Highly recommended! This was my first time visiting Altay, Xinjiang. The hotel was easy to find, and the customer service contacted me in advance via WeChat to discuss everything. (520522)
First, due to the weather at the end of November, the refund and cancellation services were very considerate.
Second, the hotel facilities were complete. The underfloor heating was on from the entrance, making it very warm. The lobby reception area combined with a water bar had delicious drinks! Guests were thoughtfully offered ginger tea upon arrival to ward off the cold.
Third, the room was clean and tidy; I couldn't find a single fault. The toiletries were excellent, and the bathroom had a separate shower and toilet.
Fourth, the food selection was extensive; I feel many high-end hotels don't offer this level of food and drinks.
Finally, the service!! So warm and attentive. Free parking; remember to scan the QR code at the front desk to get a parking voucher before going downstairs.
Thank you for the hospitality; I will definitely come again!
Hotel near Urumqi Railway Station/Development Zone,Urumqi66.8% of visitors choose this area
MM339171****2025.12.18
The hotel is conveniently located near the airport, just a 15-minute drive away, with ample parking. It has a 24-hour self-service laundry room and a gym. Check-in at the front desk was quick, and the room was clean and tidy. Customer service, especially from Xiao Yu, was excellent; they proactively contacted me to arrange my room. My flight was delayed, and the hotel even helped me with a late check-out. The driver for the airport transfer also arrived very quickly. All the services were convenient and seamless. I was very satisfied with this stay. Highly recommend!
Exceed my expectations.
We are given complimentary breakfast upon checkin.
Bed were so comfy.
Accomdation is glass roof for you to gaze the stars.
They have small taxicar to fetch u from concierge to your room, and to breakfast area. They have a nice cafe which we do not have time to explore.
At least stay 2 days here to enjoy the facilities.
Hotel near International Grand Bazaar,Urumqi2.8% of visitors choose this area
GGuest User2026.02.09
Excellent!
Facilities: Very good.
Cleanliness: Very clean, felt safe staying here.
Environment: Very satisfactory.
Service: The front desk staff were warm, attentive, and extremely helpful. All of them were beautiful too! The hotel is very close to the Grand Bazaar. We even extended our stay today. We are very satisfied with this hotel and highly recommend it. We will definitely stay here again next time we visit. Ruby Elegant Hotel.
Hotel near Kazanqi Folk-custom Village/Han Chinese Street,Yining1.3% of visitors choose this area
AAnonymous User2025.10.10
Highly recommended! The environment is fantastic, surrounded by lush greenery, and there's even a historical exhibition hall. It feels like staying in a park, and the value for money is excellent.
The late check-out until 3 PM was a thoughtful touch. On the downside: there's room for improvement in service awareness; the front desk staff weren't very proactive. Also, during the National Day holiday, ordering à la carte was either unavailable or extremely slow, with the only options being mixed noodles and pilaf, which we ended up eating for two consecutive meals.
Hotel near Urumqi Railway Station/Development Zone,Urumqi66.8% of visitors choose this area
GGuest User2025.09.13
My stay at the R&F Wanda Vista Hotel in Urumqi was truly exceptional! The Western-style decor immediately caught my eye upon entering the lobby. The Tianshan tapestries and snow lotus lanterns were stunning, instantly elevating the atmosphere. The staff were incredibly welcoming, greeting me immediately and making me feel incredibly attentive. I have to praise Sara, the hotel's housekeeper. After adding her on WeChat, she quickly addressed any requests I had. She was incredibly thoughtful! She also thoughtfully took care of any issues I had with my reservation. The room I was given was the perfect size, spotlessly clean, and odorless. It was a comfortable stay, and I had a great rest. Upon check-out, they even gave the children a small gift. I'll definitely stay here again next time I'm in Urumqi!
Hotel near International Convention and Exhibition Center/Hongguang Mountain,Urumqi3.7% of visitors choose this area
Jjgjgjg2025.09.13
Although the hotel isn't brand new, its management is exceptionally well-organized, meticulous, and thoughtful. The front desk staff patiently showed us several room types, helped us pick the most suitable one, and even gave us an upgrade. As we were there for our first marathon, we inquired if early breakfast would be available on race day. Upon learning this, the lobby manager promptly arranged for breakfast to be served for all race participants staying at the hotel, which was incredibly efficient. Room service was also highly efficient and incredibly prompt. Highly recommended!
