Hotels With Spa in Ontario, Canada

The advantage is its proximity to the airport with a shuttle service. Rooms feature a television and microwave, which is perfectly adequate for heating purposes, though I'd advise against microwaving strongly flavoured foods. The air conditioning did not function for the first two nights. As it wasn't particularly cold then, I didn't notice. However, on the third night, I found it too cold. When I went to adjust the temperature, I discovered the air conditioning was not working properly. After reporting it to reception, someone came to check and repair it within 10 minutes. I am very grateful for the warm night that followed. The reception staff on the third night were excellent. Regarding the two night shift receptionists during my first two nights, their attitude was rather cold, and they were unable to answer my questions about the sheets. Additionally, regarding the laundry service, the night shift staff on the first two nights consistently stated they did not offer this service. However, laundry bags and forms were present in the room, and forms were also available at reception. Their claim contradicted the daytime reception staff entirely. For reasons unknown to me, those two night shift staff seemed quite indifferent towards me and unwilling to elaborate.

The hotel is in a prime location with convenient transportation, and it is very convenient to go to the city. The lobby is spacious and bright, the staff is warm and polite, and the check-in is fast and efficient. The bed in the room is soft and comfortable to sleep on. The facilities are complete and the smart devices are easy to use. The bathroom is clean and the toiletries are also good.

wifi is not free and hard to get access. also, somebody opened the door without knocking at around 10:30-11 while we are still resting. at first there was a lady knocked on the door and when I opened it she said she’ll comeback. it was clearly indicated that checkout before 12.

The hotel really needs to listen to its reviews. Most people have really damned them for being a dirty stinky cesspit of a venue but actually it is pretty amazing. Very smart foyer, lovely warm and cosy rooms and an amazing location. However, the internet is SUCKY away from the foyer - I had to talk with reception and a support tech person to explain that the internet was bad in the room and it was turned around to seem like I was wrong. Get more routers in, it’s not that difficult. Also, breakfast MUST INCLUDE healthy options. There is not a fruit or vegetable in sight. If you don’t count the options of raspberry or strawberry yoghurts. Personally, I think the hotel should rethink their pricing strategy. It is far too affordable; and breakfast (with fruit and veg) should be an upsell option. You have the location! You have an amazing swimming pool and hot tub! You even have top quality toiletries! I would have paid twice the rate without breakfast, which most properties in the area are doing. Sorry for my rant but I know the hotel should and can do better.

The location and environment are impeccable, and I have to say a few more words about the food and service. Since we arrived after 9pm, the French meal that ended at 10pm was not suitable, so the waiter introduced us to the international fusion cuisine opposite. The taste was good and met our expectations, but the variety was a little less. Diago at the front desk is what I want to introduce today. We are a family of three traveling, and I booked a room in my husband's name and my own name. That Diago actually asked a strange question, ”Are you three staying in one room?” I just thought he was not proficient in business and didn't care. Then he said that the single room I booked was queen size and he helped me upgrade it to king size. He also said that the double room I booked was also a queen size bed. I showed him the order, ”1.81 meters big bed”, he still insisted that it was a queen size. My husband also said that other people's king size might be 2.00 meters. I asked if he could also help me upgrade to king size, and he readily agreed. We thanked him. Walking into the room, the small window saw other people's roofs and a road. Where is my view? I went downstairs to argue with Diago. The 1.81-meter bed I booked is already a king size, but you didn’t upgrade it for me. I booked a room with a view, so what about the view? Diago said that 1.81 meters refers to the length of the bed. I asked him in return if the 1.51-meter and 1.31-meter beds provided by the hotel also refer to the length? Until then, I still thought he was not proficient in his business. Diago was speechless and said that I would go and ask. When he came back, he argued that the room I gave you was bigger, but what I wanted was the view! I said that the view was my first consideration and the room size ranked second. Diago hesitated for a long time before saying that there was no room with a view tonight, ”What?!” At this time, I firmly believed that his previous series of actions were intentional! As compensation, Diago gave me a simple breakfast for two people in the fourth-floor lounge for free the next day. To be honest, the breakfast was really average.

Hi there whoever is reading this comment please tighten your seatbelt because there’s a lot to know. First of all if you need something and you try to call the front desk or any other service , nobody will answer even if u try 1000 times. The coffee maker was not working in my room so I requested a lady who was cleaning the next room to kindly come and check and trust me I did this thrice but no one showed up. Horrible. Secondly their breakfast sucks… especially if you’re Indian. I wish I could have taken the pictures of the fruits which was not sliced and kept as a whole who does that? No good tea and coffee ,no items of chicken except sausages, nothing is good and it costed 25$ each for a bf buffet. Not worthy at all. Thirdly their hygiene, I wish I could have taken the picture of the plates and bowls kept there for breakfast. For a moment I thought it’s a used one but no. They were dirty and not washed properly. Last but not the least anyone who is booking this hotel ( especially an Indian) don’t waste your 25$ for breakfast instead go to a nearby Indian restaurant. There you will get good food. I regret so much staying here. This was our first time and it was a waste. We really expected a good time as it’s a big name but unfortunately it’s all just not worth it.

It's hard to rate this hotel. First of all, the location is excellent, perfect for panoramic views of the waterfall from your room. However, there was a power outage during my stay, which meant the elevators were out of service. Hauling luggage up the stairs was a bit of a nightmare. Also, perhaps because it's accommodation near a tourist attraction, they tend to charge some self-imposed fees, so guests should be aware of that. On the bright side, Trip.com was very responsible in helping to resolve the issues, definitely providing an extra layer of protection compared to booking directly on the official website.

After hours they don’t have anyone to check in,I need to check in by Sheraton.and the they misunderstood me and they tell me I am lucky because the room is still available,otherwise I have to leave the hotel.i have to pay twice for deposit.and I question them why have to hold twice the deposit,they said they always here,but they don’t know I don’t live in Canada.it is ok the do that,but not the right way to speak to customers like that.

連鎖酒店的設施服務都很標準，不錯。早餐是提供的套餐，不夠可以再加。這裏離國會山很近，渥太華的景點主要就集中在國會山附近，所以很方便，步行十分鐘就到了。住在這裏最大的好處就是停車免費，每天可以省下幾十塊停車費。

Enjoyable there such as convenience Water Park, child games area, extra activities each day! Great!