Hotel near Kota Kinabalu City Center,Kota Kinabalu80.1% of visitors choose this area
GGuest User2026.01.02
Thank you for providing an all-in-one environment for busy professionals like me. A place where I can work, meeting old friends, and at the same time allow my 3 boys to enjoy themselves safely. The availability of both a swimming pool and a small beach, with lifeguards on duty, gave me peace of mind throughout the day. the room was also clean and convinient for us also to enjoy beautiful morning sunrise.
I was able to continue my work comfortably, spending time reading and writing on my laptop by the pool, surrounded by beautiful seaside scenery while watching my son playing. The experience was further enhanced by the availability of good food at the restaurant despite busy with customer, waitress e.g Ms Shamira and all were very helpful. Added with relaxing drinks in the evening while listening to live band performances, and quiet moments of healing by the beach, resting on the sofa with the sound of the sea. The staff were friendly and helpful, e.g Mr Alex and the team, who made our stay even more pleasant. Hopefully, we will have the opportunity to come again.
Love the double layer bed, very stable๐๐ป The hotel is connected with 1 borneo hypermall, very convenient. There are โOrangeโ convenience store beside there. The only problem is the parking place, limited and no for free even you stay in the hotel (RM1/PER HOUR), if go to the car park is RM3 per hour.
Hotel near Kota Kinabalu City Center,Kota Kinabalu80.1% of visitors choose this area
SSimonCo2026.01.21
Excellent stay! The mountain view room was definitely the right choice, the scenery was beautiful. The pool and sea view are just a short walk upstairs, and the bar serves really good drinks. The location is also very convenient. Personally, I think the mountain view offers great value for money.
Hotel near Kota Kinabalu City Center,Kota Kinabalu80.1% of visitors choose this area
SStiffany Chia2025.12.25
Had a wonderful Christmas Eve stay here. I stayed in a golf field view room, which was incredibly peaceful and calming. Even with the golf field view, I could still see parts of the ocean, and the sunset was absolutely beautiful. I spent some time at the pool and was able to enjoy a stunning sunset from there as well, overlooking the pier by the beach โ it was truly an amazing view.
I ordered room service during my stay and was very impressed with how prompt and friendly the service was. The room was cozy, clean, and very comfortable, and I especially enjoyed relaxing in the bathtub after a long day. Overall, everything felt calm and well taken care of, making it a perfect stay. I would definitely choose to stay here again next time.
Hotel near Kota Kinabalu City Center,Kota Kinabalu80.1% of visitors choose this area
Ssyarezatul2025.12.04
For a twin room without windows, there are actually two doors:
โข First, the main door to the unit (which has three rooms inside)
โข Then the second door is the door to your actual room (Room 1/2/3)
So far, the room was super comfy, clean, and complete with the amenities. ๐๐ป๐๐ป
Thank you, Promenade Service Apartment โ definitely will repeat my stay here next time! โบ๏ธ๐
P/S: Sorry, I didnโt take any pictures during my stay (it was just an update for my mom ๐๐ป)
Hotel near Kota Kinabalu City Center,Kota Kinabalu80.1% of visitors choose this area
GGuest User2025.12.30
Everything was fine. Service, location. Easy access. Free parking. Beautiful sight of room. Except I do feel the size of beds seem smaller than other hotel.
Location is nice. Easy to walk around other places. Near KK plaza & walking distance to waterfront & centrepoint sabah. But do smell market at the parking lot.
Swimming pool cgood. Got both for adult and kids. I do wish more table & seats provided outside of changing room.
Breakfast was worth it. For kids & adults. I would suggest if you could add hot chocolate for drinks as well.
Personally I would like to stay at this hotel next time.
I had an absolutely unforgettable experience at Sutera @ Mantanani Island. From the moment I arrived, I was completely mesmerized by the islandโs beauty the crystal clear turquoise waters, soft pearly sand, and breathtaking views felt like something out of a dream. Every moment spent there was pure bliss.
What truly made the experience even more special was the warmth and friendliness of the staff. Their genuine smiles and welcoming hospitality made me feel right at home and added so much heart to the trip. Whether relaxing by the beach or simply soaking in the peaceful atmosphere, everything about Mantanani felt magical.
Overall, it was a perfect escape, and I truly enjoyed every second of my stay. Sutera @ Mantanani Island is a hidden gem, and without a doubt, I will be returning again in the future.
Environment: I'm really pleased with the overall environment of the resort; the atmosphere is great. The front desk and dining area are combined and transform into a cozy little pub in the evening, where you can sing and enjoy a drink. I really savored the slow pace of life here. The guest rooms are on a separate side, and the garden landscape in the residential area was surprisingly beautiful, with tropical plants and lighting creating a magical interplay. Each room felt enveloped by nature. The rooms have everything you need โ of course, you can't compare it to a five-star hotel ๐, but I thought it was good, especially the bathroom, which was very large and spacious, perfect for people like us who travel with a lot of stuff. The soundproofing in the room was decent; I couldn't hear the singing from the restaurant area at all, which is a big plus.
Facilities: The hotel provides a full range of disposable amenities, and all the necessary facilities are present. There's a washing machine, laundry detergent, and a dryer available (for communal use, but they were clean), which is very convenient for divers. I heard the tap water undergoes special treatment, and the shower pressure was excellent with hot water readily available.
Service: I added the front desk's WeChat account; there's a lovely lady who speaks Chinese, and she's very responsive. She helps solve any problems promptly. I was traveling alone (the door lock had an issue on the first night, and a technician came to fix it shortly after I reported it; I was moved to a different room the next day). I also noticed patrols at night, so safety is excellent. The problem-solving speed was very efficient, and the two managers were very warm and friendly โ we've become good friends, haha.
Hygienics: Pretty good. I felt it was clean. The breakfast was also rich and tasted quite good.
Free Shuttle Service between Hotel and Jetty (reservation required): There's a shuttle bus to town every morning and back in the evening, running frequently, about every half hour. Every evening, they'd ask via WeChat if I needed transportation for the next day, which made things very efficient. If I needed a pick-up or drop-off at short notice, I could also contact them via WeChat, so I never had to worry about transportation.
Overall, I'm very satisfied with this trip. The resort was a huge part of my happiness, and I met some Malaysian friends. Sitting and chatting together in the evenings was truly comfortable. The owner often treated me to drinks too ๐. It's much better than staying in town (the town is small, and many hotels are more like guesthouses). This place made a lasting impression on me; I'd definitely want to come back and recommend it wholeheartedly to my friends.
Hotel near Tanjung Aru,Kota Kinabalu19.9% of visitors choose this area
DDanial Erzhan2026.02.09
We had an absolutely wonderful honeymoon stay at Shangri-La Tanjung Aru, Kota Kinabalu. From the moment we arrived, we were greeted with genuine warmth and excellent hospitality that made our honeymoon feel truly special.
The room was spacious, beautifully maintained, and offered a stunning sea view perfect for a romantic and relaxing getaway. The ambiance throughout the resort was calm and luxurious, ideal for couples celebrating a special occasion.
The facilities were top-notch, especially the swimming pool and beachfront area, where we enjoyed breathtaking sunsets every evening. Breakfast was delightful with a wide variety of choices, and the staff were always attentive, friendly, and professional.
A special thank you to the team for the thoughtful touches that made our honeymoon memorable. Shangri-La Tanjung Aru is truly the perfect place for a romantic escape, and we would definitely love to return again.
Highly recommended for honeymooners and anyone looking for a peaceful, luxurious retreat in Kota Kinabalu.
Great
2498 reviews
9.1/10
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