Choosing this accommodation was absolutely the best decision of our trip! We were so comfortable and happy here, it really boosted our overall experience. The biggest highlight of this guesthouse is its incredible proximity to the scenic area – it's truly a cozy haven right next to the attraction. This saved us a lot of travel time and made our sightseeing flexible and effortless. We could head out whenever we wanted and return quickly to rest, perfectly balancing exploration and relaxation. The room itself was warm and comfortable with excellent natural light, and it was spotless. The soft bedding ensured we had a wonderful night's sleep, waking up refreshed and in a great mood every morning. The service was thoughtful and attentive; we had a worry-free experience from check-in to check-out. The attention to detail made us feel truly cared for. Here, we could easily access the beautiful scenery while also enjoying a quiet and comfortable stay. It perfectly met all our expectations for the trip! I've already recommended it to my friends and will definitely be back.
A very beautiful hotel, except for its somewhat remote location, everything else is great. Regarding the guest rooms, I would appreciate it if the bathroom near the entrance had hand soap and hand towels; otherwise, it felt very inconvenient. Most people wash their hands and rinse their mouths immediately upon entering a room, and without hand soap or anything to use, you have to go into the master bedroom's bathroom to find these items, which is a bit frustrating. How could a hotel with such excellent facilities overlook these small details? The private hot spring had good water flow and temperature, and you could even smell the characteristic mineral water aroma. However, the hot water came out very slowly from the sink, and the shower water was inconsistent in temperature. Finally, the TV couldn't play any programs due to a persistent network problem; I ended up only being able to stream content from a mobile app.
Outstanding
387 reviews
9.5/10
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8.6/10
GGuest UserThe hotel is in a good location, easy to find on the main road, with a parking lot, convenient parking. The room is spacious and has new facilities. The room is clean and sanitary. The bathroom is separated into dry and wet areas, and the sink meets hotel standards. The bedding is also very good, and the sleep is very comfortable. The hotel has a washing machine for washing clothes, and the cost performance is very high. I stayed there for a few days while playing in Turpan. The Xinjiang girl at the hotel front desk was warm and polite, and the check-in experience was very good!
AAnonymous UserI stayed for three days in total. The first day was in the North Building, which had facilities similar to Motel 168. The downsides were peeling wallpaper in the bathroom, fixed with tape, and a persistent sewer smell. Given the affordable price, I didn't complain much (the attached photo is from the North Building). On the second and third days, I moved to the Main Building. The room was more than 200% more expensive, but the experience was even worse! There was no place to charge my phone by the bed, which was the most intolerable issue (I stayed for over ten days in Xinjiang afterward, and no other hotel had this problem). The air conditioning was practically nonexistent; ventilation relied on opening the window. Breakfast had very limited choices, basically Motel 168 standard. Service was hit-or-miss; I asked the front desk three times if I could get two key cards, and each time they told me to wait, but I never received them. The only upside is its proximity to the ancient city. Honestly, there's not much else to praise.
GGuest UserI did extensive research as I was traveling alone with three elderly people and wanted a lively yet safe place to stay. I'd read reviews mentioning poor air conditioning and noise, which made me hesitate between this hotel and another for quite a while. However, upon arrival, the hotel upgraded our room. It featured a balcony with a grape arbor, which the elderly absolutely adored, calling it the most pleasant room. It was great! I didn't encounter any of the problems others had mentioned.
、、hedgehogDue to road closures, we were stranded in Kanas and had to find a hotel with a suite at short notice. We didn't have high expectations, but we were pleasantly surprised!
Facilities: Smart home features, very convenient and efficient.
Hygiene: Clean and tidy, the floors were so clean you could walk barefoot without getting dusty.
Environment: Located right at the foot of Jiadengyu Pass, with convenient amenities nearby.
