This was my first time staying here. Overall, everything was satisfactory. My only suggestion would be about the children's playground. It would be much better if it were mopped daily, and the slides and playhouses wiped down regularly. My child played there and got completely dirty – their feet were all black! 🙈🙈 I had to give them a bath immediately upon returning to the room. 🙈 Additionally, it would be great if they could add more types of toys, perhaps a ball pit or similar. While there were plenty of chairs and tables for children, there were no drawing papers or colored pencils available. That's just my main feedback. Everything else was perfectly fine. The breakfast was delicious, and the service was excellent. Thank you, Golden Tulip! 🥳👌
Hotel near Tunjungan,Genteng79.4% of visitors choose this area
HHilda Lee S2025.08.03
Everything about the hotel is exemplary except the toiletries ! Fragrance is not acceptable and I dreaded shower.
Hotel has a 360 degree and you can see whole of Surabaya! Spectacular.
A big mall, catering to big brands and international Tuntungan plaza is around 20 mins walk.
Another big mall, local BG Junction is around 10 mins away.
Location is good ! Including eateries nearby.
Breakfast was the best I've experienced; amazing spread including local flavors. Absolutely tantalizing.
Very satisfied staying here. The staff is very responsive and friendly. The room is quite spacious, bring children here and it's really fun because it's spacious. The atmosphere is quite cool and the view is great, especially right at the swimming pool. The small detail that made me give 5 stars is the trash can. The trash can in the room is put in a closed wooden box and is quite heavy if played by children. This is very helpful, especially for those who have small children who like to explore anything. Thank you Agro, hopefully we can visit again someday
Hotel look ok but some wallpaper in the room already old and broken, should repair soon, ac ok cold enough, some instruction for shower not so clear, breakfast standart, parking basement
Hotel near Tunjungan,Genteng79.4% of visitors choose this area
GGuest User2025.09.02
Warm, friendly staff who gave good and practical advice about the protests and safety, much appreciated . Housekeeping was impeccable and thoughtful and really prompt with adhoc requests.
Rooms are large (size norms from a different time) and the mix of analog vintage features and updated features is charming. Clear and strong WIFI , clean rooms especially for tropical setting
The buffet spread is excellent quality, clean and a good mix of delicious local and international continental options.
The spa is lovely, though service can vary - I had a lovely therapist and my friend’s therapist was using her phone during the session (which is not acceptable at any massage place, what more at this spot) incongruous with the very high service and hospitality standards set by the rest of the staff.
Would come back and stay here again!
Hotel is nice and quite central placed to all attractions and malls in Surabaya. Service was top notch and I love how there are water dispensors near each floor's lift lobby to help eliminate plastic waste and encourage reusable bottles. The only critique I have is that the towels and toilet seat look quite old. The fibers are sparce and thin, and the seat is visibly glued back after it broke). Hairdryer is also available only on request.
Otherwise, it is a really nice hotel and I will definitely still come back here the next time I am in Surabaya.
Surprisingly cool hotel! Each room is unique and the interior is unique!
Service from the start of entry and check in was smooth! But we weren't offered a welcome drink heheh maybe because it was already 9pm when we checked in.
The room has a hairdryer, mini bar, 2 glass bottles of mineral water. Get a welcome old school cake snack.
There are 3 children's play areas: beach sand play, soccer board and mini.
The door is iron and unique for the DND sign or make up room using a magnetic attachment
Thank God the breakfast is now a buffet, get information beforehand about the set menu.
Must order room service! It's delicious guys and the packaging is really unique.
The employees are pool friendly!
Minuses:
-bed sheet has spots
-Perhaps it needs to be explained that to use cellphone facilities you must call or SMS.
-Breakfast starts at 7, we arrived at 8.30. The menu needs to be improved so that it doesn't seem empty.
Gonna be back!
i do have a good experience stayed at Quest Hotel. they know what they’re doing also i’m not disappointed with their breakfast buffet. so it’s a good sign. i’ve been to fave hotel which’s one of Archipelago hotels too and theirs are not as good as Quest. overall you won’t be disappointed with the money you spend here
Could be better if the bed is a bit firmer. too soft for my back and I woke up unfresh. Thankfully it was just for a night and I moved to another hotel. Other than that it was great. I did not taste the breakfast though.
Very Good
39 reviews
8.8/10
Price from
TRY 1,120
per night
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