Very clean hotel and nice staff. The room was rather small (but good enough for two people)
We stayed for four days in total, the nights were very quiet except for one night where we heard bar music playing from several blocks away. The hotel is close to the HMart.
The lack of a kettle (in the common area or in the room) is not a deal breaker as you can use the microwave (in the common area). I wished the combination safe was larger, as neither my laptop nor tablet could fit, so we travelled with our devices which made walking very tiring.
The bathrooms are nice, well-lit and spacious.
Visited Galena for the first time in September 2020 and chose the Irish Cottage Boutique Hotel. We liked it so much we came back 9 days later to catch some fall colors with nice weather. John is the finest hotel staff Manager I’ve ever seen. He made us feel at home and remembered us from our first visit. We would love to stay here again in the future, that is to say either when the pandemic is over with or they begin enforcing that guests wear masks in the common areas. On several occasions during our two night stay people were near the coffee area, walking down halls, at the front desk... with no masks and not even being politely asked to put one on. When we asked the night person at the front desk about it, her response was that they are in the hospitality business and can’t make people wear masks. Well two things here: 1) I would think that their number one priority would be the safety and we’ll being of their guests and themselves, and 2) if they can’t enforce policies then they’re not being responsible. Everywhere else we went in Galena, masks were worn. We will be back when things settle down.
It seems that there is no breakfast, so it is a good hotel in the surrounding area. Because I need to print a lot of documents when meeting customers, they are all printed at the hotel. It is very convenient to have a computer and a printer.
This hotel is very large and every room is a suite, so it’s great for parents to bring their children! There is a refrigerator, coffee machine, microwave and sink. There is a gym and swimming room. The large reception hall is spacious. There are many sofa seats, and there is a huge indoor pavilion with green plants and stools under the trees, which is very comfortable and enjoyable! And the price is moderate, very good hotel!
The hotel is a typical airport hotel, had a very helpful shuttle driver (Ray) and the other staff interacted with were very friendly and helpful.
Located just offsite from the airport, opposite a shopping mall and had a small selection of restaurants within walking distance of the hotel.
Room was clean and had everything needed. Bathroom had good water pressure and provided nice toiletries.
This was a one-night stay prior to flying home from O'Hare and met all needs.
Central Illinois, central to everywhere. SureStay by Best Western Forsyth Decatur is just off I-72 in Central Illinois, between Springfield, Indianapolis, and Chicago. We’re near Hickory Point Mall, Millikin University and Lake Decatur. You’ll get a complimentary continental breakfast that is expanded, a comfy bed, and free WiFi.
Besides needing staff to cover busy times such as check in and out, the accomodations are excellent. Clean marble bathrooms with white towels. Beds white as snow and comfortable. First time seen house staff friendly and responsive to your needs. Downers Grove hotel have elevators to third floor. Breakfast was standard for first and menu posted for each morning and the eating area was clean and kept maintained by kitchen staff as people dined left tables..Noise free rooms. Individual temperature rooms controls. Wide hallways and have communication friendly rooms whatever these are. Again, communication to the front desk from room was cumbersome as long rings to answer from phones I'm rooms by front desk staff lady. Can perhaps use a two person a peak times or as a balance during the day for better response.
The pillows on the bed were 5 small pillows, not standard sized and kept slipping from under our heads.
They only supplied 2 bath towels for the 2 of us, would be better had they supplied 2 for each of us.
The TV remote was cumbersome to use and had no instructions you could reference.
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9.1/10
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8.1/10
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GGuest UserUpon check in, I was assigned a room & given keys. We opened the door only to find someone else was already occupying the room. Imagine the fear of the person in that room as we had keys that opened their room door. We had to bring all of our luggage back down to the front desk to get a new room assigned. I booked a king room but was given a room with double beds. When I contacted the front desk, the lady at the front desk was unprofessional and made no effort to address the issue. She told me the hotel is sold out of king rooms and for me to contact Trip.com because Trip.com is the one who booked a double room. The representative from Trip.com was very professional and apologetic and made attempts to rectify the situation. However the hotel did not answer the calls from Trip.com. The room we were assigned was ok. But the ac/heater unit in the room was full of dust. The pillow cases appeared clean but smelled as if it had not been changed between guests. I’ve stayed at numerous Hilton properties and am usually quite pleased. But we were quite disappointed with this Doubletree property.
Qqmwhttrthe cleanliness of the room itself was fine, but the hotel seemed pretty run-down. the stairwell we took to get to our room was quite dirty (trash remained there for all five days we were there) and had a lot of cobwebs etc. the towels we got the first day had some weird dye on them? one of the days we got our room serviced but they only replaced our towels and did not reset our beds which was strange. it's also relatively far from o'hare compared to some other hotels. however, it's definitely livable and the rooms are quite large
KKaylaGreat location great view loved the breakfast the down falls that my jetty tub didn't work were supposed to send someone the next day never showed to fix and the bed was comfortable but whatever you have the bed on is a bad idea cause it makes so much noise just when you sit on the bed and need more grip on the porch and in by the pool I fell as it was wet outside on the porch and my son and including other children I had seen fallen by the pool area which kids are gonna get hurt I never recipient the extra stuff I requested when booking my room and false advertisement because the pics did not match up correctly when they showed me for when I booked my room the bedroom was different and was supposed to have couch in room and wasn't and my fireplace didn't work in my room so overall I would stay again if emenities got fixed I was partially satisfied with my stay...
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