Service: Very friendly. We even bothered a staff member late at night to help us buy some snacks.
AAnonymous UserThe hotel is indeed close to Tianshan Tianchi, which is a plus. There are also the following problems. The facilities are a bit old and need to be renovated. The hot spring water quality is not good, it is very dirty, and the bath towels are hung everywhere. The hotel breakfast does not match the hotel grade. The only thing that tastes good is boiled ramen.
The most important thing is the service. It can be said that the hotel basically has no service. Maybe it is too busy and the service staff are a little emotional, or maybe it is the only hot spring hotel in the surrounding area, but every customer is innocent, and there will always be competitors. I hope the hotel management will pay attention to this issue.
HHuang-hRoom hygiene: I smelled something as soon as I entered the door. The concierge said that it would be fine if I opened the window for ventilation. I guess it is a common phenomenon. When I entered the bathroom, I found a curly hair on the bathtub, and then I found another one on the toilet. I reported it to the front desk to clean it again, and then we went to take a hot spring bath. As a result, the two foreign objects were still there after we came back from the hot spring bath. I reported it again to the front desk and was told that the room had been cleaned again, which shows that their hygiene standards are there. Finally, the room was arranged to come again and take a hair remover to remove it.
Breakfast: There are many varieties and the supplementary meals are also timely, but there are many people and you need to wait for a seat.
Environment: In the river valley grassland, you can see sheep, horses, and streams on the hillside opposite the door, but there is construction around.
Facilities: The sound insulation of the sewer pipe is not good. It may be that the upstairs is using water. The sound of water in our room on the first floor is very loud. Please be cautious if you have poor sleep and need to go to bed early.
Others: The toiletries in the room were very useful, the outdoor hot spring was not open, mushrooms grew on the chairs in the indoor hot spring, and they were not cleaned. After taking a bath in the hot spring, I couldn't find the service staff to open the cabinet door to get clothes.
SSeanPA68The hotel staff is very friendly. Some could speak a little English during the check in process. We were told that the room has no windows before we saw it. The room was large and quiet for our needs. The shower had plenty of hot water and a good pressure. The location was close enough for excellent food delivery service. The security staff were friendly as well.
GGuest UserVery satisfied in every aspect! We have a double room, but we have three people. The boss prepared everything for three people. Every time we come back from driving, the uncle will kindly come out to pick us up. The landlady also enthusiastically makes us tea and chats with us. The academy is quiet, clean and the environment is good. You can go downstairs. A place for reading and drinking tea, and the decoration is beautiful and high-end. The transportation is very convenient. It is highly recommended to go shopping in the Russian Pedestrian Street near the hotel! It’s really comfortable when the weather is nice! I'm too lazy to write a review! Unless you are very satisfied! Recommended to everyone!
MM446589****Absolutely fantastic!! Highly recommended!
Environment: The campsite scenery is absolutely stunning! Located deep in the mountains, the roads are indeed difficult to navigate, but once you're there, it's all worth it! Every snapshot feels effortlessly beautiful.
Service: Our housekeeper, Shamu, is beautiful, lovely, and incredibly welcoming! All the staff were very attentive. It was my birthday on the day of my arrival, and the staff prepared gifts, a dance, and a cake (which must have been very difficult to find in the mountains). I'm truly very grateful.
Facilities: The room facilities are standard; the lack of advanced technology is understandable. I must commend the underfloor heating! It's so warm! Much better than Kanas…
Cleanliness: Just average. The check-in ceremony was very grand, with the presentation of a hada (a ceremonial scarf).
Overall, it was excellent, deserving of the ”must-stay in my lifetime” label and a cabinet full of certificates.
GGuest UserThe hospitality and abundance of Xinjiang people are fully reflected in this B&B. As soon as we parked, the young men helped us with our luggage and checked us in. The B&B has two floors, and my mom and I stayed in the family room with our two children. We were pleasantly surprised to find a Haier Little Prodigy washing machine. The facilities were all new and elegant, blending ethnic and modern styles. We had dinner directly at the hotel at 9 pm, and every dish was to our liking. I'll definitely choose this place again!
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