Everything about the service was top-notch.
The food was all delicious, and there was plenty of it to fill you up, with kaiseki cuisine even including sake, and the option to choose one dish from the menu.
After 10 PM, they offer a late-night snack called 'yonaki soba' (night-time ramen). It's quantity-limited, so when I went a little before 10 PM, many people were already waiting. The dining area has limited seating, but takeaway was an option, so I ate it in my room.
From ice cream after a bath to Yakult in the morning, I was never hungry and felt full the entire time I was at the inn. It was wonderful.
The breakfast was also voluminous, and you could have unlimited rice.
There's also a private bath. While it doesn't have a showerhead, it's a perfect space to spend time with a loved one. It was available when I went in the evening.
Overall, I was surprised by how few Japanese guests there were; most seemed to be Chinese or other Asian guests.
I'd like to stay here again when I go skiing.
Great
276 reviews
9.0/10
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9.6/10
Amazing
The best stay ever with exceptional service and super gorgeous room + private onsen. We enjoyed a complimentary welcome drink and dessert before they showed us to our room. The loft style japanese room was stunning, decorated with tasteful details. The best part was of course the onsen, we could watch snow as we enjoyed the soak. There was also a massage chair in the room haha. The breakfast that we added on was really delicious too. The hotel provides pick up service to and fro train stations nearby, make sure to check with them prior to your arrival. Something that warms our hearts is their quality service, e.g. they would warm our shoes before we head out as it was snowing outside etc. Location wise, it's very near to Gala Yuzawa station. However, I think most restaurants are closer to Echigo Yuzawa station. So we would take a short walk there every night for dinner instead.
Great location and atmosphere, clean room and facilities with flower artwork made by owner, friendly staff, and great hot spring. I will choose here again.
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