are quite new, and housekeeping is efficient.
It's about a 20-minute taxi ride to Penang Hill or other attractions, and only 30 minutes to the airport, which is super convenient.
Everything is good..the room is clean and comfortable, the view is beautiful. The beach is behind the resort. Only the elevator had a big problem. It was too slow, and we waited 20 minutes but still couldn't go down. Full of people. We had to use the stairs to go down to the 15th floor.
Fantastic experience! I hesitated a lot before booking, but I'm so glad I made the right choice. It's an established five-star hotel with excellent service and a rich variety of breakfast options. The best part is the swimming pool – storage, showers, bath, and sauna are all available, and the pool water is very clean. Our room had no strange smells, though we didn't spend much time there apart from sleeping. All the great food spots are within walking distance, and taxis can easily find the location. The front desk staff can communicate perfectly in Mandarin. Highly recommended!
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AAnonymous UserAbsolutely fantastic! The bellhop who handles luggage storage recognized us from a distance and helped us retrieve our bags. The room was spacious, the bathroom was huge, and the view was incredible, overlooking the entire Old Town. Great value for money. The Old Town is just a short walk away. There's also a school downstairs, so we got to see the kids during their classes every day. And the Blue House is just a few meters away – amazing!
GGuest UserThe hotel's location is great! It's within walking distance to the street art murals, and there are plenty of restaurants nearby, plus a local supermarket. I heard you can get good deals there on spices and bak kut teh essential oils.
The hotel restaurant is on the smaller side and you'll likely have to queue after 8:30 AM. The food was just okay, and the juice wasn't freshly squeezed. However, the service was very attentive, the facilities are quite new, and housekeeping is efficient.
It's about a 20-minute taxi ride to Penang Hill or other attractions, and only 30 minutes to the airport, which is super convenient.
AAnningjinThe hotel's location is superb, making it incredibly convenient for getting around; many attractions are within walking distance. The staff are enthusiastic, friendly, smart, and considerate—for example, they promptly refilled our water whenever it ran low. Check-in times are as flexible as possible to accommodate guests. Furthermore, the hotel's pool area is impressive; it's clean and safe, perfect for kids to play in.
XXiaotuzijiadexiaopangmiaoFacilities: The hotel has complete facilities, everything you need is there.
Hygiene: The hygiene is good, no obvious oversights.
Environment: Facing the Strait of Malacca.
Service: They helped with our luggage.
As an antique hotel, its value for money is truly excellent. You can stay for just over 1000 [currency unit]. Online, the Heritage Wing is more recommended, but because of its age, we chose the newer Victory Annexe. Before checking in, I saw some online reviews and was a bit worried, but after experiencing it firsthand, I found it to be quite good. First, upon arrival, the staff at the entrance were very attentive. When our car pulled up, they helped with our luggage, and the luggage was even delivered to our room. When checking in, there was a Chinese-speaking person at the front desk, but it seemed most could only speak English. However, simple English was fine, and they also used gestures, making the process very smooth. The room assignment was also quick. After checking in, the hotel balcony faced the sea. This hotel is quite popular, with all kinds of nationalities, but there was no obvious favoritism towards Caucasians or discrimination against Chinese. Perhaps because I'm someone with strong boundaries, every staff member I encountered smiled and nodded in greeting, which even made me feel a bit shy; there was no coldness. The hotel's location is excellent, very close to the Blue Mansion. You can go for a city walk when you step out – still highly recommended!
GGuest UserThis hotel is quite a distance from the city center, even further than the Shangri-La by a few kilometers, located on the beach. There are no convenient facilities nearby, so you'll need to take a taxi to get around. However, a 2km taxi ride will take you to Dadong Seafood Restaurant. All the hotel rooms face west, offering sunset views. The gym is small and lacks equipment. There are two pools, but they are quite shallow. Housekeeping cleans twice a day, but I still noticed some stains on the bed linen. There were also small ants, which is to be expected in a beachfront hotel. During peak breakfast hours, you might have to wait. If you're looking for a quiet escape in Penang, this is the place. At least it's relatively new and offers decent value for money. During the Chinese New Year, they even had fireworks and a weekly 'iron flower' performance. It really made a great impression.
GGuest UserFive stars all around! Big shout-out to the friendly front desk staff. I was torn between JEN Hotel and Wembley, but ultimately chose Wembley because I saw reviews mentioning early check-in, which was a huge draw for me. It's also Chinese-friendly, and the front desk staff can communicate in Chinese. Even though rooms were very tight during Chinese New Year, the hotel still allowed me to check in quite a bit earlier. This gave me a precious three-hour nap, helping me avoid the hottest part of the day and making my first day of sightseeing rich and energetic. Wembley and JEN are just across the street from each other, but Wembley is on higher floors, offering a more expansive view. It's only about 700-800 meters to both Mural Street and the Clan Jetties. There are also plenty of shopping and food courts nearby. The hotel itself is well-maintained, and soundproofing is decent. My only minor complaint: For two adults and one child, we requested an extra comforter, but they brought a blanket instead. Using just a blanket requires quite some courage!
Llqs0420The room was clean and tidy. We were able to wait in the lobby before check-in and enjoyed welcome drinks. We could also head to the beach or the pool.
There are two pools, including a kids' pool with two slides, which the children loved. Free iced lemonade was available in the pool area, which was very convenient. Just a heads-up, there were small lizards around the pool area, so be aware if you're not a fan.
Breakfast was quite substantial. Even though it was crowded, it was well-organized and didn't really affect our meal.
Overall, I'd recommend it for family leisure stays.
AAnonymous UserIt was the last hotel at the end of a two week trip in Malaysia. I chose it seeing it was closer to the airport.
It was perfect! A spacious room in a boutique hotel, and some pampering and rest before a long flight home.
Positives:
- Pool, was cool and busy.
- Complimentary drinks, were appreciated.
- Spacious room and bathroom.
- Loved the ‘Say No to Plastic’ environmental initiatives.
- Cafe space, food was tasty and reasonably priced.
- Staff were friendly and efficient.
- Convenient Store down stairs for snack and drinks.
- I asked for an extra hour for check out.
It’s in a residential area, next to a busy road. So it’s not a place to explore the local area and a GRAB is needed to get around.
However, a perfect STAY for the last day of holidays and it’s closer to the airport.
AAnonymous UserMy stay with OZO Penang was truly awesome! From the moment I arrived, the staff were incredibly friendly, welcoming, and always ready to help, which made the experience even more enjoyable. The hotel facilities were well-maintained and comfortable, perfect for both relaxing and getting around the city.
The breakfast spread was a real highlight, a great variety ranging from delicious local dishes to a lovely cheese platter. There was everything from a freshly prepared egg station to a fun ice cream corner, so there was something for everyone. Overall, it was a fantastic stay, and I would definitely recommend OZO Penang to anyone visiting Penang.
XXiaojiesenaihekeleThe hotel is quite large and very close to the airport, a Grab taxi ride cost less than 10 MYR. The room cleanliness and facilities were average. However, the breakfast was good, and the service was excellent and very welcoming. The hotel has a swimming pool, and there are many convenient dining options nearby. Grab transportation also worked very well.
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